Hello, Amir,

Thank you for reaching out. We have addressed the issue you mentioned and made the necessary changes in the file
et-core-plugin/app/models/customizer/templates/header/parts/logo.php
This fix will be included in the upcoming update and will be available from version 9.3.15 onwards.

Regarding the mobile menu, we have implemented a custom CSS solution. You can find this adjustment in the Customizer under Theme Custom CSS -> Global CSS.

.skeleton-body.et-popup>div.mobile-menu-content:empty:after{
		display:none;
}

Best Regards,
8Theme’s Team

Dear Invizion,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, gewoonbovenaan,

We hope this message finds you well. We regret to inform you that the access credentials for the admin and FTP panels are currently not functioning. Could you please verify this at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear Fernando,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

We have recorded the display of files; please verify this at your earliest convenience.

Regarding the login process for all users, once you create the application for its activation, you must provide a valid Privacy Policy page. Upon submission, it will be reviewed, and the Facebook team will then determine whether the application can be moved to live mode.

Additionally, please proceed with Facebook verification. We have no control over this process as it is governed by their regulations.

Best Regards,
8Theme’s Team

Hello, veryvivid20,

I hope this message finds you well. We have encountered intermittent issues when attempting to access the category page on our website, specifically a “502 Bad Gateway” error, which indicates a server error.

Regarding the loading of category pages, we have determined that the problem is not related to mobile devices but rather to the category pages themselves. We have conducted tests on the loading speed of this page using the default theme, which resulted in a load time of 12.26 seconds. In comparison, with our theme, the load time varies between 6.0 seconds and 15.14 seconds.

You can verify these results yourself by visiting the following link:
https://hoghtontimber.co.uk/product-category/oak-beams/

As you can see, the difference in load times between our theme and the default theme is not significantly large. The primary reason for the slow performance of the category pages appears to be the prolonged response time from the server, which could be due to the server itself or external plugins.

Best Regards,
8Theme’s Team

I hope this message finds you well. We are sending you a link to an archive containing screenshots that may be of interest to you: https://we.tl/t-0ZZlWrRenx

Additionally, could you please provide us with access (in private content) to your account? This will enable us to investigate the issue with the files more thoroughly.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Thank you for reaching out to us.

In the screenshot provided, you have a step-by-step guide for setting up Facebook login. However, please note that this login will initially work only for the account of the user who created the application.

To enable it for wider use, you must provide a valid Privacy Policy page. Once this is submitted, it will be reviewed, and the Facebook team will then decide whether the application can be moved to live mode.

Best Regards,
8Theme’s Team

Dear, Zeeshan Ahmad,

Thank you for your reply and for sharing the updated credentials.

We have identified the issue as being due to the assignment of the same page for both the checkout and the shop page. By designating separate pages for the shop and checkout, we have successfully resolved the issue. You should now be able to edit the checkout page using Elementor without any problems, and the shop page should also function correctly.

If you have any more questions or require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Amir,

1) We have noticed an issue with the logo loading via HTTP instead of HTTPS, which is inconsistent with the rest of the site. Could you please provide us with FTP access so we can investigate this further?

2) We are currently unable to see the issue you mentioned. Could you please send us a screenshot or a video demonstrating the problem?

3) Regarding speeding up the site, we suggest using a CDN after the site is fully developed. Additionally, we recommend regenerating the images using the service available at https://tinypng.com/ or their WordPress plugin at https://wordpress.org/plugins/tiny-compress-images/

Best Regards,
8Theme’s Team

Hello, Bas Kling,

Thank you for reaching out and providing detailed information about the steps you’ve taken.

Regarding the Elementor plugin, I apologize for any confusion. Unfortunately, the theme package does not include the full licensed (Pro) version of Elementor. As an alternative, we recommend using the Pro Elements, which you can install via the plugin installation panel on your dashboard.

We understand this might not have been what you expected, and we appreciate your understanding. If you need further assistance or have any more questions, please feel free to contact us.

Best Regards,
8Theme’s Team

Hello, Festigift,

Thank you for reaching out to us. To address your query, please visit your Facebook Developer panel at:
https://developers.facebook.com/apps

Once there, you can check if the relevant application is activated. If you need any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Zeeshan Ahmad,

I hope this message finds you well. Could you please provide a detailed description of the most recent actions or changes made on the website prior to the reoccurrence of the error?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Irawan,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Dear Adeeb Ahmed,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team