Forum Replies Created

Viewing 30 posts - 2,191 through 2,220 (of 6,622 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 19:43

    Hello, Yasir Alam 8Theme,

    Thank you for providing access. We have implemented all the necessary changes. Kindly review them at your convenience. Additionally, we would like to remind you to specify the “Attribute for the product image” in the settings for linked variations.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 19:30

    Thank you for providing access. We have made some changes; kindly review them at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 18:47

    Dear MESUT YILMAZ,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 18:20

    Dear webc,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 14:00

    Hello,

    Thank you for the video. We have made some changes, so please check them. Kindly remember to clear your cache.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 13:45

    Dear Boddicker,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 13:08

    Hello, MAHDAR,

    We have identified that the issue is caused by a conflict with the old Elementor option, “Optimized Assets Loading.” Although this option has been removed, its value still remains in the database. To address and resolve this problem, we kindly request that you provide us with FTP access.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 10:33

    Dear joebuston,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 07:36

    Dear Nirmalya,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2024 at 07:25

    Dear Nirmalya,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 21:52

    Dear Boddicker,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 19:20

    Hello, Stanislav Kuchinskii,

    Thank you for providing access.

    We have removed the links leading to pages without products. Unfortunately, we cannot implement this change as a default setting, as it would affect all clients. Many of our clients prefer to keep such links for SEO purposes.

    After careful consideration, we determined that the best solution is to address this through a filter. As a result, we have added and enabled the following code in the functions.php file of your child theme, located in wp-content/themes/xstore-child/
    The code:
    add_filter('et_swatch_filter_check_empty_tax', '__return_true');

    If you have any further questions or need assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 17:29

    Dear Fantasy,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 17:21

    Dear ZEXAL,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 17:20

    Dear Fantasy,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 16:54

    Hello, Pushparaj,

    We hope this message finds you well.

    We would like to bring to your attention an unusual issue occurring on your website. Upon the first visit, everything appears to function normally. However, when attempting to refresh the page, certain problems arise. We have provided further details in the private content section for your review.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 16:46

    Hello, webc,

    We have made some changes. Could you please review them?

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 16:29

    Hello, Alyan,

    Even with access to cPanel, we still do not have access to the admin panel of your live website.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 15:54

    Hello, Mostafa Khaled,

    As the issue does not seem to be directly related to the theme, it could be caused by a plugin or a combination of plugins. We recommend updating all your plugins to their latest versions first. If the issue persists, please try deactivating the plugins one by one to identify which one might be causing the problem.

    Another possible cause could be modifications to the database or queries, which often occur during optimization processes. If you have recently made any changes to the database, we suggest reviewing those adjustments to ensure they are not causing the issue.

    If you need further assistance or guidance, please let us know, and we will do our best to help.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 15:29

    Hello, Raghu Participant,

    The error indicates that the built-in Instagram browser is being rejected by Google’s security system. Unfortunately, we are unable to assist with this matter on our end. We kindly recommend reaching out to Instagram’s support team for further assistance.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 12:09

    Dear wssrob,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 10:29

    Dear Boddicker,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 09:28

    Dear Fantasy,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 24, 2024 at 07:35

    Dear Joy Ju,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 22:47

    Dear Fantasy,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:41

    Dear sefat,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:31

    Dear sefat,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:28

    Hello, Alyan,

    To transfer the changes to your main website, we kindly require administrative and FTP access to it. Currently, we only have access to your staging environment.

    We would greatly appreciate it if you could provide the necessary credentials at your earliest convenience.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:24

    Hello, Abdul Moiz,

    We have made the necessary changes. Could you please review them?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:19

    Hello, Stanislav Kuchinskii,

    The access credentials you provided do not match once again. The issue remains the same as before.

    Best regards,
    8Theme’s Team

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Viewing 30 posts - 2,191 through 2,220 (of 6,622 total)
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