Please send us the links to the pages where we can see a this issue.

Best regards,
8Theme Team

Hello, Arius,

Hi, the system cannot find it because the word “balje” is not present in either the product name or description. Please add it there, and the search will work correctly.

Best regards,
8Theme Team

Hello, oli,

We have resolved this issue. Please check it again, and before doing so, do not forget to clear your browser cache.

Best regards,
8Theme Team

Hello,

Thank you for providing access promptly. You have resolved the issue by making changes to the file. Please check it, and note that these fixes will also be included in the next update of wp-content/plugins/et-core-plugin/packages/xstore-waitlist/templates/waitlist.php

Best regards,
8Theme Team

Hello, Algheed,

Thank you for providing access. We have made changes to the file
wp-content/themes/xstore/framework/features/language.php.

This should switch the admin panel back to English. Please check and confirm.

Best regards,
8Theme Team

Hello Quintus,

Thank you for your message.

We have noticed that you are currently using a pirated version of the theme.
Please remove all existing theme files and install a fresh copy from the official archive available on Envato (ThemeForest).

The version you are using may contain modified code added by unauthorized sources, which could include backdoors or cause unpredictable issues.

For your security and to ensure proper functionality, we strongly recommend deleting all existing files and reinstalling the official version from scratch.

Best regards,
The 8Theme Team

This approach may work, however, these are general style files, and disabling them could affect the appearance of the pages. The outcome depends on which elements are used on the pages.

Best regards,
8Theme Team

Hello, Marco,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Martin,

At the moment, it is not possible to disable the animation placeholders on specific pages. Please submit a request to add this functionality on the following board: https://www.8theme.com/roadmap/

Best regards,
The 8Theme Team

Hello, slp09,

We have noticed that you are using a pirated version of the theme.

Please remove all existing files and then install a fresh copy of the theme from the official archive available on Envato (Themeforest).

The version you currently have may contain modified code inserted by unauthorized sources, which could include backdoors or cause unpredictable issues.

For your security and to ensure proper functionality, we strongly recommend deleting everything and reinstalling the official version from scratch.

Best regards,
The 8Theme Team

Hello, Terpsauce,

Unfortunately, your request for switch modifications goes beyond the scope of our standard support and requires additional customization. Please contact the appropriate department using the following link: https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, Crashraider,

Unfortunately, it is not possible to assign images in this manner using XStore, and we are not aware of any plugin that provides such functionality, as it would conflict with the standard WooCommerce principles for creating and configuring variations. We also do not recommend implementing customizations for this purpose, as it would place a significant load on the CPU and database.

Best regards,
8Theme Team

Hello, mushthaque,

We have identified that the issue is caused by a high load on your CPU. We noticed that you are currently using theme version 9.5.4, while the latest available version is 9.6. During this time, we have implemented numerous improvements, including optimizations to reduce CPU usage.

We kindly ask you to update the theme to the latest version and check whether the issue persists. You can find more details about the changes at the following link:
https://xstore.8theme.com/update-history/

Best regards,
8Theme Team

Hello, 4Nodes,

Thank you for reaching out to us.

We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience you are experiencing after updating to PHP 8.4. At the moment, our theme is officially compatible with PHP 7.4–8.3, and we are currently working on ensuring full compatibility with newer PHP versions, including PHP 8.4 and above.

Please note that PHP 8.4 is still in the early stages of adoption, and some third-party plugins such as Elementor may not yet be fully optimized for it. We recommend using PHP 8.2 or 8.3 for the best performance and stability until an official update is released.

Our development team is actively testing and preparing an update to address these compatibility issues. Once the new version is available, it will be announced in the changelog and documentation.

Thank you for your patience and understanding. Should you have any further questions or require assistance, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team