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Viewing 30 posts - 4,471 through 4,500 (of 6,617 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 13:35

    Hello,

    We hope this message finds you well. We are pleased to inform you that we have implemented a new custom CSS to adjust the positioning of the sale label on the mobile version of the shop page.

    CSS in Customizer -> Theme Custom CSS -> Mobile CSS.

    /* Move new label to right corner */
    .etheme-product-grid-image .sale-wrapper:nth-child(2){
    		position: absolute;
        left: 55%;
        top: -26px;
    }

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 11:42

    Dear scrumgum,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 11:08

    Hello,

    I hope this message finds you well. I would like to inform you of the following updates and clarifications regarding the website customizations:

    1) To address the hover effect issue on mobile devices, we have implemented the following custom CSS in Customizer -> Theme Custom CSS -> Global CSS.

    /* Change mobile products */
    [data-elementor-device-mode=mobile] .etheme-product-hover-mask3 footer {
    		right: inherit!important;
        width: 100%!important;
        bottom: 50%!important;
        -webkit-transform: translateY(50%)!important;
        transform: translateY(50%)!important;
    }
    [data-elementor-device-mode=mobile] .etheme-product-hover-mask3 .footer-inner {
        width: auto!important;
        grid-auto-flow: row!important;
        --items-gap: 10px!important;
        --hover-item-border-radius: 100%!important;
    }

    2) Regarding the sale icon, could you please specify whether you need the position of the ‘sale’ and ‘new’ labels changed from the top left corner to the top right corner for both mobile devices and desktops? Additionally, should this adjustment be applied only on the shop page, or on the single product pages as well?

    We look forward to your guidance on the matter to proceed accordingly.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:37

    Dear tends2ir,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:36

    Hello, fnhc,

    I hope this message finds you well. We would like to inform you that in order to enhance your experience with our “PRODUCT CATEGORIES” widget, you should select the “Hide empty categories” option as illustrated in the screenshot provided here: https://prnt.sc/YsxIzW13IMO7.

    We have already made this adjustment for you. Please verify at your earliest convenience that it has been configured to your satisfaction.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:35

    Dear Furqan Zafar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:25

    Hello, Furqan Zafar,

    Thank you for reaching out. Yes, WP Rocket is indeed an excellent plugin to use with the XStore theme. Regarding the slowdown you mentioned, it typically occurs after updates due to the automatic cache rewriting process. This can temporarily slow down the site’s performance until the caches are fully rewritten. Currently, we do not see any issues with the speed on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:11

    Hello, yaci,

    I hope this message finds you well.

    We have observed that the FTP directory currently appears to be empty, as illustrated in the attached screenshot: https://prnt.sc/EW2_3wa0U1F2
    To facilitate further progress, we kindly request that you verify the destination folder associated with our user account.

    Should your review confirm that all settings are correctly configured on your end, we suggest contacting your hosting provider for further assistance. It is crucial for us to access your WordPress installation to continue providing the necessary support.

    Thank you for your attention to this matter. We look forward to resolving this issue promptly.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 10:10

    Hello, Incanda,

    I hope this message finds you well. Thank you for providing the FTP details. Unfortunately, we are currently unable to access the admin panel as it appears that the user permissions have been altered. Could you please verify and rectify this issue at your earliest convenience?

    Additionally, we recommend setting up a staging site, as we will need to disable third-party plugins, toggle options, and switch themes during our work.

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 08:35

    Dear Kombajn88,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 07:49

    Dear @Niddy,

    We are also referring to version 8.0, which is supported and working well. There could be some issues related to the latest PHP 8.3. On our server, we do not encounter these issues. In your specific case, it is necessary to check if the problem is related to the PHP version.

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 06:57

    Dear Fabricehty,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 21:52

    Dear Gbp,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 17:32

    Dear carlyliczyk,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 15:54

    Dear hafunerix,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 15:01

    Dear caribou,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 13:36

    Dear Gbp,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 12:56

    Dear Furqan Zafar,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 11:47

    Dear vera,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 09:26

    Dear KevMobiu,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 08:22

    Hello, Incanda,

    We hope this message finds you well. We are eagerly awaiting your response and look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 08:19

    Hello, khurram virk,

    I hope this message finds you well. Regarding the issue with the REST API, it appears that the problem may be associated with the use of Elementor as a page editor. We kindly ask you to verify this using the default theme.

    Concerning the issues related to cache, we advise against using multiple cache plugins simultaneously, as they can potentially conflict with each other.

    Additionally, we are currently unable to access your admin panel, which seems to be due to an IP block. Details are provided in the attached screenshot.

    Thank you for your attention to these matters. Please feel free to reach out if you require further assistance.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 08:15

    Dear Kuma,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 8, 2024 at 06:50

    Dear Russell Rahman,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 7, 2024 at 18:13

    Dear Asmit Kumar Sah,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 7, 2024 at 16:09

    Dear carlyliczyk,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 7, 2024 at 11:36

    Dear ConcreteSheep,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 6, 2024 at 13:32

    Dear Star_IQ,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 6, 2024 at 13:26

    Dear Star_IQ,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 6, 2024 at 12:45

    Dear Star_IQ,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 4,471 through 4,500 (of 6,617 total)
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