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Whitelables issue coming up please check

This topic has 50 replies, 4 voices, and was last updated 5 hours, 4 minutes ago ago by Rose Tyler

Aulakh, Sam

Participant

April 20, 2024 at 17:00

Shows Edit With XStore Email Builder

change it to “Edit With GStore Email Builder”

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#392319 Copied

Aulakh, Sam

Participant

April 21, 2024 at 16:49

why is the amp showing ithouhgt you disable it how to off it ?

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#392421 Copied
Jack Richardson

Support staff

April 22, 2024 at 09:27
Hello @Aulakh, Sam

We understand your concern about ‘Edit With GStore Email Builder’. Rest assured, we’re already working on fixing this issue, and you can expect it to be resolved in the next theme update.

Regarding the AMP display, we apologize for the inconvenience. If you prefer to disable the XStore AMP plugin for all customers, you can achieve this by adding the following custom CSS in the White Label Branding plugin under Advanced settings (https://prnt.sc/bn4U-eFAxRGT):
```
.xstore-panel-grid-item[data-slug=xstore-amp] {
    display: none;
}
```
This CSS code will effectively hide the XStore AMP plugin for all users.

Kind regards, Jack Richardson
#392489 Copied
Aulakh, Sam

Participant

April 24, 2024 at 19:15

I applied that does not work along with new issue of display. check and current it for me see the pic please thanks

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#392870 Copied
Jack Richardson

Support staff

April 25, 2024 at 15:13
Dear @Aulakh, Sam,

I hope this message finds you well. I am writing to inform you that as a user of our White Label Branding plugin, there is a specific setting available for concealing the XStore Builders page. We have successfully activated this feature on your website. You can view the setting here: (https://prnt.sc/UHcL-WIXIgLe).

Additionally, to hide the AMP Navigation item, we have implemented the following custom CSS in the Advanced tab of the White Label Branding plugin:
```
.etheme-page-nav ul li:has(.et-panel-nav-amp-xstore) {
    display: none;
}
```
You can review this adjustment here: (https://prnt.sc/r1B75hy52Ci2).

Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team
#392989 Copied
Aulakh, Sam

Participant

May 10, 2024 at 00:00

HOw to disable

xstore live paste
find widgets xstore to either gstore (as it redirects to store)

or

disable it completely

GLOBALLY

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support staff only.

#394578 Copied

Aulakh, Sam

Participant

May 10, 2024 at 03:29

change this to gstore as in each product it shows xstore

Choose the preferred AI model for enhanced customization and functionality within the XStore theme.

Choose the preferred AI model for enhanced customization and functionality within the GStore theme.

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#394579 Copied

Jack Richardson

Support staff

May 10, 2024 at 07:36

Dear @Aulakh, Sam

We hope this message finds you well.

We acknowledge your concerns regarding the disabling of the ‘XStore live paste’ feature. Please be assured that our team is actively working on addressing this issue. We anticipate incorporating a resolution in the forthcoming theme update. Alternatively, if you provide us with the correct FTP and wp-admin access, we can expedite the process by directly implementing a fix on your website.

Furthermore, we are considering an enhancement that would allow the activation or deactivation of XStudio from the theme options, which would simultaneously control the XStore live paste functionality. If you choose to disable XStudio, the XStore live paste will also be deactivated accordingly. We would appreciate your feedback on whether this proposed solution meets your needs.

Regarding the text on single products that display the XStore label, we plan to include a fix in the next update. However, we can also address this issue promptly if you provide the necessary access as mentioned earlier.

We value your cooperation and look forward to your confirmation on how you wish to proceed. Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

#394594 Copied

Aulakh, Sam

Participant

May 10, 2024 at 22:19

i have already given you access multiple times and I never changed incase it doesn’t work send me step to update in FTP in where to update what thanks

#394694 Copied

Rose Tyler

Support staff

May 13, 2024 at 07:19

Hello,

We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

Please assist us by providing the necessary working access details as requested.

Thank you for your cooperation.

Kind Regards,
8theme team

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Tagged: check, solutions, templates, website troubleshooting, whitelabels issue, woocommerce, wordpress
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