Forum Replies Created

Viewing 30 posts - 3,181 through 3,210 (of 6,619 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 15:47

    Dear creativesite,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 14:44

    Dear sethr,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 14:44

    Dear sethr,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 13:19

    Dear hamza,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 13:13

    Dear Juergen,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 12:59

    Dear regencycigaremporium,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 12:29

    Dear AJ,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 12:25

    Hello, Tommy,

    We regret to inform you that we are unable to grant access to our builds on Bitbucket. However, we kindly request that you submit your code to us via Trello. The link for submission will be provided in the private content section of this reply.

    Thank you for your understanding and cooperation.

    Best Regards,

    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 12:02

    Hello, Clara A,

    We hope this message finds you well. We would like to inform you about the minimum server requirements necessary for the XStore theme and Elementor.

    For detailed information regarding the XStore theme requirements, please visit the following link:
    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Additionally, you can check these requirements directly in WordPress under the Dashboard -> XStore -> System Status.

    For the minimum requirements of Elementor, please refer to this link:
    https://elementor.com/help/requirements/

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 11:49

    Hello, Praveen senthil,

    We are pleased to inform you that we have resolved the issue you reported. Please check to confirm that everything is functioning as expected. We kindly remind you to clear your browser’s cache before verifying to ensure that you are viewing the most recent changes.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 10:10

    Hello, carliczyk,

    Thank you for bringing this matter to our attention.

    We would like to inform you that the swatches currently displayed on the single product pages are not our custom swatches but are generated by the “Variation Swatches for WooCommerce” plugin. This plugin overrides our settings and does not apply any configurations we have set for our swatches.

    To address this issue, you have two options:
    1. Enable the “Single Variation Image Preview” option within the plugin settings.
    2. Switch to our custom swatches by configuring them appropriately. For guidance on how to do this, please refer to the following tutorial: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

    For your convenience, we have attached detailed files that should assist you in making these adjustments.

    Best Regards,

    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 09:49

    Hello, Nayyars Locks,

    I hope this message finds you well.

    We are writing to express our gratitude for providing us with the necessary access credentials. However, we are currently experiencing difficulties connecting to the FTP server. Each attempt results in the following error: “Connection timed out after 20 seconds of inactivity Error: Could not connect to server.”

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 08:49

    Dear regencycigaremporium,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 9, 2024 at 03:15

    Dear Verno,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 22:14

    Dear carliczyk,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 16:03

    Dear sethr,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 15:27

    Dear creativesite,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 14:53

    Dear sethr,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 14:06

    Hello, Tom,

    We hope this message finds you well. We are pleased to inform you that we have implemented certain fixes and would kindly ask you to verify their effectiveness at your earliest convenience. Please ensure to clear your browser cache before conducting the verification to see the changes accurately.

    These fixes will also be included in the upcoming update.

    Thank you for your attention and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:49

    Dear Goostaf,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:31

    We are writing to inquire whether your server meets the minimum requirements for our theme and Elementor.
    Additionally, if you are utilizing Elementor, we recommend disabling the header builder in the customizer and instead using the Elementor-based header builder.

    Please note that using both builders simultaneously can significantly burden the server.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:14

    Hello, Monique,

    We hope this message finds you well. In light of our ongoing collaboration, we kindly request that you provide us with the FTP access.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:12

    Hello, carliczyk,

    I hope this message finds you well. We would like to inquire whether the issue with the attributes has been resolved following the recent template update.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:09

    Hello, Mirko,

    We would like to express our gratitude for providing us with the necessary access. We have implemented some changes and kindly request that you review them. Please ensure to clear your browser’s cache before doing so. Additionally, please note that the loading of the editor might take some time.

    These fixes will also be included in the upcoming update.

    Best Regards,

    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:06

    Dear luc,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:00

    Hello, scorpio_x73,

    We sincerely appreciate the access you have provided. We will ensure to keep you informed of any updates as they occur.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 12:58

    Hello, Ankit Khandelwal,

    We regret to inform you that the purchase code you are attempting to enter is already associated with another account. Unfortunately, we are unable to provide the details of that account for security reasons.

    To link this purchase code to your current account, please log into the account to which the code is currently linked. You can then detach it from that account via the administrative panel. Once this is done, you will be able to use the code with your current account.

    Alternatively, you may consider using two separate accounts with different purchase codes.

    Please note that we are unable to perform these actions on your behalf.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 12:54

    Dear masterpiece,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 12:52

    Hello, Clara A,

    I hope this message finds you well. We are currently experiencing difficulty accessing your website, as we consistently encounter a “503 Service Unavailable” error. Could you please address this issue at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 12:41

    Hello, GreenLion,

    We regret to inform you that the use of xstore brands and plugins such as WooCommerce product filters is not possible on our platform. However, we do offer a variety of filters, including both standard and AJAX-based sorting/filtering options, which may meet your needs.

    Regarding the specific search functionality you mentioned, we currently do not support this feature. We invite you to submit a request for its implementation at our task board here:
    https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard/

    Additionally, for any custom requirements, you are welcome to contact our customization department through the following link:
    https://www.8theme.com/account/#etheme_customization_panel

    We appreciate your understanding and are here to assist with any further inquiries you might have.

    Best Regards,
    The 8Theme Team

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    Viewing 3,210 results - 3,181 through 3,210 (of 6,619 total)
Viewing 30 posts - 3,181 through 3,210 (of 6,619 total)
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