Dear Helal,

Hi, and thank you so much for reaching out to us.

We have thoroughly checked the demo import functionality on our side, and everything is working as expected. Additionally, we have reinstalled the demo from scratch on your website, but the issue still persists.

Based on our investigation, we are quite confident that the issue is related to your server configuration. Possible causes may include Varnish cache, CDN, or Cloudflare settings.

We kindly recommend the following steps:

– Clear all server and browser caches.
– If the issue continues, try importing the demo on a local WordPress installation. This will help confirm whether the issue is server-related.
– Alternatively, try installing the demo on a fresh WordPress installation on your server.

If the problem still persists after these steps, please let us know. One of our support specialists will be happy to investigate the issue further.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

Dear CuteVirus,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with your homepage when enabling the LiteSpeed Cache plugin. At this time, our theme is not officially tested or guaranteed to be fully compatible with LiteSpeed Cache. For this reason, we kindly recommend reaching out directly to the LiteSpeed plugin support team. They may be able to assist you in configuring the plugin to work properly with your current setup.

Please note that our theme is officially optimized and fully compatible with the WP Rocket plugin. All of our demo websites are built and optimized using WP Rocket, and we have achieved excellent performance results — up to 98 on mobile and 100 on desktop — as shown in the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

Website speed optimization is a complex process that involves more than just enabling a caching plugin. It requires careful configuration of server settings, caching rules, image optimization, and plugin compatibility. These tasks are considered advanced and fall outside the scope of Envato’s item support policy.

If you have any further questions, feel free to let us know.

Best regards,
8Theme Team

Dear styleverse,

Thank you for reaching out to us.

We have noticed that your current theme version is outdated. We kindly recommend updating it to the latest version 9.5 to ensure optimal performance and compatibility. Please make sure to create a full backup of your website before proceeding with the update to avoid any potential data loss.

Each update includes important speed optimizations, bug fixes, and overall improvements to enhance your website’s functionality and user experience.

If you need any assistance during the update process, feel free to contact us.

Best regards,
8Theme Team

Dear CuteVirus,

Thank you for reaching out to us.

To better understand and resolve the issue, we kindly recommend the following steps:

– Temporarily disable your CDN service.
– Deactivate the LiteSpeed Cache plugin.
– If the issue persists, please navigate to Elementor → Tools and clear the cache from there as well.

These steps will help ensure that no cached version of your homepage is being displayed. Once completed, please check your homepage again to see if the changes are reflected correctly.

If the problem continues, feel free to provide us with more details, and we’ll be happy to assist you further.

Best regards,
8Theme’s Team

Hi Abhinandan,

Thank you so much for your kind message — we’re truly delighted to hear that your website stats are back to normal! It’s incredibly rewarding to know that our support and guidance have contributed to your success.

We’re constantly working to improve our theme, with each update bringing performance enhancements, bug fixes, and security improvements. Be sure to stay tuned for future updates!

We hope our theme continues to elevate your experience. If you have a moment, we would be sincerely grateful if you could leave us a 5-star review on ThemeForest. Your feedback means a lot to us and helps us grow and improve further.

You can leave your review here: https://themeforest.net/downloads

Should you have any further questions or need assistance, please don’t hesitate to reach out. Our dedicated support team is always here to help.

Best regards,
The 8Theme Team

Dear Yahoo Souq,

Thank you for reaching out to us.

To restrict or remove the GPTBot crawler from your website, you can do so by updating your site’s robots.txt file. Please follow the steps below:

1. Access your website’s root directory via FTP or your hosting control panel.
2. Locate the robots.txt file. If it does not exist, you can create a new text file and name it robots.txt.
3. Add the following lines to the file to disallow GPTBot:

`
User-agent: GPTBot
Disallow: /
`

4. Save the file and upload it to the root directory of your website.

This will instruct the GPTBot crawler not to access any part of your site, which may help reduce CPU usage as advised by your hosting provider.

If you need further assistance, please feel free to contact us.

Best Regards,
8Theme’s Team

Hi CuteVirus,

Thank you for reaching out to us.

We have thoroughly reviewed and optimized the core structure of your website. However, to achieve high scores on Google PageSpeed Insights, a more comprehensive optimization strategy is necessary. What we have completed so far represents approximately 20% of the full optimization process.

Below are some key points we would like to highlight:

1) Server Location & Response Time
Your current server is located at a considerable distance from Google’s testing servers, resulting in a response time of over 5 seconds. This delay significantly impacts your performance score. We recommend implementing a solution such as Cloudflare, using a Content Delivery Network (CDN), or migrating to a server that is geographically closer to Google’s servers. We have included a screenshot in the private content section to illustrate this delay.

2) Use of Revolution Slider
While Revolution Slider is a feature-rich tool, it is also resource-intensive and can negatively affect your site’s loading speed. For improved performance, we suggest switching to our custom-built slider available within the Elementor builder. It offers a variety of presets to suit your design needs while ensuring better performance.

3) Image Optimization
Several images on your website are currently too large and not optimized for web use. Google penalizes websites with unoptimized images, so we strongly recommend compressing and resizing them appropriately to enhance loading speed and overall performance.

These are just a few of the more basic issues we have identified. There are many additional areas that can be improved. Even when testing with a default theme like Storefront, the server response time remains a limiting factor. Once these initial issues are addressed, we are confident your site can achieve a performance score of 80+.

Reaching a score of 90+ will require further optimization, particularly in terms of content and structural improvements.

Additionally, we would like to clarify that, in accordance with the Envato support policy, our support scope is limited to issues directly related to our theme. Matters such as server configuration, third-party plugins like Revolution Slider, and content optimization fall outside the scope of our support.

Please let us know how you would like to proceed. We are here to support you in reaching your performance goals.

Best regards,
8Theme’s Team

Dear Sebastjan,

Thank you for your message.

We have reviewed the issue and found that all widgets were enabled in Elementor. Please note that each widget loads its own CSS and JavaScript files, which can affect performance. You can manage the enabled widgets in Elementor settings — please refer to the link provided in the private message for more details.

At this moment, everything is working correctly from our side.

Best regards,
8Theme Team

Hello, Jae,

Thank you for providing access. Would it be possible for you to temporarily disable the cache and CDN? We are currently unable to see the changes we are making to the files.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We have received your request and will review it carefully. If you have any additional details or questions, please feel free to share them with us. We are here to assist you and ensure your experience with our products meets your expectations.

Best Regards,
8Theme’s Team

Dear regencycigaremporium,

Thank you for your message. Please find our response below:

We have reviewed your website, and as shown in the Customizer, it is functioning correctly. This indicates that the issue is likely related to caching. Possible sources of the cache may include your CDN, server-side caching, browser cache, or even a cookie-related plugin such as a GDPR compliance tool.

We understand that you have already deactivated both plugins and cleared their caches, including the CDN cache on the hosting side. However, since the issue still persists, we kindly recommend the following additional steps:

– Clear your browser cache or try accessing the site in an incognito/private window.
– Temporarily disable any caching or optimization plugins you may have installed.
– Check for any server-level caching (e.g., Varnish, NGINX) that may still be active.
– Review any cookie or consent management plugins that might be affecting content visibility.

Please see the attached screenshot in the private message for reference.

If the issue continues after these steps, feel free to provide us with temporary admin access so we can investigate further.

Best regards,
8Theme’s Team

Hello Fernando,

We would like to inform you that we have identified and resolved the issue on your website. As a result, your website is now running more smoothly and efficiently.

However, we have noticed that your site is currently using either a server cache or a CDN (Content Delivery Network), which appears to be serving outdated content. Due to this, the frontend of your website may not be displaying correctly at the moment.

We kindly recommend clearing your server cache and/or CDN cache to ensure that the latest version of your website is visible to all users. Please note that when accessing your site via the WordPress Customizer, everything—including the “Add to Cart” functionality—works as expected, which confirms that the issue is cache-related.

Thank you for your attention to this matter. Should you need any assistance with clearing the cache or have further questions, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Dear umer,

Thank you for reaching out to us.

You can also find the XStore plugin in your downloadable files. Simply visit the following page:
https://www.8theme.com/downloads/

Please make sure you are logged into your account to access the downloads.

If you continue to experience any difficulties, feel free to let us know — we’re here to help.

Best regards,
8Theme’s Team

Hello, Jae,

In this case, we kindly ask you to provide us with FTP access.

Best regards,
The 8Theme Team

Dear Ginel,

Thank you for your message.

Please note that CPU metrics on the server are calculated over a specific time frame and reflect the average usage during that period. For example, if the CPU usage was at 99% an hour ago and has since dropped to 50%, the average may still appear high (e.g., 95%) depending on the monitoring window, which could range from 6 to 12 hours. This may explain the fluctuations you are observing in cPanel.

Additionally, we have implemented several optimizations on your website, and from our side, the frontend performance has improved. To further analyze and enhance performance, we kindly ask that you refrain from using the WordPress admin panel and Elementor for the next 24 hours. This will help us isolate any remaining issues and identify further areas for improvement, if any exist.

We appreciate your cooperation and understanding.

Best regards,
8Theme’s Team