Hello, NxtArt_ro,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Unfortunately, the access credentials you provided for the admin panel only redirect us to the homepage.

We have also noticed a non-standard parameter being added to each link (&v=82a9e4d26595). This may be related to a third-party plugin.

However, the main reason for the missing cart and other script errors is the absence of the configuration script etheme_general_all_js-js-extra. It is possible that this script is being blocked by a third-party plugin or by caching.

Best regards,
8Theme Team

Hello, APDcreations,

Thank you for providing access. We have corrected the issue (please verify it) by making changes in the following file:

/wp-content/themes/xstore/framework/woo.php

These fixes will also be included in the next update.

Best regards,
8Theme Team

Hello, Offcomer,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello LVRB,

Thank you for reaching out to us.

We have noticed that your website is currently utilizing a large number of plugins. Please note that this may affect your website’s performance, cause potential errors, and reduce overall speed. To ensure smooth functionality, we kindly recommend manually reviewing each plugin you are using and deactivating any that are not essential.

If the issue continues after reviewing the plugins, we suggest switching temporarily to the Parent Theme (if you are currently using a Child Theme). Once you have cleared the cache, please check the site again.

Additionally, we recommend testing your website with the default WooCommerce theme, Storefront, to determine whether the issue may be related to custom code in your Child Theme.

For further optimization, please install the WP Rocket plugin and enable CSS and JS file compression. This should significantly improve your website’s performance.

Kindly let us know the results after completing these steps so we can assist you further if needed.

Best regards,
8Theme’s Team

Hello, menichetti,

We would like to inform you that we are planning to release an update by the end of this week.

Best regards,
The 8Theme Team

Hello, WooPlay,

In this case, we kindly recommend using the XStore Brands API. You can find detailed documentation at the following link:
https://www.8theme.com/documentation/xstore/xstore-hooks-filters/xstore-brands-api/

Best regards,
The 8Theme Team

We have resolved this issue. Kindly check and confirm at your convenience.

Best regards,
The 8Theme Team

Hello, Raptor, and thank you for providing access.

We have successfully installed the demo for you. However, please note that since you had previously uploaded images, there may be instances where the image IDs coincide with those used in the demo content. As a result, some of your existing images—such as your logo—might be replaced in areas where these ID conflicts occur.

Should you have any questions or need further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Deva,

At the moment, we do not observe any issues with the processing of your website using Google PageSpeed Insights. Additionally, we have included the test results in the private content for your reference.

Best regards,
The 8Theme Team

Hello, Niddy,

1) Please try using the following code:

add_action( 'pre_get_posts', function( $q ) {
    if ( is_admin() || ! $q->is_main_query() ) return;

    if ( $q->is_search() ) {
        $pt = $q->get( 'post_type' );
        if ( empty( $pt ) || 'product' === $pt ) {
            $q->set( 'orderby', 'title' );
            $q->set( 'order', 'ASC' );
        }
    }
}, 20 );

2) Note that the mentioned JavaScript will not work as expected, since it only changes the current value in the select element without actually triggering the selection. If you would like the new value to take effect, you need to use a trigger to initiate the select action after updating its value.

Best regards,
8Theme Team

Hello, molo,

Thank you for providing the FTP access. We have made some changes – please review them at your convenience.

Best regards,
8Theme Team

Thank you for reaching out to us regarding eteheme_brands.

Best regards,
The 8Theme Team

Hello, Niddy,

Thank you for reaching out to us and for providing detailed information regarding your inquiry.

We understand the importance of having filtering options available on the search results page, particularly for stores with extensive product catalogs such as yours. Please note that, by default, the search results page is not treated as a standard WooCommerce shop or product archive page. As a result, the default shop filters do not appear or function as they typically would.

That said, it is possible to implement custom solutions to enable filtering functionality on the search results page. For this, we kindly recommend contacting our customization service via the following link: https://www.8theme.com/contact-us/

Regarding your request to change the default sorting option from “Relevance” to “Alphabetical (A–Z)” specifically on the search results page, this can also be achieved through custom coding. Please note that such modifications are not included in the standard support package.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Istos,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team