Product Options not adding price to shopping cart

This topic has 2 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: tjackson!
    tjackson!
    Participant
    January 14, 2022 at 07:40

    Hi there, The product options are showing but when I select a product and hit add to shopping cart it doesn’t work. The normal add to cart without options work fine.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2022 at 08:19

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, and check then. Maybe one of the additional plugins is a reason for the problem. If it is true, enable plugins one by one to find out which one support you need to contact.
    If any further assistance is needed from our side, provide temporary wp-admin and FTP access.

    Regards

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