Dear Marion,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, Awais Bhatti,

We kindly advise you to contact our Customization Department, where our team will be pleased to assist you further. You can access the department through the following link:

https://www.8theme.com/account/#etheme_customization_panel

Best regards,
The 8Theme Team

Hello, nirvana5,

I hope this message finds you well. I am writing to inquire whether you have cleared your cache and CDN (Content Delivery Network) recently.

It is important to note that if you are using both cache and CDN simultaneously, using an incognito browser may not serve as an accurate indicator. This is because the CDN retains a cached version of the website, and even in incognito mode, the site loads from the CDN, i.e., its cached version.

Additionally, we are encountering errors when attempting to connect to the FTP or admin panel. Details of these issues have been included in the attached files for your review.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Dear, PERFEKTA TECHNOLOGY,

We hope this message finds you well. We would like to inform you that you may utilize the following IPv4 addresses for private content as required.

Also, we would like to inform you that if your network settings include IP blocking or if you maintain whitelists and blacklists, this may affect the process of updating, downloading plugins, and installing demo data.

Please ensure that the following IP addresses are not blocked in your network settings:

– 136.243.62.35
– 176.9.106.102

Your attention to this matter will help ensure smooth and uninterrupted service.

Best Regards,

8Theme’s Team

Dear Alfi,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear Anime y Motto,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear CasperTextil,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, Marco,

We hope this message finds you well.

Please be informed that the following link:
https://getflywheel.com/wordpress-support/sftp-access-and-uploads/
currently provides access to a CSV file only, which does not contain any access credentials.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

We are currently experiencing difficulties connecting to the FTP server. Could you please verify the server’s status at your earliest convenience? Additionally, it would be helpful if you could attempt to connect to the FTP using FileZilla and confirm that the credentials provided are accurate.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, LVRB Love’s Rebel,

Thank you for providing us with the necessary access. We kindly request that you add the following URLs for Google redirects:

1. https://mywebsite.cl/my-account//google/oauth2callback
2. https://mywebsite.cl/cart//google/oauth2callback

Additionally, we would appreciate it if you could disable the “coming soon” mode during testing.

You can view the links for your website in the private content section.

Best regards,

8Theme’s Team

Hello, nirvana5,

I hope this message finds you well. We have noticed that older versions of JavaScript files are still being loaded on your system. Could you please confirm if you have cleared your cache and CDN after the recent updates? If not, we kindly request that you do so and check if the issue persists.

Additionally, it appears that the current credentials for the administrative panel are no longer valid. Could you please verify and update these credentials as necessary?

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Bas Kling,

We hope this message finds you well.

We have reviewed the access to https://xstore.8theme.com/ after blocking the IP addresses you specified, and confirm that the site is operational from our end.

Please could you use the DevTools and check the Network tab to see which resources might still be blocked, as everything appears to be functioning correctly despite the blocked IPs.

Additionally, could you verify which IP address https://xstore.8theme.com/ resolves to on your system?

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Noddy,

I hope this message finds you well. I would like to inform you that the category filter has been replaced with a standard category widget. Consequently, all categories are now displayed on all pages.

To remove the floating button on the mobile version, please follow these steps:
1. Navigate to the XStore builder.
2. Go to the Products Archive Builder.
3. Select the appropriate shop page template.
4. In the editor (navigator), locate the “Off-Canvas Sidebar/Filters” widget and remove it.

We have already made this adjustment for you.

Best regards,
8Theme’s Team

Dear zaid,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Vijith,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team