We have resolved the issue with the import. Please check it.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 14, 2025 at 07:18
Hello, Shehzad Ghazi,
Thank you for providing access. We have applied a fix on your website. Please check it at your convenience.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 14, 2025 at 07:06
Hello, Tanweer,
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
October 13, 2025 at 15:51
Hello,
The issue is that you have changed the original attribute slugs to different ones, and they no longer match the attribute names. For example, you had an attribute Exoendo Edibles with the slug exoendo-edibles, but later changed the slug to exoendo-options, which disrupted the relationships. If you revert the slug back to exoendo-edibles, everything should work correctly. Please check your attributes for such discrepancies.
We have also provided a video in the private content that clearly demonstrates the essence of the problem.
Please contact administrator for this information.
Andrew Mitchell
Support staff
October 13, 2025 at 15:31
We have noticed that either on your side or ours, a cached version of the store page is being displayed. In the version we currently see, there is no option to select how many products to display. Please clear or temporarily disable the server cache and CDN (if applicable).
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
October 13, 2025 at 15:04
Hello, oli,
Thank you for your clarification. We have made some changes, please review them
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 13, 2025 at 09:58
Hello, Marketingmachine,
Hi, have you tried opening the page in different browsers? We currently do not see any issues with products disappearing. If possible, please send us a video demonstrating the problem.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
October 13, 2025 at 09:55
Thank you for your message.
It is possible that the issue may be related to the tawk.to plugin or the Fibo Search plugin. To identify the cause, please try temporarily deactivating each plugin one by one and check if the issue persists. This will help determine which plugin is responsible.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
October 13, 2025 at 09:52
Hello, Quintus,
Please follow the steps below:
1) Create a backup of your website. You can use the All-in-One WP Migration and Backup plugin for this purpose. Make sure to download the backup file to your local computer.
2) In the dashboard, deactivate the XStore theme.
3) In the Appearance → Themes section, activate a default WordPress theme.
4) In the Appearance → Themes section, delete the XStore theme.
5) In the Plugins section, deactivate and delete the related plugin.
6) Then, download the XStore archive from ThemeForest and install it via Appearance → Themes.
7) In the dashboard, activate the XStore theme using your Envato purchase code.
Best regards,
8Theme Team
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Andrew Mitchell
Support staff
October 13, 2025 at 09:41
Hello, Marco,
The data you provided is dynamic, and since it is saved in the Elementor settings, it should be translated by Elementor as well. Please find more details in the attached screenshots.
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
October 13, 2025 at 08:31
Hello, MaxFIN,
Thanks for using XStore.
We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:
You’ll get:
– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work
We’re confident this will help—hope you can make use of it shortly.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
October 13, 2025 at 08:28
Hello, jenius,
Thank you for providing access. We have identified that the cause of the delays is external requests to newest-note-data. Unfortunately, we were unable to determine which plugin is responsible for these requests, so we assume it may be a custom feature or something on the server side. Please find more details in the attached files.
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
October 13, 2025 at 08:06
Hello, Rok,
We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
October 13, 2025 at 08:04
Hello, Abhinandan,
Thank you for providing access. We noticed that you were using theme version 9.5.4, while the latest version is 9.6. Therefore, we have updated your theme to the latest version, which also includes fixes related to your issue.
Additionally, we have enabled the following options:
Customizer -> SEO -> “Noindex” tag for URL
Customizer -> SEO -> “Nofollow” tag for pagination URL
These changes should help reduce the number of unnecessary links.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
October 13, 2025 at 08:01
Hi slp09,
Thank you for your message.
We appreciate your prompt action in removing the plugins. Please note that we are not responsible for the rest of the plugins on your website, whether they are legitimate or not, as this is beyond the scope of our support. Please ensure that you have installed the official XStore theme and core plugin downloaded directly from your ThemeForest account and that the theme is activated using your valid purchase code.
Once this is confirmed, please try to import the demo again. If the issue still persists, kindly provide us with temporary WordPress admin access (via the private area) so that we can check the problem in detail and assist you further.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
October 13, 2025 at 07:56
Hello, Cristian,
Jetpack is not included with the theme (it is often installed automatically by some servers). You may safely deactivate it — this will not affect the theme’s functionality in any way.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
October 13, 2025 at 07:54
You’re most welcome! Wishing you a wonderful day ahead.
We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.
Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
October 13, 2025 at 07:50
Hello, Inkspot,
We would be glad to learn more details from you and your developers.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 10, 2025 at 16:03
Hello, Marlon,
Thank you for providing access. We have resolved the issue—please check it on your side. The problem was caused by an incorrect link used in the SEO plugin settings. You can find more details in the attached screenshots.
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
October 10, 2025 at 15:52
Dear Quintus,
We can confirm that you have purchased a valid license. Regarding the issue with the pirated archive installed on your site, we do not have specific information on how this occurred. However, in most cases, this happens when a developer or the site owner initially downloads and installs an unofficial archive from the internet before purchasing the official license.
Because a pirated archive was installed, there is a high probability that your site may contain backdoors, viruses, or other malicious code. This can cause various issues unrelated to the theme itself, and we cannot take responsibility for such problems.
Please first remove all existing files and clean your site thoroughly to ensure there are no viruses or infected files left. After that, download the official archive and license code directly from your Envato ThemeForest account and activate the theme using those files.
Please note that, according to Envato’s policy, one license can be used for one live website and one staging website only. If you have more than one live website, you will need a separate license for each.
We understand that you would like assistance in resolving this issue. Our recommendation is to completely reinstall the theme using the official files as described above. If you encounter any difficulties during this process, please let us know, and we will gladly guide you through the necessary steps.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
October 10, 2025 at 15:48
Unfortunately, this is not possible as it requires additional customization, which goes beyond the scope of our support. You can submit a customization request using the form on the following page: https://www.8theme.com/contact-us/
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 10, 2025 at 15:39
Hello, Recep,
Thank you for the video and the access details. We have made some changes; please review them. These updates will also be included in the next release.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 10, 2025 at 15:32
Thank you for the link. We have made some adjustments, and the loader now looks better. Please review the attached video.
Best regards,
The 8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
October 10, 2025 at 15:17
Hello, Marco,
Thank you for your cooperation. We look forward to hearing from you soon.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
October 10, 2025 at 15:15
Hello, Terpsauce,
We have made some changes. Please check them. The issue was related to the use of certain symbol combinations in product names, such as “] – “, “] – (“, ” – [ “, and “) – [“.
