Hello, alexjourneyworldwide,

Unfortunately, this cannot be done, as payment plugins consider such a redirect an interference with the payment process, which may result in blocking further transactions. This applies to PayPal, Google Pay, and Apple Pay.

Best regards,
8Theme Team

Hi Stephen Bruce Casey,

Thank you for reaching out to us. Please try clearing your browser cache and check the display conditions in Elementor to confirm which page this header is assigned to.

It’s possible that you have two different headers — one for the homepage and another for the subpages.

Best regards,
The 8Theme Team

Hello Niddy,

Thank you for providing the snippet. Unfortunately, we are unable to implement it by default, as our primary category system is designed to display only those categories. Adding this snippet could affect the experience for other users. However, we will keep it and recommend it if someone else wishes to modify the appearance of the primary categories in a similar way.

Thank you for your understanding.

Best regards,
8Theme Team

Hello, Pasindu Dulanjana,

The previous error was caused by custom redirects from the Rank Math SEO plugin. It appears that the current issue is also being caused by a third-party plugin. Please deactivate them one by one to identify which plugin is responsible for the error.

Best regards,
8Theme Team

Hello, Quintus,

We have released patches 969063 and 968401 that resolve this issue. Please install them and test again.

Best regards,
The 8Theme Team

Hello, slp09,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Niddy,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, nebcreative,

This is a common error: RefererNotAllowedMapError. It occurs because your Google Maps JavaScript API key is being called from a page that is not listed among the allowed referrers in your Google Cloud Console.

Please follow these steps to resolve the issue:

1. Open Google Cloud Console → APIs & Services → Credentials, and locate your API key (the one used in ?key=).
2. In this key’s settings:
• Go to Key restrictions → Application restrictions → HTTP referrers (web sites)
• Add domain patterns instead of full URLs. For your case, please include at least the following:

https://nebcreative.com/*  
https://www.nebcreative.com/*  
http://nebcreative.com/*  
http://www.nebcreative.com/*

3. In the same key settings, scroll down to API restrictions: enable “Restrict key” and keep at least Maps JavaScript API (and any others you actually use, such as Geocoding, Places, etc.).
4. Save the changes, wait 1–2 minutes, clear your cache/Cloudflare, and reload the page.

Best regards,
8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Hello, Zg007,

Thank you for your message.
If you are moving your website to a backup or staging domain, please follow these steps:

1. Deactivate the theme on your current (live) website.
2. Move or copy your website files and database to the backup/staging domain.
3. Activate the theme again on the staging website.
4. Make sure that the theme license is used only on one domain at a time (either live or staging).

If you need further assistance, please let us know.

Best Regards,
8Theme’s Team

Hello, Fabiola,

Thank you for providing access. We have carefully checked your website and found several areas that could be improved. However, these tasks are outside the scope of our support policy according to Envato rules. Still, we are happy to share our recommendations to help you move in the right direction:

1) Server location – The closer your hosting server is to Google’s servers, the better. This will reduce latency and improve loading speed.
2) Cache plugin – We noticed that no caching plugin is currently active. We recommend using WP Rocket, as it officially supports our theme and provides excellent optimization results.
3) CDN or Cloudflare – Implementing a CDN or Cloudflare will optimize performance and reduce the impact of bot crawling on your server.
4) Images – Always optimize your images before uploading them. This will significantly improve your site’s performance. We can see that you have already worked in this direction, but please continue to monitor them.
5) We have additional recommendations, but please complete the first four steps before we proceed further.

By focusing on these key factors, you can greatly enhance your website’s speed and efficiency.

Best regards,
The 8Theme Team

Unfortunately, the FTP access is not working. It also appears that the issue may be caused by a third-party plugin. Please disable all third-party plugins and check again to see if the problem persists.

Best regards,
8Theme Team

We truly appreciate your time and effort in reaching out to us. Please let us know if there is anything else we can assist you with or if you require any further information.

Best Regards,
8Theme’s Team

Hello, Niddy,

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce -> Status -> Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Best Regards,
8Theme’s Team

Hello, Pasindu,

Unfortunately, the access details you provided are still incorrect. Please review the attached screenshot.

Best regards,
8Theme Team