Add to cart not submit - by Diego Sanchez

This topic has 6 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: Diego_Sanchez
    Diego Sanchez
    Participant
    March 7, 2021 at 08:12

    Hello, the add to cart button does not work correctly.
    It does not deliver an answer and the button is loading.

    help me pls

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 08:42

    Hello,

    It looks like Shop page is not selected, go to WooCommerce > Settings > Products.
    If this doesn’t help, provide URL of page with “add to cart” buttons and temporary wp-admin access.

    Regards

    Avatar: Diego_Sanchez
    Diego Sanchez
    Participant
    March 8, 2021 at 03:27

    The url of the product is https://chefprotein.com/product/chef-protein

    The ajax service responds 200 but does not reload the page or does not show the notification of “added to cart”

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 8, 2021 at 12:45

    Hello Diego

    We have access your website Product URL and cart feature is working absolutely fine in your website. https://prnt.sc/10g23lw

    Can you Please test your website on different browser or system and let us know if your issue is fixed.

    Robert Hall
    Customer Support

    Avatar: Diego_Sanchez
    Diego Sanchez
    Participant
    March 8, 2021 at 14:42

    They are not understanding my problem.

    1.- Ajax add to cart ok – response 200
    2.- The notification does not work on the product page. <- This is my problem 3.- The redirection to the cart is FORCE me with JS.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 13:19

    Hello,

    I can’t access your Dashboard – http://prntscr.com/10h2beo Is there restriction by ip? Could you disable it?

    Provide a few more URLs of products, because the previous one can’t be added to the cart now.

    Make sure that the Shop page is selected in WooCommerce > Settings > Products.

    Regards

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