Reply 317123 to: Website loading the “Use custom banner above breadcrumbs”
Rose Tyler
Support staff
February 14, 2022 at 13:36
Hello @Nixatsnow,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Deselect the custom banner above breadcrumbs, go to Theme Options > WooCommerce > Shop > Shop page layout > set the mentioned static block as “Shop Page Banner Content”.
