Trying to remove a placeholder on the homepage

This topic has 9 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: DebbieC
    DebbieC
    Participant
    February 7, 2020 at 23:02

    I installed the demo content (https://xstore.8theme.com/demos/underwear/) which has an image with ‘hotspots’ on, (under ‘designer’s awesome work’). I have tried uploading my own image into this area, but the placeholder image shows over the top – and stretches it larger than it should be. You can see what i mean at: https://staging1.swankypins.co.uk/ I have tried all the different options but cannot remove this placeholder image. Can you please let me know how this is achieved, thanks. Debbie

    8 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 10, 2020 at 04:53

    Hi,

    First of all, I’m really sorry have taken long time to reply you due to the weekend.

    I can’t access your site, please check again https://prnt.sc/qzyylw

    Regards,
    Hung PD

    Avatar: DebbieC
    DebbieC
    Participant
    February 10, 2020 at 08:53

    Hi, Not sure why it times out, sometimes the staging site does this. Could you please try again as I am stuck on this problem, https://staging1.swankypins.co.uk/

    Thanks, Debbie

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2020 at 10:09

    Hello,

    Provide us with WP Dashboard access to your site to check the element settings and help you.

    Regards

    Avatar: DebbieC
    DebbieC
    Participant
    February 10, 2020 at 14:59

    Okay, thank you.

    The details are:

    Debbie

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2020 at 15:32

    Hello,

    Don’t post your username and pass in the main area, use Private content area to add private info. If you post it in the main content it’s visible for all the visitors of the forum!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2020 at 15:37

    You used wrong option to add image. Use the Interactive Image settings to upload image with hotspots http://prntscr.com/r08e7a instead of the row settings to add the simple row bg.

    Regards

    Avatar: DebbieC
    DebbieC
    Participant
    February 10, 2020 at 22:35

    Thank you for your help. Sorry, I didn’t realise there was a private content area. Debbie

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2020 at 09:38

    Hello

    You are welcome.

    Regards

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