Some brands dont show in widget filter - by Mladen

This topic has 7 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

  • Avatar: Mladen
    Mladen
    Participant
    May 28, 2020 at 11:19

    Hello,

    I have issue that some brands, even that they are not empty, are not listed in widget filter.

    My website is this :https://donnaforte.bg/
    Brand that are not showing: Jolidon, Jadea

    I found similar topic for this problem, and you said it was fixed, but no explanation how.

    https://www.8theme.com/topic/not-getting-new-items-brands-in-the-list-sort-by-brands/

    I tried Woocomerce buidl in tools for regenerating database, re-couting transients etc, but none of this fixed the issue.

    Do you need access to website, or you can tell me how to fix this?

    P.S.: For testing purposes, in this category :

    https://donnaforte.bg/product-category/damski-banski/

    must have Jolidon brand listed, there is 10 products in it, but not showing.

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2020 at 11:23

    Hello,

    Update the theme and Core plugin to latest versions – https://xstore.helpscoutdocs.com/article/63-theme-update If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Mladen
    Mladen
    Participant
    May 28, 2020 at 14:58

    Update on plugin and xcore is done. Issue still persist. Please help.

    Please contact administrator
    for this information.
    Avatar: Mladen
    Mladen
    Participant
    May 29, 2020 at 09:13

    Here it is.
    Just please tell me if you manage to fix it what you do and change, and if there will be changes to core files, what will happened if i update and so on…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 29, 2020 at 09:27

    Hello,

    This issue is related to the cache of the widgets that WooCommerce plugin added in the last updates. It caches filter widgets and clear the cache after some period hardcoded in WooCommerce plugin files.
    We have added the following code to child theme functions.php to disable cache

    add_filter( 'woocommerce_layered_nav_count_maybe_cache', function(){
        return false;
    } );

    Check brands now.

    Regards

    Avatar: Mladen
    Mladen
    Participant
    May 29, 2020 at 11:52

    Perfect, it works!
    Great support, i supposed it is something like this, but dont have enough knowledge to fix it myself.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2020 at 12:13

    Would you mind to rate our product:
    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

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