Hello, Quintus,

Thank you for your update! We’re glad to hear that the patches have been successfully applied and everything seems to be working now. Please continue testing over the next 24 hours, and let us know if you notice any further issues or need any assistance.

Best Regards,
8Theme’s Team

Hello, oli,

We have identified the root cause of the issue. It occurred again due to query rewriting in the database. The problem arose because one of the product attributes was named “brand.” When WooCommerce performs a database query, it first searches by attributes. Therefore, when filtering by brand, the filtering was applied to the attribute “brand” instead of the taxonomy “brand.”

After we renamed the attribute to “brand-attr,” everything started working correctly. Please check it on your side.

Best regards,
8Theme’s Team

Unfortunately, we can still see that the theme has not been properly activated. Please enter the activation code in the corresponding field to activate the theme.

Best regards,
8Theme Team

We have recently made updates to the file
wp-content/themes/xstore/framework/features/language.php

These changes have disabled the Spanish language option in the Customizer.

Best regards,
The 8Theme Team

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello, Tanweer,

Thank you for providing access. We have noticed that you are currently using theme version 9.5.4, while the latest available version is 9.6. Please update the theme or grant us permission to do it for you.

Best regards,
8Theme Team

Hello,

Please review the private content.

Best regards,
The 8Theme Team

Unfortunately, siteground uses two-factor authentication, and a verification code will be sent via SMS.

Best regards,
8Theme Team

Hello, Shehzad,

This issue was caused by an AJAX compatibility problem with the new version of WordPress. We have already released a special patch #968401 that resolves it. The fix will also be included in the next theme update.

Best regards,
8Theme Team

Hello, Loekie

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Martin,

We have modified the style loading order to ensure that the animation starts faster and have also disabled the delay before the animation restarts. However, you are correct that the animation will not begin until all the necessary resources are fully loaded. Therefore, the server response speed plays an important role in this process.

Additionally, we can suggest using the global Site Preloader. To enable it, please go to the Customizer → General / Layout → Site Preloader section.

Best regards,
8Theme Team

Hello, oli,

We have made some updates. Please review them at your convenience.

Best regards,
The 8Theme Team

Hello, Terpsauce,

You will still need to align the slugs and attribute names to a common standard

Best regards,
8Theme Team

Hello, slp09,

We have resolved the issue with the import. Please check it.

Best regards,
The 8Theme Team

Hello, Tanweer,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team