Header Builder – Top Header ( Contacts Section) – Links is not saved

This topic has 9 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: ankit
    ankit
    Participant
    December 29, 2021 at 11:29

    Hello Team,

    I am trying to do update the Contacts in the Header Builder -> Top Header.

    When I add the Links inside the section, it is not saving inside the database and it is not reflecting at the front end. Please do something about it I am also attaching a screenshot.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2021 at 11:34

    Hello,

    Remove all the contact items, save changes and reload page. After that add the items with links again, save changes and check the frontend.

    Regards

    Avatar: ankit
    ankit
    Participant
    December 29, 2021 at 11:41

    Hello,

    I have tried it but It is not affecting at all in the theme.

    Avatar: ankit
    ankit
    Participant
    December 29, 2021 at 11:50

    Hello,

    It is not working with the Email and Phone

    mailto:someone@example.com
    tel:009712235496489

    this links is not working

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2021 at 13:20

    Hello,

    I checked your site and see that links are there https://prnt.sc/253of86

    Regards

    Avatar: ankit
    ankit
    Participant
    December 29, 2021 at 13:49

    Yes It is there but when I click on that it is not redirected to the email when I place the mailto:hello@example.com

    I hope you understand.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2021 at 15:06

    Hello,

    If you click the mail link it opens the mail
    https://recordit.co/tCyBefAeri
    So, could you, please, what exactly is wrong for you?
    Maybe provide screenshot or video of the issue for better understanding.

    Regards

    Avatar: ankit
    ankit
    Participant
    December 29, 2021 at 15:16

    Have a look.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2021 at 15:31

    Hello,

    Mailto Links open default mail program, create new message with the TO field already filled out https://css-tricks.com/snippets/html/mailto-links/
    Do you have a default mail extension installed on your PC? How does the link from this page that you added in the page content work for you https://toddle.ae/new/contact-us/ ?

    Regards

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