Forum Replies Created

Viewing 30 posts - 1,561 through 1,590 (of 7,776 total)
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  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have resolved this issue. Please check it at your convenience.
    Best regards,
    The 8Theme Team

    #456946 Copied In reply to: Waitlist functionality is broken (No Cache)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have cleared the following WooCommerce caches for you:

    WooCommerce → Status → Tools
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    Best regards,
    The 8Theme Team

    #456938 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abhinandan,

    Please send us access to the administrative section of your website so that we can check which Rocket settings are currently enabled.

    We have also noticed that your current mobile performance score is 88%.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #456937 Copied In reply to: WP Rocket Integration & Core Web Vitals Concerns
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rok,

    The search works as follows: first, it checks whether the required word is present in the product title; then, it verifies if the word appears in the SKU (if search by SKU is enabled); and finally, it searches within the product description.

    In your case, the word “coffee” is found in the descriptions of the products you marked as irrelevant. Please review the attached screenshots.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456935 Copied In reply to: The search of the website doesn’t work well
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please send us the links to the pages where we can see a this issue.

    Best regards,
    8Theme Team

    #456934 Copied In reply to: Preloader animation only for specific pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have made some changes; please check if the issue has been resolved

    Best regards,
    The 8Theme Team

    #456933 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Arius,

    Hi, the system cannot find it because the word “balje” is not present in either the product name or description. Please add it there, and the search will work correctly.

    Best regards,
    8Theme Team

    #456932 Copied In reply to: Some products are not find in the header search bar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We can confirm that you have purchased a valid license. Regarding the issue with the pirated archive installed on your site, we do not have specific information on how this occurred. However, in most cases, this happens when a developer or the site owner initially downloads and installs an unofficial archive from the internet before purchasing the official license.

    Because a pirated archive was installed, there is a high probability that your site may contain backdoors, viruses, or other malicious code. This can cause various issues unrelated to the theme itself, and we cannot take responsibility for such problems.

    Please first remove all existing files and clean your site thoroughly to ensure there are no viruses or infected files left. After that, download the official archive and license code directly from your Envato ThemeForest account and activate the theme using those files.

    Please note that, according to Envato’s policy, one license can be used for one live website and one staging website only. If you have more than one live website, you will need a separate license for each.

    Best regards,
    8Theme’s Team

    #456916 Copied In reply to: Import Demo error on existing Woocommerce site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, oli,

    We have resolved this issue. Please check it again, and before doing so, do not forget to clear your browser cache.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456915 Copied In reply to: No Filters Working On Shop Or Category Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marketingmachine,

    Unfortunately, the access credentials you provided do not work for either the admin panel or FTP. Please verify them and provide the correct access details.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456914 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for providing access promptly. You have resolved the issue by making changes to the file. Please check it, and note that these fixes will also be included in the next update of wp-content/plugins/et-core-plugin/packages/xstore-waitlist/templates/waitlist.php

    Best regards,
    8Theme Team

    #456912 Copied In reply to: Waitlist functionality is broken (No Cache)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Inkspot,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #456907 Copied In reply to: Category loads very slow where as the website loads fine
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Algheed,

    Thank you for providing access. We have made changes to the file
    wp-content/themes/xstore/framework/features/language.php.

    This should switch the admin panel back to English. Please check and confirm.

    Best regards,
    8Theme Team

    #456906 Copied In reply to: Need Help – XStore Theme Settings Showing in Arabic Instead of English in Admin Panel Message:
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Algheed,

    This issue occurs because the Arabic language was selected as the site language during the theme setup. To resolve this, please disable the translation functions in XStore and use the Loco Translate plugin for the necessary adjustments. Alternatively, you may provide us with FTP and admin access, and we will perform a small customization that will allow you to use different languages on the frontend and in the admin panel.

    Best regards,
    8Theme Team

    #456865 Copied In reply to: Need Help – XStore Theme Settings Showing in Arabic Instead of English in Admin Panel Message:
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Quintus,

    Thank you for your message.

    We have noticed that you are currently using a pirated version of the theme.
    Please remove all existing theme files and install a fresh copy from the official archive available on Envato (ThemeForest).

    The version you are using may contain modified code added by unauthorized sources, which could include backdoors or cause unpredictable issues.

    For your security and to ensure proper functionality, we strongly recommend deleting all existing files and reinstalling the official version from scratch.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456864 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marketingmachine,

    Please provide the current link to the specific page where the products disappear, as well as the administrative and FTP access details for that website.

    Best regards,
    8Theme Team

    #456860 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    This approach may work, however, these are general style files, and disabling them could affect the appearance of the pages. The outcome depends on which elements are used on the pages.

    Best regards,
    8Theme Team

    #456858 Copied In reply to: Preloader animation only for specific pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mushthaque,

    Thank you for your message. We are currently working on improving performance and reducing load. A major update focused on speed and optimization is planned for release soon.

    Best regards,
    The 8Theme Team

    #456857 Copied In reply to: live site and stagging site verification
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marco,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #456856 Copied In reply to: Issues with theme, menus and translations of some strings
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you very much for your kind message. We truly appreciate your feedback and are glad to know that you are satisfied.

    Best Regards,
    8Theme’s Team

    #456855 Copied In reply to: Category pages broken, after update the template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Martin,

    At the moment, it is not possible to disable the animation placeholders on specific pages. Please submit a request to add this functionality on the following board: https://www.8theme.com/roadmap/

    Best regards,
    The 8Theme Team

    #456809 Copied In reply to: Preloader animation only for specific pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marlon,

    Thank you for providing access. Please replace the outdated “product archive” element with the “products grid” element in each category template, as shown in the attached screenshot.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456808 Copied In reply to: Category pages broken, after update the template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, slp09,

    We have noticed that you are using a pirated version of the theme.

    Please remove all existing files and then install a fresh copy of the theme from the official archive available on Envato (Themeforest).

    The version you currently have may contain modified code inserted by unauthorized sources, which could include backdoors or cause unpredictable issues.

    For your security and to ensure proper functionality, we strongly recommend deleting everything and reinstalling the official version from scratch.

    Best regards,
    The 8Theme Team

    #456806 Copied In reply to: Import Demo error on existing Woocommerce site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, slp09,

    Please review the private content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #456803 Copied In reply to: Import Demo error on existing Woocommerce site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    Unfortunately, your request for switch modifications goes beyond the scope of our standard support and requires additional customization. Please contact the appropriate department using the following link: https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    #456791 Copied In reply to: Out of stock products are not showing as out of stock.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    Please also provide us with access to your website’s FTP.

    Best regards,
    8Theme Team

    #456770 Copied In reply to: Linked Variations not showing on product pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    #456769 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    This should also replace the variable gallery; however, it will still be necessary to assign an image for each variation.
    Best regards,
    8Theme Team

    #456768 Copied In reply to: Image Gallery for variation attribute Color
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Crashraider,

    Unfortunately, it is not possible to assign images in this manner using XStore, and we are not aware of any plugin that provides such functionality, as it would conflict with the standard WooCommerce principles for creating and configuring variations. We also do not recommend implementing customizations for this purpose, as it would place a significant load on the CPU and database.

    Best regards,
    8Theme Team

    #456746 Copied In reply to: Image Gallery for variation attribute Color
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Quintus,

    Please go to the Patcher tab in the dashboard panel and install all available patches. You can find more details in the attached screenshot.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #456743 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
  • 1 2 3 … 52 53 54 … 258 259 260
    1,561–1,590 of 7,776 posts
Viewing 30 posts - 1,561 through 1,590 (of 7,776 total)
1 2 3 … 52 53 54 … 258 259 260