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Text block in VC automatically double spacing

This topic has 30 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

Eva Kemp

Support staff

October 26, 2015 at 20:25

Hello,

I’ve added the code in test page http://hummingbord.com/17305-2/ .
As you can see odd space wasn’t added.

Unfortunately we can’t replicate the issue you described.

Regards,
Eva Kemp.

#96155 Copied

coachjv1

Participant

October 26, 2015 at 21:13

You’re kidding right?!

I have also successfully added that video to other pages without any problems.

Why are you looking at the video as the source of the problem?

There is nothing wrong with the video.

The problem happens on the page with all the content on it. The home page, this page:
http://hummingbord.com/hummingbord-home-page/

It also happened on the original home page:
http://hummingbord.com/

It only happens on those, those are the ones with all the content on them…

Can we please please please please please please do a zoom or skype call????????????

I will show you exactly what it does!

#96167 Copied WooCommerce version: 2.4.7

coachjv1

Participant

October 26, 2015 at 21:19

Dont try to replicate on another page. Do what I am asking you to do, try adding it where it is supposed to be added. Where it belongs. Which is on this page:
http://hummingbord.com/hummingbord-home-page/

I wrote to you exactly where it needs to be. Why would you try anywhere else?

If you try to add it where I mentioned, you will see the issue I keep having. Not to mention that you have already seen this on the other page when I first brought this up.

Something is going on there. I dont know what it is, but it has nothing to do with the video, as I mentioned Ive tried multiple videos, not just that one. And videos hosted on other places not just wistia.

How do you explain disappearing content?

Again can we please please please please please please do a zoom or skype call????????????

Why cant you just get on with me, at the same time so you can see exactly what the problem is?

#96168 Copied Theme version: woopress 2.5 WooCommerce version: 2.4.7

coachjv1

Participant

October 26, 2015 at 21:24

Are we just going to continue this back and forth without actually addressing the issue?

Lets get on a zoom call or skype call so we can do screen share. I will share my screen with you and show you step by step how adding this destroys the spacing and makes this magically disappear.

#96169 Copied Theme version: woopress 2.5 WooCommerce version: 2.4.7

coachjv1

Participant

October 26, 2015 at 21:26

I can get on with you right now if you want.

Or honestly at anytime you want, because I need this fixed!

At this point I’ll stay up till the middle of the night if I need to.

#96170 Copied Theme version: woopress 2.5 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 27, 2015 at 09:43

Hello,

Please take our apologies, but the problem isn’t related to our theme, but to compatibility of your code and Visual Composer. We’d recommend you to use their element https://gyazo.com/489caf2afe286bf77d8654fe0c6793d2 (Youtube or Vimeo video).

Thank you for understanding.

Regards,
Eva Kemp.

#96233 Copied

coachjv1

Participant

October 27, 2015 at 15:24

That doesnt allow me to add wistia videos. Only youtube or vimeo. This is restricting, because I dont have vimeo, and youtube puts ads on my video, which is just crazy because for my site to have ads to a competitor show up on my page.

How can I add a wistia video in there?

Why can I add my wistia videos everywhere else, even that same video, and it not have a problem? It only happens there.

This again is not a solution, just another suggestion for me to try…

#96322 Copied Theme version: woopress 2.5 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 27, 2015 at 20:12

Hello,

Why can I add my wistia videos everywhere else, even that same video, and it not have a problem?

Did you add the code on your other site using Visual Composer plugin?

We’re very sorry, but you have to use VC elements to add video.

Thank you.
Regards,
Eva Kemp.

#96377 Copied

coachjv1

Participant

November 18, 2015 at 16:52

Hey,

By the way, the menu on mobile stopped working again as well!!!

The button you press to show the menu on mobile is simply there for decoration now!!!

#100157 Copied

Eva Kemp

Support staff

November 18, 2015 at 19:30

Hello,

Please don’t duplicate your queries.
We’re investigating the issue and we’ll reply to you in the original topic.

Thank you.

Regards,
Eva Kemp.

#100209 Copied
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