Images not loading on Category pages. - by DebbieC

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: DebbieC
    DebbieC
    Participant
    April 20, 2020 at 10:17

    I am not sure whether this error is related to a problem you solved yesterday (the colour filters producing an error message), but now the images are not loading on the category pages.

    This is happening now on both my staging sites (which previously worked fine), so I am presuming it could have been something that was changed in ftp rather than on individual sites as one of the staging sites has not been touched in the past week or more.

    The only category that seems to load the images is
    https://staging11.swankypins.co.uk/product-category/stockings/
    but most of the others do not – e.g.
    https://staging11.swankypins.co.uk/product-category/suspenderbelts/

    I have cleared the cache in my browser as I thought maybe this was why i could see the images for one category but not others, but it does not seem to make a difference.

    I have attached login details, thank you. Debbie

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2020 at 09:12

    Hello,

    I’ve checked a few categories on your staging site and do not see the problem – http://prntscr.com/s35noy http://prntscr.com/s35nt6 http://prntscr.com/s35nxf http://prntscr.com/s35o1z http://prntscr.com/s35o61
    Is the problem solved? Try to check from an incognito window or another browser/device.

    Regards

    Avatar: DebbieC
    DebbieC
    Participant
    April 21, 2020 at 09:48

    Hi,

    I don’t think you are scrolling down far enough to see the problem. The top 12 products/images are loading (i.e. page 1), but then nothing. I have tried changing the settings in ‘Infinite scroll’ to pagination, but still only the images for page 1 load.

    I’ve also tried incognito as suggested, and clearing cache but it doesn’t make any difference.

    This has changed on both my staging sites, which suggests that something that you changed in the main file system via ftp when fixing the last problem has changed something on both sites.

    The second staging site was also affected and now has the same problem. As you only had login details for the staging11 site, anything done in the admin on there would not affect the second staging site.

    Could you please look at this again as I am anxious to go live with this site asap. Thank you, Debbie

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 14:37

    Hello,

    Please, go to Infinite Scroll setting and update them http://prntscr.com/s3cb0u according to our documentation https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings

    Regards

    Avatar: DebbieC
    DebbieC
    Participant
    April 21, 2020 at 15:10

    The settings I have seem to correspond with those in your help file.

    I tried to enter :
    etTheme.loadInView();
    jQuery(‘.filter-wrap .woocommerce-pagination’).hide();
    etTheme.global_image_lazy(); // in case you use XStore lazy loading option

    into the ‘Pagination end’ section, but this stopped the infinite scroll and gave me pagination instead which I didnt want.

    As I mentioned, this category – https://staging11.swankypins.co.uk/product-category/stockings/ works perfectly well, all images load, whereas this category https://staging11.swankypins.co.uk/product-category/suspenderbelts/ doesn’t load the image, neither do most of the others.

    The actual plugin is working, it loads the pages via infinite scroll, its just the images that don’t load.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 18:28

    Hello,

    I don’t see issue with image loading once added the mentioned code https://gyazo.com/7d16dbb83ba5403aae6d144e8b399615

    Regards

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