Reply 252436 to: Classico update has destroyed my website
SAFsystems
Participant
September 24, 2020 at 03:28
Don’t bother. I managed to go through and manually apply any necessary changes. As tedious as it was to do it this way, it was much less tedious than dealing with support during this entire process.
The theme broke my site initially when it received an update that caused the mobile menu to stop working. Then I couldn’t get support for it, because my previous developer purchased the theme for our site…although she gave me the license code, support was refused.
Then I purchased a new license, and support helped to install the new version, which was great…until the care wasn’t taken to ensure that my site didn’t break further. The theme is great when it works, but I’m very unimpressed by the lack of support when it broke and the lack of ownership over potential detriment to a small business.
Throughout this process of your theme breaking my site TWICE, you managed to get second license purchase out of it. The bottom line must be pleased.
