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MOBILE SHOP OFF CANVAS FILTER NOT SHOWING ON MOBILE

This topic has 7 replies, 3 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

kujuade

Participant

April 5, 2022 at 14:37

Hello,
Initially the off canvas filter was showing in place of the sidebar, but now the sidebar is at the bottom of the the shop page on mobile and I would like it to be off canvas. Please could someone check what the issue is?

Also the quantity bar is not showing in the pop up cart even as i’ve added it in the customize options.

Please, contact administrator
for this information.

#321368 Copied Theme version: 8.1.1 WooCommerce version: 5.9.2

6 Answers

Olga Barlow

Support staff

April 5, 2022 at 15:51

Hello,

Provide us with WP Dashboard access to your site to check the issue in more detail, please.

Regards

#321381 Copied

kujuade

Participant

April 8, 2022 at 11:25

okay thank you

Please contact administrator
for this information.

#321578 Copied

Rose Tyler

Support staff

April 8, 2022 at 12:53

Hello,

We can’t access Theme Options. Please set the administrator role for the user.
Update the theme and Core plugin https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#321585 Copied

kujuade

Participant

April 9, 2022 at 19:55

So sorry, fixed.

#321688 Copied

Rose Tyler

Support staff

April 10, 2022 at 09:24

Thanks for the reply.
Please update the theme to 8.1.3 version and Core plugin to 4.1.3v.
Clear cache (including CDN cache) and check sidebar then.
If this does help, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check then. Maybe one of the additional plugins is a reason for the problem.
Let us know the result. Dev team will back to work after the weekend, if the problem would be solved by that time, they will check the situation more deeply and will help you.

Regards

#321712 Copied

Rose Tyler

Support staff

May 1, 2022 at 07:30

Hello,

Have you sorted it out?

Regards

#322979 Copied
Tagged: mobile shop, off canvas filter, persuasive, seo friendly, show mobile, wordpress woocommerce
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