Header and Footer Customization Issue (Facing Issue)

This topic has 6 replies, 2 voices, and was last updated 1 year, 7 months ago ago by Rose Tyler

  • Avatar: Sujit Jha
    Sujit Jha
    Participant
    August 6, 2022 at 18:38

    When I was changing color and after saving color, I got this issue on my website and I don’t know how to fix it https://ibb.co/WvSYvng
    also, can somebody tell me how to change the color of the footer https://ibb.co/hmvMJ2N?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2022 at 06:44

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin access, so we can take a closer look at your settings.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    Do you use Elementor? Go to Elementor > Settings > Post types > enable editor for static blocks and products then edit Footer static block – https://prnt.sc/xhcR85gdP2LF

    Regards

    Avatar: Sujit Jha
    Sujit Jha
    Participant
    August 7, 2022 at 08:52

    Here the details

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2022 at 09:54

    Hello,

    1/ Fixed.
    Also, check description of plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.
    2/ Fixed. Clear cache and check now.

    Regards

    Avatar: Sujit Jha
    Sujit Jha
    Participant
    August 7, 2022 at 12:47

    I am still facing issues with changing and configuring the header and footer
    After configuring I have cleared all the cache but its the same
    check the details below

    1. Header – https://pasteboard.co/1EFfsljFZAWH.png (Please confirm how to change the color of these black areas with pink – color code #a5294f)

    2. I have configured a homepage big banner but after saving again it’s the same, here is the configured on – https://pasteboard.co/yQ801UVjaLq4.png after saving its showing like this – https://pasteboard.co/cT3mY5tuIeFM.png

    3. This is how I have designed – https://pasteboard.co/H9gWRwog7rLm.png and this is how after I saved – https://pasteboard.co/sazBgPb1qNpc.png

    I have already cleared the cache and checked with a different browser but again it’s the same

    Please help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2022 at 13:13

    Hello,

    1/ Go to static blocks and edit “Main header block”, “Top header left block” using Elementor, change background of section.
    2, 3/ You are using cache plugin and CDN, so clear all cache (plugin and CDN) or even temporarily disable CDN.

    Regards

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The issue related to '‘Header and Footer Customization Issue (Facing Issue)’' has been successfully resolved, and the topic is now closed for further responses

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