Return to previous page

XSTORE theme and it's options - by Noexis

This topic has 55 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Noexis

Participant

September 9, 2019 at 14:27

1. it’s again the time that XSTORE is asking for update! last time we had a bunch of changes after we’d updated it! this needs improovment! and we’re afraid now to make the update.

2. i cannot translate this strings! not even with loco translate WHY IS THAT? how can we do this?
http://hosting.noexislab.ch/testshop/wp-content/uploads/2019/09/Screenshot-2019-09-09-at-3.24.43-PM.png

#221061 Copied

Olga Barlow

Support staff

September 9, 2019 at 18:19

Hello,

1) If you use version 6.0 of our theme and core plugin 1.3 you should not face problems after XStore update to 6.0.1 and core plugin to 1.3.1 because it’s a minor update.

2) Go to Users > Your profile and make sure that the language of your user is the same as the main site language. If you use English there you may face untranslated text.

Regards

#221080 Copied

Noexis

Participant

September 10, 2019 at 07:55

yes but our clients do not have users to choose their language, this site is not only for users! but also for the clients where they see this in english!
is there any default language for all the website?

thank you

#221091 Copied

Olga Barlow

Support staff

September 10, 2019 at 09:56

Hello,

Seems I did not explain to you very well. WordPress allows choosing the default language in Settings > General, that language is the main backend and frontend language for all the users.
But WordPress also allows the user to change the language for his profile only in Users > Your profile http://prntscr.com/p45jhx Then only for his profile will be enabled the different language, this option won’t affect the site language for all the other users.

So, 1) Check the main site language in Settings > General and choose Deutsch 2) also check your profile language in Users > Your profile > and choose Deutsch.

Regards

#221095 Copied

Noexis

Participant

September 10, 2019 at 12:16

hello;

1. already did that, and the search popup wont translate the labels, even that the language was deutsch the popup still shows the labels in english.

2.could you please also help me on a question, we’re already in the end of the product so please consider it that we wont bother you this much anymore.
in a custom post type:

https://hosting.noexislab.ch/testshop/unsere-rezepte/

the search put on the top of custom post type categories, is not searching at all, it seems that it searches only on posts, and not custom post types.
tried different plugins as well, but no result, cannot search specifically only rezepte.
could you please explain it to us what shall we do?

thank you very much

#221109 Copied

Olga Barlow

Support staff

September 11, 2019 at 10:22

Hello,

1) No, you did not. I checked the settings and language was English http://prntscr.com/p4lwpp Once I changed the language everything is ok https://gyazo.com/0726069b0ac75c02ca4282fbed6de7b6

2) By default the default WordPress widget searches by posts and pages. If you want to include custom post types to the search result you can do this using third-party plugin or the additional customization of the default search widget.

If you use the third-party plugin enable the default WP theme and make sure that it works with the default theme and your custom post type. If it does not work with the default theme contact plugin author. Maybe you just missed some option. Let me know if that plugin does not work with our theme only and works fine with the default theme.

Regards

#221170 Copied

Noexis

Participant

September 23, 2019 at 09:34

hi

we have moveed our website online:
https://esge-zauberstab.de/

*the web it stops working and does not reaload, sometimes is saying 500 error.
*when editing a single page/post, there are problems, no wp bakery and some weird texts on the bottom of the page

this is quite urgent, could you please let us know what should we do in order to have our web back normal again?

*on the same server the test version: https://hosting.noexislab.ch/testshop/ website works just fine, but after puting it online even no link is linking where it should.

https://esge-zauberstab.de/

thank you very much

Please contact administrator
for this information.

#221873 Copied

Olga Barlow

Support staff

September 23, 2019 at 11:50

Hello,

1) I have checked your site and don’t see any 500 error on the front end. If you face it from time to time I would recommend you to check the server error logs to find out what error causes this issue.
2) Any problem with post https://gyazo.com/e9b5a4566382eb9ed89c7cc3c3e7ca19 or page editing https://gyazo.com/0685895088415f4c67911cdae60c11e8
So, have you sorted out?

Regards

#221885 Copied

Noexis

Participant

September 23, 2019 at 13:27

we think it was memory limit on the new account on the server, sorry to interrupt.

thank you very much

#221892 Copied

Noexis

Participant

September 23, 2019 at 15:59

hi again

we need a bit support here for the theme options.
we are making a page for products, static with no shop elements only with it’s infos.
when trying to put related products carousel on the bottom of its info, the settings are not being saved.
even cannot change from 2 columns to 3

check here:
https://esge-zauberstab.de/produkte/esge-zauberstab/

also, only 2-3 of the first products show with image, and not the other ones (even that the products have their product image).

tried post carousel, carousel products, carousel cat products, but non of them are working properly, after saving changes the settings return to it’s first options.

simple
we need related (from specific categories) products to show on the page
3 columns
carousel
this is not letting us do that, so could you please let us know what is going wrong here?

thank you very much

Please contact administrator
for this information.

#221895 Copied

Olga Barlow

Support staff

September 23, 2019 at 17:34

Hello,

I don’t see the problem with the number of products in the mentioned slider is saved changes of the element https://gyazo.com/11e400ea0f19110afca2a2da459787a3 Could you provide us with video of your issue?

Regards

#221902 Copied

Noexis

Participant

September 25, 2019 at 00:11

Hello XStore Theme support.

we just put our website online, and in the last phase we’re dealing with a problem that truly we cannot find solution or even know how to edit and fix it, we had to put our website back to testing server again!

– we need tu put a new custom post type for our website, but it’s categories are all related to Testimonials categories.
– how is possible to remove or disable the Testimonials post type for the website?
– why all the custom post types categories are being related only with Testimonials category?
– we need custom search field to filter the ‘Rezepte’ post type, but it is not searching the custom post type called ‘Rezepte’, the search works when disabling the theme, this means that the problem is with the theme and not with the search.

here is the link that needs to filter all the posts from ‘Rezepte’
https://hosting.noexislab.ch/testshop/unsere-rezepte/
but all the rezepte categories are linked only with Testimonials that is reflected even in the url:
https://hosting.noexislab.ch/testshop/testimonial-category/suppen-vorspeisen/

please check screenshots
https://hosting.noexislab.ch/testshop/wp-content/uploads/2019/09/Screenshot-2019-09-25-at-1.00.47-AM.png
https://hosting.noexislab.ch/testshop/wp-content/uploads/2019/09/Screenshot-2019-09-25-at-1.01.01-AM.png

there’s no difference between Testimonails and Rezepte categories! and is very hard to find where did u register the Testimonials even just to rename it and make a solution.

PLEASE consider this email as a last phase cuz we’re waiting to go live.
thank you very much

Please contact administrator
for this information.

#221976 Copied

Noexis

Participant

September 26, 2019 at 15:26

and why no-one is responding to our questions?

#222099 Copied

Olga Barlow

Support staff

September 27, 2019 at 14:47

Hello,

Sorry for the delay in answering. We have a lot of requests during the last few days.
1) I think you need to contact plugin author for details information because read the item 3) below. We are able to help you with built-in feature and third-party plugins that you use on your site are outside the theme support.
2)To disable Testimonials go to Theme Options > General > http://prntscr.com/pbrlye
3) Sorry but should not you to create the custom taxonomy for your custom post type and choose it in custom post type settings http://prntscr.com/pbrqys ?
4) Why don’t you post the receipt before searching it http://prntscr.com/pbrv6a ? I don’t see any problem with the search if published your custom post type https://gyazo.com/2588be5b31c68b24204f7d3afcf1e73d

We would be grateful if the next questions will be related to our theme option and not to your customization because we are not the hired developers. We have a lot of clients who need help with our theme settings and they are waiting for our help. Hope for your understanding.

Regards

#222155 Copied

Olga Barlow

Support staff

September 27, 2019 at 14:50

P.S. Create new topic for the next questions related to our theme. A too-long conversation with different questions distracts a little bit. It would better to split questions.

Regards

#222157 Copied
1 2 3

Viewing 55 results - 41 through 55 (of 55 total)