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Whitelables issue coming up please check

This topic has 49 replies, 4 voices, and was last updated 1 days, 15 hours ago ago by Aulakh, Sam

Rose Tyler

Support staff

March 17, 2024 at 08:02

Hello,

We appreciate you reaching out to us.

Please be informed that you can deactivate the XStore studio by navigating to Theme Options, and then selecting General.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

March 17, 2024 at 14:00

I dont want to disable

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Rose Tyler

Support staff

March 17, 2024 at 14:43

Hello,

We hope this message finds you well.

We would like to inform you that there is no immediate need to disable the feature in question while the website is still under development. It can remain active for the time being. However, once the site development is complete and you are ready to transfer the website to another party, the feature will no longer be necessary and can be turned off at that point.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

March 17, 2024 at 14:46

Ok noted

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Rose Tyler

Support staff

March 17, 2024 at 15:33

Hello,

Thank you for understanding.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

March 21, 2024 at 00:47

Please check amp shows when i am not using it and disabled it form showing ?

Files is visible for topic creator and
support staff only.

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Aulakh, Sam

Participant

March 21, 2024 at 00:48

also there 1 showing next to GStore in main menu at backend is there a new update etc if so please check update it for me thanks

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Rose Tyler

Support staff

March 21, 2024 at 08:50

Hello,

Do you want to remove XStore AMP plugin from the Plugins installer?

This https://prnt.sc/22CHVQ3iTg8L can be disregarded, as you are currently utilizing the most recent version of the theme.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

March 21, 2024 at 13:35

But what exactly is number 1 for ? and yes its the latest I feel

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Rose Tyler

Support staff

March 21, 2024 at 14:25

Hello,

We would like to bring to your attention the following matter regarding item number 1, as illustrated in the provided screenshot: https://prnt.sc/B13wttGKSI39

Should you require any further information or assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

April 12, 2024 at 20:38

Please check help me change the name to GStore

Please contact administrator
for this information.

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Rose Tyler

Support staff

April 13, 2024 at 10:06

Hello,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

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Aulakh, Sam

Participant

April 13, 2024 at 13:26

login into website using credentials and use file manager to make changes or let me know what to change and where I will do it on your behalf much easier thanks

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Aulakh, Sam

Participant

April 13, 2024 at 22:01

How to disable this 8theme option in text editor or how can you change it to GStore

Files is visible for topic creator and
support staff only.

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Aulakh, Sam

Participant

April 14, 2024 at 19:22

Check and let me know

Please contact administrator
for this information.

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Jack Richardson

Support staff

April 15, 2024 at 08:56

Hello @Aulakh, Sam

Thank you for bringing this issue to our attention. I’m delighted to inform you that we’ve successfully implemented a fix, and the necessary changes have been integrated into the following files:

xstore/framework/sidebars.php
xstore/framework/admin.php
xstore/framework/assets/js/mce.js
xstore/framework/assets/admin-css/etheme_admin_backend-styles.css
Rest assured, these updates will ensure smoother functionality moving forward.

Now, regarding customizing the prefix for your sidebars to reflect your brand identity instead of using the default ‘8theme’ prefix, please follow these steps:

Begin by removing the existing sidebar areas.
Next, recreate them with your preferred prefix.
It’s essential to note that sidebar names are set upon their initial creation and cannot be altered afterward. Thus, recreating the sidebars is necessary to implement the new prefix effectively.

All fixes will be included in next theme update !

Should you require further assistance or have any additional questions, please don’t hesitate to reach out. We’re committed to ensuring a seamless experience for you.

Best regards, Jack Richardson

Please contact administrator
for this information.

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Aulakh, Sam

Participant

April 15, 2024 at 21:32

CAN YOU DO THAT side bar thing u are mentioning ?

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Jack Richardson

Support staff

April 16, 2024 at 15:14

Dear Sam Aulakh,

I hope this message finds you well.

I am writing to inquire about the recent changes made to the sidebars on your website. It appears that the old sidebars may have been removed and new ones created in their place. I would like to confirm if this was already done, following the three-step process we previously discussed.

For your reference, here is an example of the changes observed: https://prnt.sc/tqyz0xobBBVN

Please let us know if this aligns with your recent updates or if you require any further assistance.

Best regards, Jack Richardson

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Aulakh, Sam

Participant

April 16, 2024 at 19:44

Its cool for now thanks for askign

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Luca Rossi

Support staff

April 17, 2024 at 05:43

If you need anything else, please let us know.

Best regards,
The 8Theme Team.

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Tagged: check, solutions, templates, website troubleshooting, whitelabels issue, woocommerce, wordpress
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