Could you please help me in improving the pagespeed issues

This topic has 6 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: aurangzebaa
    aurangzebaa
    Participant
    February 1, 2022 at 18:44

    im so tired of all these issues. please tell me how to issues listed out by pagespeed

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 2, 2022 at 15:32

    Hello,

    We are very sorry but we don’t provide individual optimization services. You can submit optimization request here.

    Or we are ready to give you refund if you are not satisfied with the theme speed.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    March 4, 2022 at 17:26

    Hey, I would like to know how many days do we have so that we can refund. My client is having so many issues with the theme speed that i cant explain. i don’t know what is up

    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 4, 2022 at 22:38

    Hello,

    Please be aware that Xstore theme has not any issue about speed and mostly your speed issue related to all plugins together and combinations of your server configuration, If you are using XStore theme alongside of heavy pages and other plugins like revslider or some plugins for security… of course you need to upgrade and optimize your server.
    You are able to recheck your website and let me know if you need to have a refund request.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    March 10, 2022 at 08:40

    So I confirmed with the client and he really wants to take a refund. I have tried everything but its not solving. kindly please approve the refund. thank you for accommodating and helping. It meant a lot.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 10, 2022 at 09:51

    Hello,

    Take our apologies if you faced any inconvenience using our theme.
    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

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