Hello, Istos,

Together with the theme, we provide only a basic translation. If you wish to modify or customize the translation, you will need to disable the default theme translation and use Loco Translate or any other translation plugin of your choice.

Best regards,
The 8Theme Team

Hello, dumbdumbdelight,

Thank you for providing access to the admin panel. The issue with the missing attributes in the select field was caused by the attributes having identical names. We kindly ask that you use unique attribute names moving forward to avoid similar issues.

Regarding the problem with attributes not being saved after the page reloads, we would appreciate it if you could provide us with access to your website’s FTP panel so we can investigate further.

Best regards,
8Theme Team

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

Hello, martijntje

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, martijntje,

Unfortunately, the FTP credentials you provided are not working. We are encountering the following error when attempting to connect:

“We can’t connect to FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server”

We kindly ask you to verify the credentials and test the connection yourself using an FTP client such as FileZilla. Please ensure that the details are correct and resend them to us.

Additionally, could you please confirm whether there are any IP restrictions or other limitations in place that might be preventing our access?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, Elowen Life,

We have resolved this issue. Kindly check and confirm at your convenience.

Best regards,
The 8Theme Team

Hello, luc,

Could you please provide temporaryFTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Dsonmart,

Could you please provide us with access credentials to the administrative panel of your website?

Best regards,
The 8Theme Team

Hello, martijntje,

At the moment, there is no available option to achieve this for brands. However, if you could kindly provide us with FTP access to your website, we would be happy to make the necessary changes for you.

Best regards,
The 8Theme Team

Hello, Sportsdivision.gr,

At the moment, we do not see any issues. Please note that the content of the filters is cached to improve performance. Therefore, it is necessary to clear the cache after adding or removing a product.

Best regards,
The 8Theme Team

Hello,

Yes.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide more details regarding your request, along with temporary access credentials to your website? This will help us assist you more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, elrincondelanena,

At the moment, there is no built-in feature within the theme or any plugin that allows for this functionality to be performed automatically directly from a CSV file.

However, for products that have already been uploaded, you can make use of our Linked Variations feature. This allows you to link separate products together by attributes such as size, color, and more.

You can find more details at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Archive products > edit template > Sidebar settings > Advanced > Custom CSS – https://prnt.sc/5x8tRURndBxI

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team