Forum Replies Created

Viewing 30 posts - 1 through 30 (of 207 total)
  • Avatar: DebbieC
    DebbieC
    Participant
    November 26, 2025 at 09:00

    Thanks for the support! My topic “Unwanted String in Head section that I cannot remove” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    November 25, 2025 at 21:24

    Hi,

    I don’t want to remove Google Tag Manager, I only just installed it today. It’s that particular code snippet only that I want to remove. It isn’t part of the Tag Manager but it is interfering with the way Tag Manager works. I checked the header settings but i can’t access that and I do already have a child theme.

    I attach some temporary details for wp-admin & FTP.

    Thanks, Debbie

    Please contact administrator
    for this information.
    Avatar: DebbieC
    DebbieC
    Participant
    November 25, 2025 at 19:18

    I have already done all that. I cannot find it anywhere. No customs scripts added in functions or custom css.

    I have just installed Google Tag Manager today because i was hoping it would remove any other reference to gtag but it hasn’t. Is it not possible to access the main Theme file template and remove it as it’s on all pages?

    Avatar: DebbieC
    DebbieC
    Participant
    November 25, 2025 at 18:34

    Seems the string I entered won’t upload here.

    Avatar: DebbieC
    DebbieC
    Participant
    November 20, 2025 at 16:42

    Thanks for the support! My topic “Search Bar Results not displaying correctly” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    November 20, 2025 at 12:40

    Hi,

    Yes I’ve tried that. That is actually worse, I tested it using ‘red suspender belts’ which displayed only 1 red one on the results page. There were a mixture of other colours plus stockings, knickers and bras mixed in with the results. It is also very slow to show results, lots of spinning circles.

    Then i tested the search box on the blog posts which now brings up products instead of just posts. for now, i have had to enable ‘posts’ in the search again.

    How can I make this search return more relevant results that customers are looking for?

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    November 19, 2025 at 21:53

    Hi, Yes that stops the ‘blog’ style layout thank you, but the results show 120 products whereas there should only be about 20.

    The search picks up every word in the sentence typed – i.e. everything ‘black’ ect. So the results show stockings, gloves, anything that is black. Is there a way of making the search perform better?

    Avatar: DebbieC
    DebbieC
    Participant
    November 16, 2025 at 21:17

    Thanks for the support! My topic “Layout of Blog posts has changed and cannot be edited” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    November 16, 2025 at 20:32

    Oh right, thanks. That must have been part of the optimization work i had done. I have never even seen those options in your screenshot.

    As I have been using this same theme for many years the site seems to have become ‘bloated’ and runs really slow. Do you have any tips to help reduce this?

    Can I turn the Siteground Dynamic caching back on now if it was not anything to do with that?

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    November 16, 2025 at 14:00

    Hi, I have asked Siteground to turn off all dynamic caching which they have done. However, the issue still remains although i have re-saved the blog posts and cleared SG and Cloudflare caches.

    Avatar: DebbieC
    DebbieC
    Participant
    November 16, 2025 at 10:58

    Hi, I have just checked and these settings are not available within Siteground. The only option in there is to turn off Memcached completely. The other settings only seem to be available in the SpeedOptimizer Plugin.

    Pages layouts remain okay, it is just ‘Posts’ that are causing the layout issue.

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    November 15, 2025 at 22:56

    Hi,

    The staging is a copy of the live site so all settings are/were the same.
    The posts were displaying correctly on the live site, but something recently must have changed.

    I attach login details for both sites.

    Thanks, Debbie

    Please contact administrator
    for this information.
    Avatar: DebbieC
    DebbieC
    Participant
    November 15, 2025 at 21:26

    Thanks for the support! My topic “Redesigning Homepage without using WPBakery” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    November 15, 2025 at 21:25

    Thanks for the support! My topic “Changing YITH Wishlist to Xstore Wishlist Doesn’t Display Properly to Logged in Users” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    October 16, 2025 at 16:54

    Hi, I have tried to change it on the staging site so you would not have seen any changes on live site anyway.

    I want to create a new homepage in Gutenberg, I have tried for 2 days to modify with WPBakery but I find that extremely confusing.

    On the website swankypins.co.uk – I want to change only the Content of the homepage. The top bar, menus and footer ect. will all stay the same. It’s extremely slow loading so I need to replace the slide. Then most sections underneath the slide need to be changed and i want to use larger images. At the moment, the images display around 300px but I want them bigger.

    I could do all this in Gutenberg but it doesn’t seem to spread the size of the page to full width.

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    October 16, 2025 at 15:43

    Hi, i have tried this but the main homepage image is cropped even when I enter the exact 1900 width. As it’s a homepage I want it to be the entire width of the screen. How do I get the entire page to be full width instead of limited. Thanks Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    October 16, 2025 at 08:01

    Thanks for the support! My topic “Updating failed. Could not update post in the database” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    October 15, 2025 at 10:10

    Thanks for the support! My topic “Removing payment options from cart page due to spam orders” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    October 9, 2025 at 17:16

    Hi, Yes thank you. All payment options are removed.

    However, I am still getting all the spam orders via Paypal even though it’s no longer available anywhere except the checkout which is reCaptcha protected. I don’t understand how they are getting through, I’ve tested this and I can’t make any payment without checking the recaptcha. Any ideas? Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    October 9, 2025 at 10:20

    Hi

    I have managed to remove the Paypal button using Paypals own plugin but I need to remove all the payment options to avoid spammers using them. So the cart should just show the ‘Proceed to Checkout’ button.

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    September 22, 2025 at 08:52

    Thanks for the support! My topic “No filters are working with the latest update” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    September 22, 2025 at 08:52

    Yes, all working thanks. Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    September 3, 2025 at 15:37

    Thanks for the support! My topic “Blank Images showing on Main Category Pages after creating Sub Categories” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    September 3, 2025 at 15:37

    Great, thank you. Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    September 2, 2025 at 07:42

    Thanks for the support! My topic “Adding a Sub-Category under a Category on the Main Menu” has been successfully resolved.

    Avatar: DebbieC
    DebbieC
    Participant
    September 1, 2025 at 16:24

    All good thanks 🙂 I’ve added the rest of the menus.

    Just one more thing, you used to offer customization services but the link does not appear to work now. Are you still offering this service? I am looking to redesign the homepage as I have demo content from the original template I installed and I do not know how to change the layout.

    Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    September 1, 2025 at 08:58

    Hi,

    Yes, what you have done (creating the sub-category for 6 strap suspender belt) is what I was trying to do.

    As I mentioned previously, the changes I made were on the staging site so you would not have seen this on the live site.

    So how do i continue making the rest of the sub-categories (8 strap, 10 strap ect.) and adding them to the primary menu as you have done with the 6 strap.

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    August 30, 2025 at 11:00

    Hi,

    You can see in the screenshot that I have created a sub-category ‘6 strap suspender belts’ which I have added under the Category ‘Suspender Belts’.

    This should appear as a sub-category on the website under the Category ‘Suspender Belts’ – see https://prnt.sc/fhUUBItMyc2n

    What do I have to do to make this appear correctly?

    Thanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    August 30, 2025 at 09:17

    Hi,

    I have done that but the sub-menu is still not displaying on the site. Is this not correct https://prnt.sc/7vZs1MZwYUWi

    THanks, Debbie

    Avatar: DebbieC
    DebbieC
    Participant
    August 29, 2025 at 16:27

    These are the steps I have taken (on my staging site):
    Products/Categories – Made a New Category and Chosen the Parent Category as ‘Suspender Belts’.
    Named the New Category ‘6 Strap Suspender Belts’.

    This should now be a sub-category of the Main Category ‘Suspender Belts’.

    I have added one product to this category.

    The category is now there. With one product in.

    All I need to do is get this sub-category to show under Menu Shop > Suspender Belt > 6 strap suspender belts. (Then I will add more sub-categories for 8 strap, 10 strap ect.)

    Surely there must be an easy way to achieve this?

    Alternatively, how can I set up a filter for ‘Number of Straps’ which I can add to the sidebar of the Category Page?

    You won’t see any changes on the live site but the login details are attached.

    Please contact administrator
    for this information.
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    Viewing 30 results - 1 through 30 (of 207 total)
Viewing 30 posts - 1 through 30 (of 207 total)
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