Hello, @Muhammad Usaid,

Yes, I check your issue. The other slides in the slider revolution plugin have the issue.

But when I check the error it is showing the 403 server response error please check this image: https://postimg.cc/k6kP1mKV
In order to solve your issue please check this article: https://codeless.co/slider-revolution-ajax-error/

Contact your hosting provider and ask for help, maybe information from the server error log will point you in the right direction on what needs to be fixed.

Regards 8Themes Team.

Hello, @Maher alshaheri,

Thanks for the super admin access I have checked your issue and made a detailed video on it to know how you can edit the filter. Kindly watch the complete video: https://streamable.com/ob09es

Regards 8Themes Team.

Hello, @sicbee,

Your provided Temporary Login URL is not working and giving a 404 error and also I have checked your provided URL and it is not showing such -OR- on the product page, here is the screenshot: https://postimg.cc/SXzrqWdR

So please once check back again your site after clearing the cache.

Regards 8Themes Team.

Hello, @Oliver Theiß,

Its really appreciated your debugging and the efforts you gave for it. Yes please try to reach out to Elementor support, they have to help you with it.

Thanks for contacting us.
Have a nice day.

Regards 8Themes Team.

Hello, @Muhammad Usaid,

1- When I check your issue in the slider revolution it is working fine as you can see in this video: https://streamable.com/w13kys
Please check back to your issue after clearing the browser cache.

2- When I try to update anything on the WPBakery edit page when I press the update button the “403” error appears on the page see here: https://postimg.cc/HjkfrpfT This error is usually from the hosting so you have to contact your service provider (Hosting) in order to solve your issue.

Regards 8Themes Team.

Hello, @Tal,

1- Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

2- Actually, in the mobile menu you can only show the category or a menu only there is no option in this if you choose a category it will show auto and you cannot change it. But if you choose a menu to show in extra tab from the theme options like this: https://postimg.cc/7JHTfNsC then you can select a different menu there and you can edit/create a new menu for this from the Appearance >> Menus and set the menu items in it as per you need.
and sorry to say, that there is no option in the theme to set the icon at the category.

3- Your issue is resolved now, kindly check back to your site after clearing the browser cache. See the image to know I solve your issue: https://postimg.cc/5Yg8qtRk Here is the resulting image: https://postimg.cc/xXjDtp8x

4 a- Issue resolved now the add to cart button is now appearing on the red background see image: https://postimg.cc/hzMcDFXd please check back to your site after clearing the browser cache.

4 b- Same as for Point NO 1.

Regards 8Themes Team.

Hello, @sicbee,

You said that you want this layer of breadcrumbs https://imgbb.com/wYCbyFb like “Green Square” and I check your site it appears exactly like this: https://postimg.cc/tZJrWXnN please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Bas Kling,

Actually, I just edit your site header and set the widgets of my account and cart to show the language dropdown without any issues as you can see in the image: https://postimg.cc/zLgcy2nd and now check back to your site after clearing the browser cache. Check the resulting image: https://postimg.cc/Bj8hz7wq

Regards 8Themes Team.

Hello, @Oliver Theiß,

Can you please share the previous screenshot of your site before updating, so that I’ll check it for you, and try to find the difference and cause?

Regards 8Themes Team.

Hello, @Behrang,

Your issue has been solved please check back to your site now after removing the browser cache, It was a siteground optimizer plugin issue, I deactivated it and the issue was resolved, Now it is working fine on the Shop page as well.

https://postimg.cc/hzt7f2QL
https://postimg.cc/DJ082mR5

Now you can activate the plugin again and check back after clearing the plugin cache.

Regarding the Additional CSS and Recently Viewed Items, please check them back again after clearing the cache.

Regards 8Themes Team.

Hello, @lanxing,

1. That is because you have set the Site Width as 1440px from XStore >> Theme Settings >> General, I have removed it and it is showing like this now: https://postimg.cc/wyKpZZqF & https://postimg.cc/v4VMhGMD but it also has the impact on your site other pages as well.
So I reverted it back as it was.

So you can try it by yourself. Other than that option the possible way is Custom CSS for that particular page.

2. I have added the Custom CSS code to the page Custom CSS XStore setting and it resolved the issue.

https://postimg.cc/HcfFVyc2
https://postimg.cc/FkyCznQr

Regards 8Themes Team.

Hello, @KD,

Importing the site does not delete any pages or posts. However, it can overwrite your existing content. It is not recommended to do a full import of another demo version when 1 was already imported, your products won’t disappear, but it may cause a mess in content/settings.
If you want to get sections from other demos, use Studio – edit a page using Elementor > click here http://prntscr.com/10ec6jw and https://prnt.sc/10ec6zt

Regards 8Themes Team.

Hello, @gray_b,

1a- Actually, No you cannot edit the blog page with Elementor our theme has pre-built layouts you can choose one of them. The blog is an Archive page and you can not edit any of the Archive pages with the page builder.

1b- You can create/edit posts with Elementor but for this make sure the posts option is checked from the Elementor settings. Simply go to the Dashboard >> Elementor >> Settings and then check the options as you can see in the image: https://postimg.cc/YhsLvkwk

2- Sorry to say, I don’t understand what you mean by “But I cannot find CSS code to change the hover over the grayed area and then the location of the blog category.” Can you please elaborate on it?

3- No, sorry to say that but you can not add it on the blog page directly as you can not edit it with page builder, so this requires Customization. OR you have to use the Pro version of the Elementor page builder.

4. Can you please explain it more clearly if possible with the URL of the particular post and also the screenshot of the issue for my better understanding so that I’ll check and help you out further?

5- The lazy option is working fine. There is no issue when I check your site after clearing the browser cache. Check this video for a better reference: https://streamable.com/jkcj3v
and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mustaphaturk

1- Can you try at
https://masskoz.com/satinal/?no-amp=1 (on desktop URL changes automatically to https://masskoz.com/satinal/ please care for this)

(Please check my screenshot the URL has not changed and there is no issue: https://postimg.cc/bd9MtGtX )

2- I didn’t do anything in the plugin settings. Please check again. I hope they are still working fine.

3- I have tested it on my personal mobile and found no issue I recorded a video for you please watch it complete and then check back to your site after clearing the browser cache: https://streamable.com/8n0wq6

Regards 8Themes Team.

Hello, @Jack Lee,

Sound’s Good!! That you have found it.
You are the best 🙂

Thanks for contacting us.
Have a nice day ahead.

Case Closed.
Regards 8Themes Team.