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Couldn't update Xstore core plugin - by JS

This topic has 7 replies, 4 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: JS
    JS
    Participant
    September 6, 2020 at 18:34

    Hi, when i update my xstore core, i got this error message: https://ibb.co/PZY2VJz

    Not sure what is the reason.

    Please, contact administrator
    for this information.
    #250680 Copied Theme version: .7.0.0 WooCommerce version: 4.4.1
    6 Answers
    Avatar: John Holden
    John Holden
    Support staff
    September 7, 2020 at 05:18

    Hi,

    You can try update via FTP

    Regards,
    Hung PD

    #250690 Copied
    Avatar: JS
    JS
    Participant
    September 7, 2020 at 09:44

    Can you help me to update coz i don’t really know how to do so. Thanks

    #250701 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2020 at 17:57

    Hello,

    Follow this article – https://xstore.helpscoutdocs.com/article/37-plugins-update or contact your hosting provider and ask to fix the problem with permissions, which is shown on your first screenshot.

    Regards

    #250725 Copied
    Avatar: JS
    JS
    Participant
    December 19, 2020 at 18:06

    Hi, i have tried ftp method and contacting server. Both ways I couldn’t update the plugin, can you try to do it.

    Please contact administrator
    for this information.
    #264977 Copied
    Avatar: JS
    JS
    Participant
    December 21, 2020 at 03:05

    Hi, is there any update on this ya?

    #265067 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 21, 2020 at 12:39

    Hello,

    Could you, please, provide us with WP Dashboard access to your site?

    Regards

    #265148 Copied
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