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  • Avatar: donhetter
    donhetter
    Participant

    Tony,
    thanks for the input, as for the pictures late last night I changed the image loading type. screenshot https://gyazo.com/8ae92cca51c865f87c7cf461db794b87

    The settings was set to lazy and we was having these images problems not just on our end but more importantly on the customers end, so it wasn’t just our problem with the cache. After I changed the settings from lazy to default, we have yet to have any images not appear on our website.

    Is there a reason changing from lazy to default solved this problem?

    Would changing this setting to default have any other effects or negative effects on our website?

    Thanks again Tony

    #337166 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    Now we have more issues with this damn site that hasn’t been resolved.

    Now today our website on our end is missing the header menu. screenshot
    https://gyazo.com/7de59f602ce54ca4d193027491d9ee5c

    and now missing the footer menu

    https://gyazo.com/29b3ac5fb9a862aab2e80835c126d863

    #337131 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    To add more info on the hot/sale product badges, both was turned off two days ago and the website was saved/published.

    screenshot https://gyazo.com/e80806ec90a70fbbd415add737d89806

    yet they appear again. why is this? how is it possible. Only people that have access to our account is us (2 people) and you here and we didn’t change it back. Would there be a bug on this theme is turning these stupid product badges back on? Also when we removed these badges, at the location shown by the the screenshot, we started to have our product page images not appearing, did removing these badges cause this?

    #337125 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    Sorry I have no idea why. logging through word press always worked for everyone else and the user/password is good. So why would it kick you out of the account?

    Also was you able to get into our account because someone here made changes to our website? These stupid hot/sale tags on all the pictures are back again. We had them removed two days ago, so how did they reappear on there own? Also the screenshots we gave you yesterday will show you, these sales tags was not there.

    Screenshot of today with the hot/sale tags on the pictures.

    https://gyazo.com/df848b28eb85d8b8ef8f076c7611ca90

    In the private area is out siteground logins. this will work.

    Please contact administrator
    for this information.
    #337124 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    You have to go to wordpress.com and login, https://wordpress.com/log-in
    Its a word press website, so I do know why you went to our business url and tried to log into customer accounts??

    We are still having this issue, and complaints with customers we also did another test with https://geopeeker.com/ and its still showing no pics even in the USA.

    screenshot https://gyazo.com/c87a6f614e74339c718e168bf50476ae

    Please contact administrator
    for this information.
    #337116 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    forgot to include our wordpress logins, if you need our siteground logins, let me know!

    Please contact administrator
    for this information.
    #337096 Copied In reply to: product images not loading on website…
    Avatar: donhetter
    donhetter
    Participant

    We didn’t clear the cache or resave the theme options. This might have been done by our host because we right out to them regarding a jetpack error. They said they would check the plugins. I will reach out to them.

    As of right now never looks to be operating normally. If the problem happens again I will reach out, thank you.

    #296323 Copied In reply to: Problems with website, pictures are not showing, homepage menu bar is distorted
    Avatar: donhetter
    donhetter
    Participant

    1 thank you we will try this option and hopefully it fixs this issue
    2 I assume you mean to clear the cache on our browser?

    #270813 Copied In reply to: Problems with new Xstore Version 3.2.4 update.
    Avatar: donhetter
    donhetter
    Participant

    We are still having a large spike in CPU usage, timeout errors etc. We website has been down a half dozen times in 2 weeks due to these issues. We reached out to our hosting company and they told us it has to due how this website is design, scripts, image optimization etc.

    #256417 Copied In reply to: Issues with very slow Website pages.
    Avatar: donhetter
    donhetter
    Participant

    1) The Main page loads fast as well said above

    but the pages like :

    https://officialhcgdietstore.com/about-us/

    https://officialhcgdietstore.com/contact-us/

    and other pages that are php pages load very slow. Some of these above pages like 2 to 3 secs to load.

    2) Now we are having issues with our entire website when a customer tries to checkout : screenshot: https://prnt.sc/uuywlg

    As seen on the right side of the screen the website screen just spins and take awhile to load. Also when it finally loads and the customer enters there shipping/billing info when the customer clicks submit order, the website is slow to load again. We have been having this issue the entire time a customer enters a product into there cart.

    3) You requested a screenshot of all the slow inquires we finally got those and they can be seen here: https://prnt.sc/uuyzs6

    #254363 Copied In reply to: Issues with very slow Website pages.
    Avatar: donhetter
    donhetter
    Participant

    Well I do not know what your looking on your end but our end is we now do not even have a workable website thanks to this template. We have been in contact with siteground all day today because our entire website is down with a 504 – Gateway Timeout since late last night.

    They did a check on the website and said there was issues with the theme and said there: are issues being caused by slow database queries for your website.

    Thank you

    #252270 Copied In reply to: Issues with very slow Website pages.
    Avatar: donhetter
    donhetter
    Participant

    The Main page loads fast as well said above

    but the pages like :

    https://officialhcgdietstore.com/about-us/

    https://officialhcgdietstore.com/contact-us/

    and other pages that are php pages load very slow. Some of these above pages like 2 to 3 secs to load.

    #252142 Copied In reply to: Issues with very slow Website pages.
    Avatar: donhetter
    donhetter
    Participant

    1) I was asking if we need the WooCommerce Services plugin? I was asking if we need this additional plugin.

    2) We are still getting the 502 error page. We contacted siteground and again they said its not on there end but according to there error logs that they can record they get the message:

    2020-01-18 18:55:38 UTC [apache][:warn] [pid 11022] [client 72.28.245.200:55396] Timeout waiting for output from CGI script /home/u47-gqsz9xuzqcd2/www/officialhcgdietstore.com/public_html/wp-admin/edit.php, referer: https://officialhcgdietstore.com/wp-admin/admin.php?page=woocommerce_ac_page&action=listcart&wcal_deleted=YES
    ‮

    #228522 Copied In reply to: 502 bad gateway
    Avatar: donhetter
    donhetter
    Participant

    2 Do we even need the woocommerce plugin? because it appears we never use it?

    3 As for the jetpac plug. Do we need this as well for woocommerce?

    #228466 Copied In reply to: 502 bad gateway
    Avatar: donhetter
    donhetter
    Participant

    Apache error logs can be viewed at SiteTools > Statistics > Error log

    2020-01-13 22:53:39.823897 [Mon Jan 13 22:53:39.823836 2020] [:warn] [pid 5431] [client 198.55.109.130:44030] Timeout waiting for output from CGI script /home/u47-gqsz9xuzqcd2/www/officialhcgdietstore.com/public_html/index.php, referer: https://officialhcgdietstore.com/
    2020-01-14 18:49:13.090873 [Tue Jan 14 18:49:13.090805 2020] [:warn] [pid 35158] [client 54.36.150.114:33348] Timeout waiting for output from CGI script /home/u47-gqsz9xuzqcd2/www/officialhcgdietstore.com/public_html/index.php
    2020-01-14 18:50:13.150876 [Tue Jan 14 18:50:13.150773 2020] [:warn] [pid 35158] [client 54.36.150.114:33348] Timeout waiting for output from CGI script /home/u47-gqsz9xuzqcd2/www/officialhcgdietstore.com/public_html/index.php
    2020-01-14 18:50:22.594845 [Tue Jan 14 18:50:22.594790 2020] [:warn] [pid 36197] [client 72.28.245.200:48572] Timeout waiting for output from CGI script /home/u47-gqsz9xuzqcd2/www/officialhcgdietstore.com/public_html/wp-admin/admin-ajax.php, referer: https://officialhcgdietstore.com/wp-admin/edit.php?post_type=shop_order

    Please contact administrator
    for this information.
    #228430 Copied In reply to: 502 bad gateway
    Avatar: donhetter
    donhetter
    Participant

    1 .No we got a message saying the (We have installed cache plugin)I guess I should of asked why. I assume it is this (drop in plugin) as shown here
    http://prntscr.com/qd6w8o because we didnt add this on our end.

    2.. As for the ReCaptcha we was going to activate this plug but we didnt do it yet http://prntscr.com/qd6vjq because we didnt know if it would work or not. We wanted to add a recaptcha for customers on the sign up and register pages etc

    #227183 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    To follow up on one last issue the advanced-cache.php that was added by you why isnt it working, no recaptcha is showing up when a customer signs in or registers with a account. http://prntscr.com/qd6fe5, If this is not going to work how do we remove this drop in plugin

    We wanted a recaptcha on our site since we get many spoof signups. We thought about installing the http://prntscr.com/qd6hrq

    #227177 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    As usual thank you for the help.
    Do you know the reason as to why the product pictures was not showing up?

    #227176 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    1) Website was down with no product images showing. http://prntscr.com/qd5jia

    2) Product page http://prntscr.com/qd5jtf this is also like this on each individual product page as well.

    3) Website is loading and operating a lot slower than usual.

    This has been going on since late yesterday and we have no idea why. Could you please check into this and fix this issue.

    Thank you.

    Please contact administrator
    for this information.
    #227170 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    As stated before our 6 month support is running out. How do we renew the support for this theme, in the past we was told we could

    #226498 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    We got a notice to update the xstore core to 1.5.3. I know everything was just updated two days ago (wordpress, xstore, theme itself) so I assume this is a new update to xstore?

    #226331 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Another small issue with screenshot https://prnt.sc/q6dsxt
    Why does this say “free shipping over 49$? How do we either remove this generic text or replace this text with something else ?

    #226270 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Thanks everyone for the help. I do notice our suppport runs out next month? is there a way to continue the support for this theme?

    #226267 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Another issue that needs to be brought up.

    Screenshot http://prntscr.com/q68qeg is how are footer menu looks on a laptop. Now before it look like that on all mobile devices including, iphone, samsung galaxy, ipad etc.
    However, now it looks like this screenshot on mobile devices. http://prntscr.com/q68x1v

    #226261 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    1,2 can you give us directions to disable this hovers.

    #226255 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Thank you. with the update we noticed a few minor problems:

    1) On devices like like smartphones and tablets the black add to cart button is hovered over the entire product images on the homepage. http://prntscr.com/q65i1q

    2) on each product page on the top, where it says related products http://prntscr.com/q65kzb this hovered buttom image is a again problem.

    3)Under system requirements http://prntscr.com/q65j9w the Max execution time: is only 30. Is this a problem?

    4) At http://prntscr.com/q65kzb it says the Redux Framework is not required. Should we remove it?

    5) It says Your theme (Xstore Child) contains outdated copies of some WooCommerce template files. Is this a problem?

    4)

    3)

    #226241 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    We attached the temp login information, Per instructions we did a website backup

    Please update the following

    1 update Word Press 5.3

    2 Update to X Store to 6.2.3

    3 update X Store Core plugin

    Please contact administrator
    for this information.
    #226184 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    We already know this. We was told in several threads that you could update this for us and you told us you could if we gave you our access information to log into our account. We had trouble before trying to download and update this theme that is why we asked again.

    #226171 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Theme 5.4 (child 1.0) I do not know if this is correct or not, of not point us to where we can find this info for u

    plugin is XStore Core 1.2.6

    #226112 Copied In reply to: Xstore update and Xstore Core Update
    Avatar: donhetter
    donhetter
    Participant

    Hi,

    We keep getting email messages about:

    We’d like to let you know that an update to your item XStore | Responsive Multi-Purpose WooCommerce WordPress Theme by 8theme is now available in your Downloads page.

    Could you update this theme for us, plus update the Xstore core plug in and update us to wordpress 5.3? We would appreciate it and also would fill more comfortable if you made these updates.
    Don

    #226083 Copied In reply to: Xstore update and Xstore Core Update
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