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A few questions - by mch - on WordPress WooCommerce support

This topic has 34 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

mch

Participant

January 18, 2020 at 11:49

Thank you

1- How can may these 2 sections aligned, there is a gap up and bottom
https://prnt.sc/qpelp7

2- I can not change the footter padding, I tried the Theme Options > Footer > Footer styling > Footer Paddings. with no success

3- https://prnt.sc/qpffuh how can I increase this space? Im using call to action Thanks I need a text + button to click basically
4- https://prnt.sc/qpfnul what is the best way to create buttons like this? Call to Action ? I m trying to add this button to my Instagram images but I couldnt make the alignments to have in the center, it appears on left of right using Call to Action.

5- Home minimalist outfit will show up in the bar, I have changed the site identify options but problem remains the same https://prnt.sc/qpfuz7

#228509 Copied

Rose Tyler

Support staff

January 18, 2020 at 17:01

Hello,

1) You can reduce margins between elements of the right column, for example,
http://prntscr.com/qpi7jm http://prntscr.com/qpi7rg > http://prntscr.com/qpi7x6 , http://prntscr.com/qpi8aw > http://prntscr.com/qpi8m3
2) I do not see changes in the mentioned settings – http://prntscr.com/qpi98h Please try one more time – http://prntscr.com/qpi9zt To change this http://prntscr.com/qpia4a , go to Appearance > Widgets > http://prntscr.com/qpiajb > http://prntscr.com/qpib16
3) http://prntscr.com/qpice2 > http://prntscr.com/qpiclt
<p style="margin-top: 30px;">You are in the right place!</p>
4) http://prntscr.com/qpidj9 http://prntscr.com/qpidno
[button et_class="" target="_blank" style="medium black" url="https://www.instagram.com/explore/tags/vikyandthekid/" icon="instagram" title="follow us"]
5) Change title of the page https://prnt.sc/qpieiy

Regards

#228518 Copied

mch

Participant

January 19, 2020 at 00:12

Hi Thanks
1- I can not find a way to reduce the space between lines : https://prnt.sc/qpn3zf , the same here https://prnt.sc/qpnage
2- how can have a copy of content in case I will need in future.
3- if I updated the theme, the current setting will change?
4- how can I remove the comment section for blog posts?
5- https://prnt.sc/qpnqs2 is there any way to have higher resolution thumbnail for blog posts, the text seems abit blurry I added by Photoshop to the text and uploaded the text.

Thanks

#228523 Copied

Rose Tyler

Support staff

January 19, 2020 at 09:40

Hello,

I can’t log in to your site. Have you changed access?
1) There is default margin (35px) for paragraphs, you can change them in 2 ways:
– add few text elements and change margin in Design option – https://prnt.sc/qpi8aw
– add custom styles of margin-bottom, as was done for margin-top in the previous reply https://prnt.sc/qpice2
2) Try to use templates – https://www.8theme.com/topic/recreating-blocks-after-deletion/
3) Theme update does not affect settings of page content, as a rule.
Backup is recommended before any updates – https://xstore.helpscoutdocs.com/article/63-theme-update
4) http://prntscr.com/qpqqa4
More settings you can find in Dashboard > Settings > Discussion.
5) Theme Options > Blog > Blog layout > http://prntscr.com/qpqqzf Regenerate thumbnails after these changes using the Regenerate thumbnails plugin to apply them.

Regards

#228533 Copied

mch

Participant

January 19, 2020 at 11:24

Thanks,

yes I changed it back, do you need it? I dont how secure is to leave the details on external website, thats why I dont leave it here for long.

2- I meant back up from whole website content not only 1 specific content.
4- I dont know why the title of my blog posts shows up like this https://prnt.sc/qprgwc

Thank you

#228539 Copied

Rose Tyler

Support staff

January 19, 2020 at 11:54

Hello,

We need access to be able to see your settings and create screenshots that fully suitable for your situation. Please provide us with correct access to the Dashboard, when you post new questions here. Only members of our support team have access to content of the Private Content area.
2- You can find suggestions about backup in the article about the theme update in our documentation. Also, read this topic https://www.8theme.com/topic/which-back-up-plugin-would-you-recommend/
4- It is independent of our theme and relates to WordPress. You can hide elements of this grid here – https://prnt.sc/qprqzy

Regards

#228542 Copied

mch

Participant

January 19, 2020 at 13:14

Okay but now I guess you dont need the details based on questions I have.
about back up is it better to save files through ftp or by plugin? my host back up every 2 weeks, but I just thought I also have a backup myself to be in safe side,.

Thanks

#228547 Copied

Olga Barlow

Support staff

January 20, 2020 at 10:48

Hello,

The backup schedule depends on changes on your website. If you have online store and get a number of orders every day we think it would better to make backups more often than every 2 weeks because in case something happens and you restore backup then you may lose some orders. So, maybe discuss with your hosting to change the backup schedule. But this depends on your decision.
Besides, always do the backup of files and DB before major theme or XStore core, WooCommerce plugins update or update of WordPress CMS.

Regards

#228567 Copied

mch

Participant

January 20, 2020 at 12:53

I will contact my host but I guess they dont backup daily bases, now my question is what to use or how to make the backups?
Do I need a plugin or manually through FTP? what do you recommend?
There is an App Jetpack sending me notification if I upgrade they will backup on daily bases.

Thanks

#228581 Copied

Olga Barlow

Support staff

January 20, 2020 at 13:00

Hello,

We are theme developers and can help you with questions related strictly to our theme settings/issues. Site backups is not related to theme, that’s why either ask your hosting provider or submit topic on the WordPress support forum to get detailed information about this.
Hope for your understanding.

Regards

Please contact administrator
for this information.

#228582 Copied

mch

Participant

January 20, 2020 at 13:19

Thanks, I understand and I trust your professional knowledge.

now the host wrote back they back up daily bases for last 14 days, I suppose this should be good enough right? The next question is in case of problem, how can I upload the content and Theme using backup from on my host provider. Is it manual or I need a plug in? I have to contact my host to do that for me?

#228583 Copied

Olga Barlow

Support staff

January 20, 2020 at 14:13

Hello,

Yes, daily bases backups are ok. As a rule, the client contacts the hosting provider to restore the backup and they will do it. But you need to ask these questions to your hosting provider, we are theme developers, we don’t know what provider you use and how your provider works, we have thousands of clients if we start to study moments related to clients’ hostings for every client we won’t have time to develop themes.

Regards

#228585 Copied

mch

Participant

January 20, 2020 at 18:38

Thanks alot you were a big help.

#228594 Copied

Olga Barlow

Support staff

January 20, 2020 at 19:55

You are welcome.

Regards

#228597 Copied
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