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Filling of the completing order form not working on mobile and narrow layouts

This topic has 5 replies, 2 voices, and was last updated 7 years, 12 months ago ago by Eva Kemp

Sismo Media

Participant

April 29, 2016 at 21:05

Hi, I discovered that there is an issue when trying to complete an order’s information in the paying section of the theme…
When being on mobile devises the platform won’t give you the hability to fill in the Name, Last name, email, etc.

Ive noticed on an Ipad that when being in vertical orientation (having the theme narrowed down) the form won’t let the user fill in info, but when turned the device in landscape mode it will.

This issue, in mobile phones is present at all times, no matter the orientation (because either way the form is in a narrow composition).

I confirmed this in a desktop computer, when while being being wide mode (normal full screen) there is no issue, but then I reduced/compacted the window layout to be similar to that one of a mobile phone and the issue showed up.

Standing by to your comments, this issue is really urgent to solve, because people trying to buy items through their phones won’t be able to complete their order….

Thanks in advance…

#123595 Copied

4 Answers

Sismo Media

Participant

April 29, 2016 at 21:07

forgot to put the site: prunes.com.mx

#123596 Copied Theme version: florence WooCommerce version: 2.5.5
Eva Kemp

Support staff

May 3, 2016 at 08:02
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile and Custom CSS for tablet:
```
.checkout .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Regards,
Eva Kemp.
#123708 Copied
Sismo Media

Participant

May 3, 2016 at 19:21

You Rock!

Thanks so mucho for this and every other problem you’ve helped me out with!

#123898 Copied

Eva Kemp

Support staff

May 3, 2016 at 21:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

#123903 Copied
Tagged: filling issues, mobile, narrow layouts, order form, templates, woocommerce, wordpress
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Filling of the completing order form not working on mobile and narrow layouts

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