Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, molo,

Unfortunately, the access credentials you provided for the admin panel are no longer valid. Please provide us with the current access details.

Best regards,
8Theme Team

Hello, mantolis,

Thank you for your kind feedback! We are glad to know that you are satisfied with the result.
If you need any further assistance in the future or decide to use the solution for a client, please feel free to contact us anytime.

Best Regards,
8Theme’s Team

Hello, mantolis,

Thank you for providing the code. To enable SKU-based variation search in the AJAX search, we have additionally added custom code to the functions.php file of your child theme, as shown below.

add_filter( 'theme_mod_search_product_variation_et-desktop', function( $value ){
    return true; 
} );

Best regards,
8Theme Team

Dear Lani,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Kind regards,
The 8Theme team

Hello, Niddy,

We have made further changes to the file, which should resolve the issue on mobile devices. Please check it at your convenience.

File path: wp-content/themes/xstore/js/elementor-all-widgets.min.js

Best regards,
The 8Theme Team

Hello,

Please do not post several questions at once, as it makes it difficult to understand your requests and ask clarifying questions. Kindly post new questions only after the previous one has been resolved.

Also, please try to give your screenshots meaningful names — this will be helpful for us.

1. Regarding your note “it does not work, the brand is not clickable on the product page,” please provide a link to the product page in question. It must contain the XStore Brand.

2. Please provide a link to the editor page from your screenshot.

Best Regards,
8Theme’s Team

Hello, Juan,

We would like to inform you that access to the admin panel and all related matters are no longer relevant.

Best regards,
The 8Theme Team

Hello, Doodles,

Unfortunately, your FTP credentials lead to an empty folder on the server. We have not applied any restrictions on our side. Please check whether our server might be blocked on your end.

Best regards,
8Theme Team

Hello MKGlobo Solutions,

Thanks for choosing XStore!

Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:

• Excess plugins
• Large, unoptimized images
• Heavy third-party scripts or resources

To improve performance, please consider:

– Removing unused plugins
– Optimizing images (WebP format recommended)
– Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)

Here is our step-by-step performance guide:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

If you’d like, you can also share your site URL with temporary admin access, and our team will gladly check your setup and suggest improvements.

We are here to help!

Kind regards,
The 8Theme Team

Hello, ziga32,

Since this is a single line, it will not be possible to achieve the desired result using only CSS. We will need to modify the structure of the element. To do this, we will require administrative and FTP access to your website.

Best regards,
8Theme Team

Hello, Anastasia,

First of all, we recommend that you update all your plugins. At the moment, you have 11 outdated plugins. After updating them, please disable any third-party plugins and check whether one of them might be causing the issue.

Best regards,
8Theme Team

Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

Best regards,
8Theme Team

Hello,

Thank you for providing the FTP access details; they are working correctly. Unfortunately, the access to the admin panel is no longer functioning. Could you please provide us with the current admin panel credentials?

Best regards,
The 8Theme Team

Hello, Nishant,

Unfortunately, the access credentials to the admin panel are no longer valid. Please provide us with the current access details. At the moment, we do not see any issues; kindly review the attached video.

Best regards,
8Theme Team