Hello,
Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Do you use Elementor? Go to Elementor > Settings > Post types > enable editor for static blocks and products then edit Footer static block – https://prnt.sc/xhcR85gdP2LF
Regards