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Viewing 30 posts - 151 through 180 (of 6,582 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 10:40

    Hello, Doodles,

    Yes, your code can indeed block requests to our server, but it needs to be modified as follows.

    add_filter('http_request_host_is_external', function($is_external, $host) {
    if ($host === 'xstore.8theme.com' || $host === 'www.8theme.com') {
    return false;
    }
    return $is_external;
    }, 10, 2);

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 10:36

    Hello, Chris0483,

    Thank you for providing access. We have resolved your issue. Please check it, and before doing so, don’t forget to clear your browser and server cache.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 10:29

    Hello, laboteknoloji,

    We have made some updates. Please check them and remember to clear both the server and browser cache before testing.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 20:48

    Dear Andrei Andrei,

    Thank you for your message and for clarifying your request.

    Please note that your inquiry is related to the content on your website. According to the Envato license policy, editing or customizing website content is outside the scope of our standard support. However, we will be happy to guide you on how to proceed.

    Simply send us one specific task at a time, and we will provide detailed instructions on how to achieve the desired result.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 19:38

    Dear Hamza Hafeez,

    Thank you for providing the details. After reviewing them, we found that the images should be optimized, the server response time needs improvement, and it is recommended to use a CDN.

    Please note that optimizing customers’ websites is beyond the scope of our support Envato policy; however, we can share some suggestions on how to achieve the best results.

    We have prepared demo results to demonstrate that optimization is possible, but please keep in mind that each website is unique and requires specific adjustments.

    Here is our step-by-step performance guide:

    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    We are here to help!

    Kind regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 16:02

    Hello, bolekproduction,

    Thank you for contacting us. We will add your language in the next theme update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 15:18

    Hello Calle,

    This issue is related to the hosting, cache plugin, or CDN configuration. It is not related to the XStore theme, therefore it falls outside the scope of our support.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 15:15

    Hello, Nishant,

    Thank you for providing access. We have made the necessary changes. Please check whether the issue still occurs. Before testing, kindly clear your cache.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 12:43

    Hello, Nishant,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 11:13

    Hello, Doodles,

    At the moment, we do not see any issues with our SSL certificate; it is valid until September 2026. If you provide us with FTP access, we will disable these requests to our server.

    Regarding the WooZone plugin, please provide us with information about the specific version you are using, as we cannot guarantee support for all third-party plugins.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 22:04

    Hello Ian,

    We have received the access details you sent us in private, but they are not working correctly. Please check them and send the correct information again.

    You can also see the images for more details.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 21:57

    Hello Marios,

    Thank you for reaching out to us. We appreciate you taking the time to share the details of your experience.

    We are sorry to hear that you are facing performance issues in the administration area. Please make sure that your server meets the theme’s recommended requirements and that all plugins, the theme, and WordPress itself are updated to their latest versions. It may also help to temporarily deactivate third-party plugins to identify if any of them are causing the slowdown.

    If the issue persists, please provide us with temporary admin access or a staging site link so that we can investigate the problem in more detail and assist you further.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:53

    Please try clearing the cache and cookies in the affected browsers, as well as any caching plugins or CDN cache on your site. If the issue persists, kindly provide us with temporary admin access or a staging site link so that we can investigate the problem in more detail and find a proper solution.

    Thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:52

    Thank you for providing access. We have made the necessary changes to the footer.php file of your child theme. The issue should now be resolved. Please check and confirm, and don’t forget to clear your browser cache.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:22

    Hello,

    Elementor > Settings > Features > Flexbox Container > change the value to “Active”, then try to import the desired content – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:13

    In this case, we kindly ask you to provide us with access to the administrative panel and FTP of your website.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:12

    After you have replaced the file, no further action is required. The issue should no longer occur. You only need to monitor the error log.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:09

    Hello, chutipao,

    Thank you for providing access. We have resolved the issue. The cause of the problem was an incorrectly assigned slug for the “My Account” page – it was set as “my-account-2.” You can find more details in the attached screenshots.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 15:52

    Hello, Blokey,

    Thank you for contacting us. Please add the following CSS code in the section Customizer → Theme Custom CSS → Mobile Landscape (481px – 767px):

    div.mobile-menu-content .open-child ~ .open-child {  
        display: none;  
    }

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 15:30

    Hello Anastasia,

    Unfortunately, the access credentials to your admin panel are no longer valid, and the FTP access leads to an empty directory. Therefore, we are sending you the file that needs to be replaced. You can find the link to the file in the private content section.

    File path:  
    wp-content/themes/xstore/framework/features/woocommerce/cart-checkout.php

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 14:55

    Hello, Abhinandan,

    Thank you for providing access. We have adjusted the rocket settings – the issue was related to the deferred image loading options. We have now updated these settings, and the results have improved.

    We are also sharing a video demonstrating the outcome.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 13:34

    Hello, nickporter,

    Thank you for providing access. We have corrected the issue and installed the appropriate single product template for you. Please note that it will display data specific to your products.

    We also noticed that you are using an outdated version of the Elementor Pro plugin. Kindly update it to the latest version.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 11:42

    Hello, IMR,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 10:43

    Dear Kulimary,

    You’re most welcome! Wishing you a wonderful day ahead.

    We’re delighted to hear that your topic “Pagination does not work on Search results page” has been successfully resolved.

    We hope our theme continues to elevate your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require further assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 09:14

    Hello,

    We are glad to hear that everything looks good now. Thank you for your confirmation and for choosing our services.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 08:29

    Hello, Abhinandan,

    The access credentials you previously provided for the admin panel are no longer valid, so we are unable to check the Rocket settings. Please send us the current access details for the admin panel.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 08:14

    Hello, Marc Savall,

    The option can be found by following this path: Customizer -> WooCommerce (Shop) -> Cart/Checkout Layout -> Sticky Sidebar.
    You can find more details in the attached screenshots.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 08:03

    Hello, Doodles,
    Thank you for the information. We are currently addressing this matter, and we will inform you as soon as a decision is made.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 08:02

    Hello, Doodles,
    Thank you for the information. We are currently addressing this matter, and we will inform you as soon as a decision is made.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 10, 2025 at 20:41

    Hello,

    Have you contacted your hosting provider as we previously advised? Please share with us what they said. If you haven’t reached out to them yet, please do so now – you can even show them our conversation.

    Usually, such issues can be resolved on the server side without taking up your time and effort.

    Best regards,
    8Theme’s Team

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    Viewing 180 results - 151 through 180 (of 6,582 total)
Viewing 30 posts - 151 through 180 (of 6,582 total)
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