Hello, Atti,
We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

The reason why the products are not displayed in the search results is that they do not have a price. However, if you set a price, save the product, and then remove the price again, everything will be displayed correctly.

Best regards,
8Theme Team

Hello, laboteknoloji,

At the moment, we do not have access to edit the product, and we are receiving the following error message:
“Eralp YILDIZ is currently editing this item. Would you like to take over?”

Best regards,
The 8Theme Team

Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

Best regards,
8Theme Team

It seems that you have either imported the product from another source or previously used a very old version of WooCommerce. As a result, the search page considers your products as unavailable for purchase and therefore does not display them. However, if you simply resave the product, it will start functioning correctly. When the product is resaved, all missing fields in the database are automatically filled in.

Best regards,
8Theme Team

Hello, Doodles,

Yes, your code can indeed block requests to our server, but it needs to be modified as follows.

add_filter('http_request_host_is_external', function($is_external, $host) {
if ($host === 'xstore.8theme.com' || $host === 'www.8theme.com') {
return false;
}
return $is_external;
}, 10, 2);

Best regards,
The 8Theme Team

Hello, laboteknoloji,

We have made some updates. Please check them and remember to clear both the server and browser cache before testing.

Best regards,
The 8Theme Team

Dear Hamza Hafeez,

Thank you for providing the details. After reviewing them, we found that the images should be optimized, the server response time needs improvement, and it is recommended to use a CDN.

Please note that optimizing customers’ websites is beyond the scope of our support Envato policy; however, we can share some suggestions on how to achieve the best results.

We have prepared demo results to demonstrate that optimization is possible, but please keep in mind that each website is unique and requires specific adjustments.

Here is our step-by-step performance guide:

https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

We are here to help!

Kind regards,
The 8Theme Team

Hello Calle,

This issue is related to the hosting, cache plugin, or CDN configuration. It is not related to the XStore theme, therefore it falls outside the scope of our support.

Best regards,
8Theme’s Team

Hello, Nishant,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Ian,

We have received the access details you sent us in private, but they are not working correctly. Please check them and send the correct information again.

You can also see the images for more details.

Best regards,
8Theme’s Team

Please try clearing the cache and cookies in the affected browsers, as well as any caching plugins or CDN cache on your site. If the issue persists, kindly provide us with temporary admin access or a staging site link so that we can investigate the problem in more detail and find a proper solution.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello,

Elementor > Settings > Features > Flexbox Container > change the value to “Active”, then try to import the desired content – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Warm Regards,
The 8Theme Team

After you have replaced the file, no further action is required. The issue should no longer occur. You only need to monitor the error log.

Best regards,
8Theme Team

Hello, Blokey,

Thank you for contacting us. Please add the following CSS code in the section Customizer → Theme Custom CSS → Mobile Landscape (481px – 767px):

div.mobile-menu-content .open-child ~ .open-child {  
    display: none;  
}

Best regards,
8Theme Team