Hello, @Blade,

I have just checked your site now on GTMatrix and this is the result: https://gtmetrix.com/reports/ozando.fr/YBRk0iST/

If you can check below, you can see that your initial server response time is high: https://postimg.cc/RJnFy2pW so you have to reduce it, you can ask your hosting provider for the best plan they have.

You can read and follow the instructions written in our theme documentation about the speed of the site as well: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

Furthermore, you can follow the instructions the speed testing site provides you.

Regards 8Themes Team.

Hello, @projectx,

First of all, please make sure that you are using the very latest version of the Theme and Core plugin, and also you have to update the plugins to the latest version bundled with the theme package.

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

If the issue still persists then please keep the plugins disabled and let us know I will debug in deep to find the cause of the issue and I need your site WP Admin URL and Credentials in a private content area of this topic and also your permission to debug your site which includes deactivating all the third party plugins and on-site Customziation as well.

Note: Please take a complete backup of your site first, before going to disabling the plugins to avoid any inconvenience.

Regards 8Themes Team.

Hello, @Blade,

Unfortunately, there is no such option by default, WooCommerce takes source images and generates product image sizes, and thumbnail sizes. Please read more about automatic thumbnail resizing here – https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/ and https://woocommerce.com/document/image-sizes-theme-developers/

Regards 8Themes Team.

Hello, @Maheeb Sons,

1- Simply go to the Dashboard >> XStore >> Theme Options >> Typography from there you will be able to change bold font and color see image: https://postimg.cc/TyHwH7ZB

2- You can use the header builder option for this to create multiple headers for different pages kindly watch this video for a better reference: https://www.youtube.com/watch?v=BpeXfzNwkOc&ab_channel=8THEME

3- Issue resolved now kindly check back to your site after clearing the browser cache. See image: https://postimg.cc/MvVnpJLD

4- Don’t understand your issue can you please make a video of it and share it with us so that I will understand your issue and provide you with a proper solution?

5- I created a new menu on your site named “Support Testing” then I try to add the items in the menu and I checked it by dragging the menu items it is working fine I have made a video for you please watch it complete: https://streamable.com/38po2h

6- Don’t understand your issue can you please make a video of it and share it with us so that I will understand your issue and provide you with a proper solution?

7- To add more tabs you can use this plugin “Custom Product Tabs for WooCommerce” Also, please read this article for a better reference: https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/

Note: You may use the loom.com screen recording tool that records your screen and upload it on their website. You may share the URL here.

Regards 8Themes Team.

Hello, @ubi1907,

Basically, this issue is not related to our theme, but to WordPress. Can you please check it once by activating the default WordPress theme like twenty-twenty-two, just to make sure that the issue is with our theme or not?
If it behaves the same with the default WordPress theme as well then it will make sure that the issue is not with our theme but with WordPress and in that case you have to contact your hosting provider on this issue.

Regards 8Themes Team.

Hello, @Fabio,

It is because you migrated the site and it is not done successfully, That’s why the links are not set properly and causing the issue. Second, If you use a custom font then please try to delete it first and then upload it again it will work for you.

Regards 8Themes Team.

Hello, @Nick,

Are you using the latest version of the Parent Theme and Core Plugins?

You don’t need to update the child theme but please update the XStore parent theme and Core plugin to the latest versions – http://prntscr.com/qrmeeb https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
This article will help you to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards 8Themes Team.

Hello, @Fabio,

Actually, this zone notification coming from the woocommerce plugin, not our theme. You can switch it off from Dashboard>> WooCommerce>> Settings>> Shipping>> Shipping Option>> Debug mode>> and Uncheck enable debug mode. It will resolve your issue.

Please watch the video for better reference to understand :
https://www.veed.io/view/10dcb775-33a3-48c2-b10a-e03947751598?sharingWidget=true

You can read it here: https://woocommerce.com/document/setting-up-shipping-zones/
more detail to Setting up Shipping Zone.

Regards 8Themes Team.

Hello, @houijiaymen,

1) Actually, there is no option in the theme to preset the demo you have to import it again.

2) When you try to import the demo again all the current data will override with the demo import process automatically because importing demos more than one in 1 standard site will cause unexpected issues on the site.
It is recommended to run import on fresh WordPress installation (You can use WordPress Database Reset plugin) first reset the current site and then import the demo again your content will be lost if you import the demo there is no way in the theme to have the current content and preset the demo as it was.

3) If you want to keep your data and want to import the new demo or preset demo as well, then you can try with the WordPress Import/Export functionality under WP-Dashboard >> Tools.
You have to export the content of your site first and then reset the site completely and then import the demo again and then after that, you can import the content as well, OR you can try with any third party plugin as well which better meets your requirements.

Regards 8Themes Team.

Hello, @Krishan,

The issue is caused by the cache plugin I can see that you are using the “Lightspeed” cache plugin, please disable the cache plugins on your site and then check back to your site after clearing the browser cache. Your issue will be resolved.

Regards 8Themes Team.

Hello, @mohamed,

Actually, our theme supports two types of product pages.

1. Pre-build in this you can enable/disable some options.
2. Custom layout in this you are able to create the layout and set the content as per your need.

Here is the detailed documentation on these layouts: https://www.8theme.com/documentation/docs/single-product-page/

And if still, the issue will persist then this is not our theme issue, this seems to be the third-party plugin or the cache issue on your site.

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And make sure to remove the cache from the server, site, and browser as well.

If the issue still persists then please keep the plugins disabled and let us know I will debug in deep to find the cause of the issue and I need your site WP Admin URL and Credentials in a private content area of this topic.

Note: Please take a complete backup of your site first before going to disabling the plugins and I also need your permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Chris,

Unfortunately, there is no option to add the Custom Social Media in the header in our theme, Our theme provides the functionality to add the new Social Media using the “Social header element” but you can only select from the pre-given options: https://postimg.cc/fJgX3bSd

If you want to set and choose your own Custom Social Icon then you can use the Custom HTML header element and then set the Custom ICON using the Custom HTML code in it, it will work for you: https://postimg.cc/RJ7sSHZw

Otherwise, this requires additional Customization and it is not included in the theme support policy, If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

Hello, @Hostelion Digital,

It is there in our theme language file, actually, that word is with spaces in the code and file as well: “Proceed to checkout“ so you should have look at these spaces.

First of all please click on the SYNC button and after completing the synchronization, please click on the save changes button and then find and translate the word as per your requirements.

https://postimg.cc/cgy93mjV
https://postimg.cc/G9RghXvD

If you still face the issue then please share your site WP Admin URL and Credentials with me in a private content area of this topic so that I’ll check and solve it for you.

Regards 8Themes Team.

Hello, @greenative,

The shop page is coming from the WooCommerce simply go to the Dashboard >> Pages >> All Pages and simple edit the shop page then check the title of this page, also please make sure that you have set the correct shop page from the WooCommerce >> Settings >> Products then check back to your site after clearing the browser cache.

OR once try to check it with the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not.

If your issue is not resolved then please share your site wp-admin URL and access with us in the private content area I will check and let you know the cause of the issue.

Regards 8Themes Team.

Hello, @Luis Salazar Matinella,

I have checked your site on my desktop and android mobile, There is no issue on the product page >> ADD TO CART button and pop up working perfectly fine, watch videos for better reference.

On Desktop : https://www.veed.io/view/7f35831f-87fe-4ef5-8450-79317dc22e79?sharingWidget=true

On Mobile : https://www.veed.io/view/9c14b2dc-c382-4507-8260-f2679726e790?sharingWidget=true

So it must be the cache issue at your end nothing else, Please check back your site after clearing the browser cache or try to check your site on a fresh new browser, I am sure you will not face this issue anymore.

Regards 8Themes Team.