Featured products not showing ribbon on those products set as featured

This topic has 8 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: xthemeuser
    xthemeuser
    Participant
    December 18, 2021 at 12:32

    Hey,
    Just set products as featured in Woo commerce but not showing a ribbon on the products page as featured.
    Just plain.
    Please help.
    thanks.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2021 at 13:14

    Hello,

    Provide URL of page where Featured products should be shown and temporary wp-admin access.

    Regards

    Avatar: xthemeuser
    xthemeuser
    Participant
    December 18, 2021 at 14:09

    homepage

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2021 at 14:28

    1/ Update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
    2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If you are using child theme, make sure that your custom changes in files are not the reason for the issue.
    3/ If this doesn’t help, provide FTP access, so we can check the problem more deeply.

    Regards

    Avatar: xthemeuser
    xthemeuser
    Participant
    December 18, 2021 at 19:22

    just did that still cant work. I provided the credentials kindly have a look at it.
    Thanks.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2021 at 09:01

    Hello,

    I can see Featured products on your Home page – https://prnt.sc/23o7jzm Please clear cache and check one more time. Is it solved?

    Regards

    Avatar: xthemeuser
    xthemeuser
    Participant
    December 20, 2021 at 08:00

    Hello, not solved. I don’t mean showing featured products as a text but i would like to see the products with a a featured ribbon please. look at the screenshot of what I mean.
    https://prnt.sc/23olfkp
    would like to see that when I set my products as featured.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2021 at 18:33

    Hello,

    We don’t have option to set the featured label for the products. Look for third-party plugins for the custom labels for the products.

    Regards

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