Dear WebLxo,

Thank you for your message.

We would like to inform you that we are currently planning to implement a few changes. These changes are necessary to help us identify and resolve existing issues, as well as to improve the overall performance of your site.

As part of this process, we may need to temporarily disable some plugins, including but not limited to:

– Razorpay: Signup for FREE PG
– Jetpack
– LoginPress
– LiteSpeed
– And a few others

This step will help us eliminate potential sources of errors currently affecting your website.

Alternatively, you may choose to create a full backup of your website and then temporarily deactivate all plugins, except for the following essential ones:

– Elementor
– Elementor Pro
– Core Plugin
– WooCommerce

Once this is done, please try accessing the following URL:
https://vectorlix.com/vectorlix/customize.php
and navigate to the Speed Optimization section.

We are committed to ensuring that everything functions smoothly. At this stage, we have identified two issues that may be related either to additional plugins or to custom links within your website URLs.

Therefore, we recommend proceeding step by step. First, we need to ensure that all necessary options in the theme settings are properly configured to optimize resource usage. Once this is complete, we will conduct a 24-hour CPU performance test. Based on the results, we will determine the next steps to take.

We truly appreciate your cooperation and understanding as we work to resolve these issues and enhance your website’s performance.

Best regards,
8Theme’s Team

Hello, wilhem,

At the moment, it is not possible to switch the theme language using the available options. Kindly provide us with access to your FTP and the admin area of your website, and we will manually change the theme language to English for you.

Best regards,
8Theme Team

Hello, Abhinandan,

Unfortunately, custom meta fields are not automatically pulled into the email builder.

If you are interested in ordering a customization service, please feel free to contact the appropriate department using the following link:
https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

Hi WebLxo,

Thank you for your message. We appreciate you bringing this to our attention.

The issue you’ve reported has been noted and will be addressed in our next update.

Best regards,
8Theme Team

Hello, Eugene Shek,

We have resolved the issue. Kindly check and confirm. The changes have been made in the following files:

framework/init.php
framework/theme-functions.php

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please note that our support team on the forum is not authorized to address your current request. We kindly recommend that you contact our manager directly via email for further assistance.

Private content area

Best regards,
The 8Theme Team

Dear WebLxo,

We understand your concern regarding the high number of hits on your website, especially considering that the number of real users is around 1,000 per day. After reviewing the situation and based on the information and screenshots previously shared, we would like to clarify that a significant portion of the traffic appears to be generated by automated bots.

These bots are designed to crawl websites and often bypass standard restrictions such as robots.txt or inline blocking methods. Their primary goal is to extract as much information as possible from your website, and they often simulate real user behavior, which makes them difficult to detect through basic analytics.

As AI technologies continue to evolve, these bots have become more aggressive in their crawling behavior. This results in a high number of requests to your server, which in turn leads to increased CPU and memory usage. This is likely the reason you’re observing high resource consumption despite having a relatively low number of actual users.

We have also shared images in our previous message to support this observation and to show that these crawling bots are indeed consuming your server resources.

To mitigate this, we recommend implementing advanced bot protection measures such as server-level firewalls, rate limiting, or using services like Cloudflare to help filter out unwanted traffic.

Please let us know if you need assistance with any of these steps. We’re here to help.

Best regards,
8Theme’s Team

Dear WebLxo,

Thank you for reaching out to us and for providing the screenshot.

In order to investigate the issue further, please send us access to your cPanel. This will allow us to check the crawl system of bots and better understand what might be causing the high CPU usage when logging into the admin panel.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
8Theme’s Team

Hello, Abhinandan,

To set up your email, we recommend using the built-in email builder available in XStore.

Best regards,
The 8Theme Team

Hello, sektek,

First of all, we kindly recommend updating the theme to the latest version and checking whether the issue persists.

Best regards,
The 8Theme Team

Hello, Mubashir,

For the time being, we are reverting all the changes we have made, as they are not being reflected on the site. We prefer not to take the risk of leaving them in place, since we are unsure when the cache on your server will be cleared and what the outcome might be at that point.

Ideally, we would like to make adjustments in real-time; however, unfortunately, this is not possible on your server environment.

Thank you for your understanding.

Best regards,
8Theme Team

Hi WebLxo,

We hope this message finds you well.

We’d like to share some important updates regarding the speed and performance enhancements in XStore.

Over the past few months, our development team has been working diligently to optimize the theme’s performance. As a result, our public optimized demo now achieves outstanding scores—98+ on mobile and 100+ on desktop—in Google PageSpeed Insights. This demonstrates that XStore is now fully optimized for speed and efficiency.

You can view the performance results here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

However, we’ve also identified a significant factor that may be affecting your site’s responsiveness: bot traffic. On several client websites, we’ve observed automated bots generating over 50,000 requests per day to dynamic filter URLs on the shop page. Even on high-performance servers, this volume of repeated queries can lead to noticeable slowdowns.

To assist you in investigating this issue, we will provide detailed screenshots in your private support area. These will illustrate the bot-generated request patterns and help you understand how they may be impacting your server’s performance.

Here’s what we’ve done so far:

– Optimized all frontend assets (CSS/JS, images, lazy-loading).
– Improved AJAX filter endpoints to reduce query overhead.
– Strengthened nofollow and other standard directives (though some bots still bypass them).

We continue to refine these protections to ensure optimal performance.

Next Steps:

1. Upgrade to XStore 9.5
This latest release includes all recent speed optimizations and server-side performance improvements. You can download the update from the Downloads section on our website:
https://www.8theme.com/downloads/
or from your Downloads area on ThemeForest.

2. Implement Bot Protection
To effectively block unwanted crawlers, we recommend using a bot-protection service such as Cloudflare or a similar Web Application Firewall (WAF). These tools can filter malicious traffic before it reaches your server, ensuring better performance and security.

Thank you for your continued support and patience. If you have any questions or need assistance reviewing your server logs and request patterns, please don’t hesitate to reach out to us via the private support forum.

Best regards,
The 8Theme’s Team

Hello, harshana,

We have resolved this issue. Kindly check and confirm at your convenience.

Best regards,
8Theme Team

Dear engeldeluxe,

Thank you for your message.

We appreciate your input and will take the time to thoroughly review the matter. In the meantime, we are preparing a staging environment to test the functionality using the example you provided:
https://demo.happyaddons.com/elementor-icon-box-widget-demo/
We will specifically test the “Live Copy” feature via the Happy Addons plugin in Elementor.

As a general recommendation, please ensure the following on your end:

– The CORS policy is not being blocked on your site.
– Your website is accessible over the network.
– The source site (from which you are copying) and your site (where you are pasting) are both opened in the same browser session.
– Both sites are served over HTTPS.

If there is anything specific that you believe is missing or needs to be updated, please let us know and we will be happy to assist further.

Best Regards,
8Theme’s Team

Dear arun,

Thank you for your message and for considering a different server setup.

We can certainly give it a try; however, please note that migration and installation fall outside the scope of Envato support policy. Therefore, we kindly ask you to proceed with the installation on the new, more powerful server from your side. Once installed, you should notice improved performance and faster loading times for your website.

Regarding your question — yes, our theme does support multilingual functionality. You can use popular plugins such as WPML, Polylang, or Loco Translate to achieve this.

Best regards,
8Theme’s Team