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Viewing 30 posts - 121 through 150 (of 6,582 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 21, 2025 at 09:23

    Hello, DashDoor,

    Thank you for providing access in advance. We have added a slider to your home page. You can change the displayed slides by opening the Elementor page editor and editing the XStore Slider widget.

    Please find more details in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 21, 2025 at 07:34

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 21, 2025 at 07:32

    Hello,

    We have fixed the issue for you.
    Please clear your cache and check the result.

    Kindly provide us with screenshots of the untranslated strings.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 20, 2025 at 09:52

    Hello, molo,

    Unfortunately, the access credentials you provided for the admin panel are no longer valid. Please provide us with the current access details.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 20, 2025 at 09:22

    Hello, Niddy,

    The issue occurred when applying a filter caused the page to scroll and load products from the next page due to infinite scroll pagination, as the screen was automatically scrolled after applying the filters. This problem has now been resolved, and the fix will be included in the next theme update.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 20, 2025 at 09:18

    Hello, mantolis,

    Thank you for your kind feedback! We are glad to know that you are satisfied with the result.
    If you need any further assistance in the future or decide to use the solution for a client, please feel free to contact us anytime.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 19, 2025 at 10:31

    Hello, Niddy,

    We have made some changes. Could you please check if the issue on mobile devices still persists?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 19, 2025 at 10:12

    Hello, mantolis,

    Thank you for providing the code. To enable SKU-based variation search in the AJAX search, we have additionally added custom code to the functions.php file of your child theme, as shown below.

    add_filter( 'theme_mod_search_product_variation_et-desktop', function( $value ){
        return true; 
    } );

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 19, 2025 at 08:13

    Hello,

    1. Regarding your note “it does not work, the brand is not clickable on the product page,” please provide a link to the product page in question. It must contain the XStore Brand.

    2. Please provide a link to the editor page from your screenshot.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 19, 2025 at 07:17

    Dear Lani,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Kind regards,
    The 8Theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 18, 2025 at 11:30

    Dear molo,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Kind regards,
    The 8Theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 18, 2025 at 08:10

    Hello, Niddy,

    We have made further changes to the file, which should resolve the issue on mobile devices. Please check it at your convenience.

    File path: wp-content/themes/xstore/js/elementor-all-widgets.min.js

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 18, 2025 at 07:57

    Hello, Doodles,

    Please check the following certificate test. It shows that our certificate is fully functional and valid:

    https://www.sslshopper.com/ssl-checker.html#hostname=https://www.8theme.com/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2025 at 12:06

    Hello,

    Please do not post several questions at once, as it makes it difficult to understand your requests and ask clarifying questions. Kindly post new questions only after the previous one has been resolved.

    Also, please try to give your screenshots meaningful names — this will be helpful for us.

    1. Regarding your note “it does not work, the brand is not clickable on the product page,” please provide a link to the product page in question. It must contain the XStore Brand.

    2. Please provide a link to the editor page from your screenshot.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2025 at 10:48

    Please check the attached video, and before running the test, make sure to clear your browser cache.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2025 at 10:32

    Hello, Juan,

    We would like to inform you that access to the admin panel and all related matters are no longer relevant.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2025 at 10:28

    Hello, Niddy,

    Thank you for providing access so promptly. To resolve this issue, we have made changes to the following file. These modifications will also be included in the next theme update:

    wp-content/themes/xstore/js/elementor-all-widgets.min.js

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2025 at 10:21

    Hello, Doodles,

    Unfortunately, your FTP credentials lead to an empty folder on the server. We have not applied any restrictions on our side. Please check whether our server might be blocked on your end.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 21:41

    Dear laboteknoloji,

    You’re most welcome! Wishing you a wonderful day ahead.

    We’re delighted to know that our theme is enhancing your experience. If you could take a moment to leave us a 5-star review on ThemeForest, we would greatly appreciate it. Your feedback is invaluable and helps us continue to improve our products and services.

    You can share your review here: https://themeforest.net/downloads

    If you have any further questions or need assistance, please don’t hesitate to reach out. Our dedicated support team is always happy to help.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 21:40

    Hello MKGlobo Solutions,

    Thanks for choosing XStore!

    Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:

    • Excess plugins
    • Large, unoptimized images
    • Heavy third-party scripts or resources

    To improve performance, please consider:

    – Removing unused plugins
    – Optimizing images (WebP format recommended)
    – Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)

    Here is our step-by-step performance guide:
    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    If you’d like, you can also share your site URL with temporary admin access, and our team will gladly check your setup and suggest improvements.

    We are here to help!

    Kind regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 12:57

    Hello, Atti,
    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 12:55

    Hello, ziga32,

    Since this is a single line, it will not be possible to achieve the desired result using only CSS. We will need to modify the structure of the element. To do this, we will require administrative and FTP access to your website.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 11:22

    The reason why the products are not displayed in the search results is that they do not have a price. However, if you set a price, save the product, and then remove the price again, everything will be displayed correctly.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 08:58

    Hello, Anastasia,

    First of all, we recommend that you update all your plugins. At the moment, you have 11 outdated plugins. After updating them, please disable any third-party plugins and check whether one of them might be causing the issue.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2025 at 08:47

    Hello, laboteknoloji,

    At the moment, we do not have access to edit the product, and we are receiving the following error message:
    “Eralp YILDIZ is currently editing this item. Would you like to take over?”

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 15:22

    Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 15:22

    Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 14:58

    Hello,

    Thank you for providing the FTP access details; they are working correctly. Unfortunately, the access to the admin panel is no longer functioning. Could you please provide us with the current admin panel credentials?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 14:54

    It seems that you have either imported the product from another source or previously used a very old version of WooCommerce. As a result, the search page considers your products as unavailable for purchase and therefore does not display them. However, if you simply resave the product, it will start functioning correctly. When the product is resaved, all missing fields in the database are automatically filled in.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 11:04

    Hello, Nishant,

    Unfortunately, the access credentials to the admin panel are no longer valid. Please provide us with the current access details. At the moment, we do not see any issues; kindly review the attached video.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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    Viewing 150 results - 121 through 150 (of 6,582 total)
Viewing 30 posts - 121 through 150 (of 6,582 total)
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