Currencies randomly changing on homepage

This topic has 4 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: AshleyW
    AshleyW
    Participant
    November 21, 2021 at 10:30

    Hi, The last few days the currency displaying on my homepage keeps randomly changing. Sometimes it displays USD$, sometimes Euros. It always used to display UK£ as it should do, so I do not know what has changed.

    It is also the same on mobile. Category pages and product pages display normal UK£ as they should do.

    I do not have any currency converter plugins which could make this happen.

    I am happy for other currencies to display to site visitors from Europe and USA, but as I am testing from the UK so should display in Sterling.

    Could you let me know how i can stop this from happening so that homepage always displays in UK£ to site visitors from the UK ?

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2021 at 11:05

    Hello,

    Do you have the same situation when a default theme, like Storefront, is activated on your site?

    Regards

    Avatar: AshleyW
    AshleyW
    Participant
    November 22, 2021 at 16:50

    Yes,, I set up payment options on the site a few days ago including woocommerce payments. Is it possible that this has caused the issue? I do need it though so not sure what to do if that is the issue.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 18:09

    Hello,

    If you have the mentioned issue even if the storefront theme is activated then you need to contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

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