Some page is not rendered size correctly

This topic has 8 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: eausiris
    eausiris
    Participant
    March 14, 2023 at 03:30

    Open in desktop, some page rendered as tablet (bakesome.today/shop)
    Open in mobile web browser some page is not responsive (bakesome.today)

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 14, 2023 at 08:36

    Hello @eausiris,

    We have just reviewed your website pages and they appear to be functioning correctly. Please try clearing your cache and check again. If the issue persists, please provide screenshots of the issue along with the page URL and a more detailed description of the issue.

    You may upload the screenshots to https://postimages.org/ and paste the links here.

    Additionally, please provide your website’s WordPress Admin URL and credentials in the private content area of this topic so that we can further investigate the issue on your site and provide assistance.

    Best Regards,
    8Theme’s Team

    Avatar: eausiris
    eausiris
    Participant
    March 14, 2023 at 08:54

    on Chrome - Samsung Galaxy S23 Ultra

    Avatar: eausiris
    eausiris
    Participant
    March 14, 2023 at 08:55

    Avatar: eausiris
    eausiris
    Participant
    March 14, 2023 at 08:56
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 14, 2023 at 10:03

    Hello @eausiris,

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    Additionally, we suggest that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

    Additionally, please provide your website’s WordPress Admin URL and credentials in the private content area of this topic so that we can further investigate the issue on your site and provide assistance.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

    Best Regards,
    8Theme’s Team

    Avatar: eausiris
    eausiris
    Participant
    March 14, 2023 at 11:00

    ok

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2023 at 11:41

    Hello, Eausiris

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.

    Kind Regards,
    8theme team

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