Error on sale cart products pop up xtheme

This topic has 7 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Luis Salazar Matinella

  • Avatar: Luis_Salazar_Matinella
    Luis Salazar Matinella
    Participant
    July 26, 2022 at 01:26

    Hi, team
    After the update recently, found an error in the cart pop up. This error only appears when ADD TO CART is pressed from the product page.

    The error does not appear in previews or when added from outside the simple product.

    The error only appears from inside the simple product ADD TO CART button

    I try form real mobile device, and several explorers and is the same error on all

    regards

    https://ibb.co/SwHZS7n
    https://ibb.co/BZ6fJMD
    https://ibb.co/DpvzT2m

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2022 at 08:16

    Hello,

    We can’t open your site – https://prnt.sc/cwa0Y8cZx__s Please check.
    Is there a restriction by ip or something else?

    Regards

    Avatar: Luis_Salazar_Matinella
    Luis Salazar Matinella
    Participant
    July 28, 2022 at 01:27

    Ok I was deactivated the jetpack plugin for now, this maybe his blocking your country

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 28, 2022 at 05:55

    Hello, @Luis Salazar Matinella,

    I have checked your site on my desktop and android mobile, There is no issue on the product page >> ADD TO CART button and pop up working perfectly fine, watch videos for better reference.

    On Desktop : https://www.veed.io/view/7f35831f-87fe-4ef5-8450-79317dc22e79?sharingWidget=true

    On Mobile : https://www.veed.io/view/9c14b2dc-c382-4507-8260-f2679726e790?sharingWidget=true

    So it must be the cache issue at your end nothing else, Please check back your site after clearing the browser cache or try to check your site on a fresh new browser, I am sure you will not face this issue anymore.

    Regards 8Themes Team.

    Avatar: Luis_Salazar_Matinella
    Luis Salazar Matinella
    Participant
    July 28, 2022 at 19:31

    This image is taken from your video

    This is working perfectly fine?
    https://ibb.co/y6hwR9Y

    regards

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 29, 2022 at 07:31

    Hello, @Luis Salazar Matinella,

    Actually, The issue is caused by the quantity input box because there was no such space to show the quantity input box and the prices so I disable the quantity input box from the theme options >> . Header Builder >> cart from there I disable the quantity input box see image: https://postimg.cc/87v7jKDd and now the price appears just fine to see image:https://postimg.cc/xcJC4xkr please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Luis_Salazar_Matinella
    Luis Salazar Matinella
    Participant
    July 30, 2022 at 06:10

    Great support

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