Forum Replies Created

Viewing 30 posts - 2,941 through 2,970 (of 13,145 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 16, 2024 at 06:05

    Hello, @kmc,

    We hope this message finds you well. To display the title of the blog on individual blog pages, we recommend updating your website with the latest versions of the XStore theme (9.4.1) and the XStore core plugin (5.4.1). You can find the update details at the following link: [https://xstore.8theme.com/update-history/](https://xstore.8theme.com/update-history/).

    Please follow the instructions below to configure the display settings for your blog titles:

    1. **For Individual Posts:** To show the title for each post, please edit each blog post using Elementor. Add the “Archive Title” widget and ensure to update the post after making this change.

    2. **For Global Settings on All Blog Posts:** To display the title on all blog posts globally, navigate to “XStore Builders” then “Single Post Builder.” Here, you can create a custom single post layout with Elementor according to your requirements.

    Additionally, we have prepared a video tutorial to assist you further. We highly recommend watching it completely and following the steps demonstrated. You can access the video in the private content area.

    We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 16, 2024 at 05:21

    Hello, @benji610,

    Thank you for your response.

    Xstore theme is compatible with PHP 8.2. You can check our theme changelog here: https://xstore.8theme.com/update-history/

    We are currently unable to access your website as the login credentials provided do not seem to be working. To assist you effectively, could you please provide valid login details in a secure, private content area?

    Additionally, for a clearer understanding of the issue you are facing, we would appreciate it if you could provide screenshots or a video demonstrating the problem.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 12:52

    Hello, @ccnam,

    Thank you for contacting us and for using XStore.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
    We kindly request that you, Please use PHP version 8.1.

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

    We hope this helps. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 12:22

    Hello, @Imran Khalid,

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes take effect, we kindly ask you to clear your browser’s cache and verify the resolution.

    Furthermore, we have activated the Sale Booster Progress Bar on your platform. For your reference, please see the attached image in private content area which illustrates the newly implemented feature.

    Additionally, we encourage you to review our theme documentation for more detailed information on utilizing the progress bar effectively. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/)

    2/ We are pleased to inform you that we have successfully applied all four patches to your website. To ensure that the updates are reflected properly, we kindly request that you clear your browser’s cache and verify the changes at your earliest convenience.

    For further details on how to utilize the Xstore patcher, please refer to our theme documentation available at the following link: [Xstore Patcher Documentation](https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/).

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 11:56

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    1/ There is no option to upload a custom logo for the mobile version. You can only change Header Builder > Multiple headers > edit custom header > Logo image https://prnt.sc/TnGDf9sVV_XS or https://prnt.sc/dLlG8k05V8uc

    Please watch the video for reference: https://youtu.be/BpeXfzNwkOc?si=sc15sWuoGh4LmGaq

    2/ Please add the next custom CSS code in XStore > Theme options > Theme custom CSS> Global CSS

    @media only screen and (max-width: 767px) {
    .col-md-6.col-sm-6.mob-center:nth-child(2) a.button.wc-backward.returntoshop {
        border: 10px solid #3bff00 !important;
        border-radius: 100px !important;
    }
    }

    You can change the border-radius color in the code as per your requirement.

    3/ We would like to inform you that you can translate the term “subtotal” directly within the XStore theme language file to meet your specific requirements. For your reference, we have included relevant images in the private content area of our website.

    Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 09:53

    Hello, @creativesite,

    Thank you for reaching out to us with your concern.

    1/ Should you prefer to display the product titles, details, and prices on a single line within your store, kindly follow the steps outlined below:

    1. Navigate to XStore > Theme Options.
    2. Proceed to WooCommerce > Shop > Product Design.
    3. Select ‘Title Limitation Type’.
    4. Adjust the ‘Lines Number’ to 1.
    5. Click ‘Publish’ to apply the changes.

    For your reference, an illustrative image has been provided in the private content area of our support platform.

    2/ Regarding Product image, Please create a new topic for a new issue on our support forum to avoid any inconvenience and get a prompt response.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 09:30

    Hello, @creativesite,

    Thank you for reaching out to us with your concern.

    Could you kindly provide us with the URL of the page where the “Load More” button is located on your website? This will enable us to review the feature and offer the necessary assistance.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 09:21

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    If you are currently utilizing the Elementor plugin as your page builder, we kindly encourage you to view the instructional video provided at the following link: [How to Create Gradient Backgrounds for Buttons](https://elementor.com/academy/how-to-create-gradient-backgrounds-for-buttons/). This resource is designed to assist you in creating gradient backgrounds for buttons on your website.

    We trust that you will find this information beneficial. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 09:14

    Hello, @carliczyk,

    Thank you for contacting us and for using XStore.

    There are two header builders, We recommend you, please use one header builder at the same time to avoid any inconvenience.

    1/ Header builder via Elementor
    2/ Header builder via customizer

    1/ If you are utilizing the header builder feature through Elementor, we kindly ask you to follow these steps to configure your newsletter widget according to your requirements:

    1. Navigate to XStore Builders.
    2. Select ‘Header Builder via Elementor’.
    3. Click on ‘Edit Header Template’.
    4. Add or configure the newsletter widget as needed.
    5. Ensure to update the changes once completed.

    2/ If you are utilizing the header builder through the customizer, kindly proceed to XStore Builders, select ‘Header Builder via Customizer’, and then choose ‘Header Builder > Newsletter’.

    For detailed instructions, please refer to our theme documentation available at: [XStore Newsletter Popup Documentation](https://www.8theme.com/documentation/docs/xstore-newsletter-popup/).

    We trust this information will be of assistance to you.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 08:29

    Hello, @Imran Khalid,

    We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This approach ensures that your concerns are addressed promptly and efficiently, avoiding any potential inconvenience.

    We appreciate your understanding and cooperation in this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 08:06

    Hello, @Kingsley,

    Thank you so much for purchasing our theme and contacting our support center.

    To edit the icon or sidebar off-canvas, please follow these steps:
    1. Navigate to XStore Builders.
    2. Select ‘Product Archive Builder’.
    3. Choose ‘Edit Archive Template’.
    4. Modify the sidebar widget as required.
    5. Ensure to update your changes.

    For detailed instructions, we encourage you to consult our theme documentation available at: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 07:59

    Hello, @Fred,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
    We kindly request that you, Please use PHP version 8.1.

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

    3/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin and GMAPS for WPBakery Page Builder (Visual Composer) ), except required plugins on your site and then Import the demo on your site again.

    Please always use one page builder at same time to avoid any inconvenience (Elementor OR Wp-bakery)

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 06:51

    Hello, @kmc,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We would like to inform you that we have disabled the “Show byline” option located under XStore > Theme Options > Blog > Blog Layout. As a result, the titles of the blog posts are now displaying correctly.

    For your reference, we have included a screenshot in the private content area of our correspondence.

    Please clear your browser cache to see the changes on your end.

    2/ We would like to inform you that you can enable or disable the share buttons by navigating to XStore > Theme Options > Blog > Single Post. For your reference, an image has been provided in the private content area.

    Furthermore, you can customize these social sharing buttons by accessing XStore > Theme Options > Social Sharing.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 06:34

    Hello, @creativesite,

    Thank you for reaching out to us.

    XStore Studio allows import sections from different demos – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 06:29

    Hello, @Reza,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    https://www.8theme.com/documentation/docs/general-section/

    https://www.8theme.com/documentation/docs/home-page-section/

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 06:22

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

    For your reference, the resolution involved disabling the “For home page only” button located at: XStore > Theme Options > Header Builder > All Departments.

    Additionally, we have provided a reference image in the private content area for your convenience.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 06:08

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > secondary menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 05:48

    Hello, @hamza,

    1/ We kindly request that you adjust the memory limit to 512M to ensure optimal performance.

    2/ Additionally, it appears that the issue you are encountering may be related to cache storage. We recommend clearing all caches, including server cache, cache plugins, and CDN, to resolve this problem. Please check the system again after performing these actions.

    For further assistance, we have recorded a detailed video tutorial for you. You can find the link to the video in the private content area of our support platform. We believe this will be a valuable resource for you.

    Thank you for your attention to these matters. We hope this information is helpful.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 05:30

    Hello, @Kitab Ki Dukan,

    To disable the store notice in the maintenence mode, please navigate to the following path in your admin panel: XStore > Theme Options > WooCommerce > Store Notice. From there, you will be able to manually turn off or remove the store notice as required.

    We trust this guidance will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 13:34

    Hello, @Kitab Ki Dukan,

    Thank you for your response.

    We have prepared a detailed video tutorial for your convenience. Please take the time to watch it in its entirety and follow the steps outlined therein.

    We hope this helps.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 13:21

    Hello, @hamza,

    We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the demo has been successfully installed and is functioning correctly.

    To ensure that you are viewing the most recent version of your website, we kindly ask that you clear your browser’s cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 13:15

    Hello, @lawrep,

    Thank you for contacting us and for using XStore.

    We would like to inform you that “Toy and Vessel” is the designated category for products listed in the main menu of our website.

    For your convenience, you can review and customize this category by navigating to Products > Categories on our platform.

    Additionally, we have provided reference images in the private content area for your perusal.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 13:02

    Hello, @Imran Khalid,

    We are writing to inform you about the issue you reported concerning the recent Elementor update. You are not alone in experiencing disruptions; similar layout issues have been noted by other users on the Elementor support forum, which you can view here: https://wordpress.org/support/topic/elementor-update-broke-my-site-and-its-entire-design/.
    For more detailed information, please visit their GitHub page: https://github.com/elementor/elementor/issues/28693.

    Fortunately, the Elementor team has addressed this in their latest release, version 3.24.2, which resolves the bug you encountered. Additionaly you may regenerate the CSS in Elementor tools (https://prnt.sc/NSuKL7JLgshF) if the layout still not displayed correctly.

    We have updated Elementor plugin to the latest version on your website, and it appears that the layout issues have been successfully resolved. Could you please check your site and confirm that everything is functioning as expected?

    Thank you for your patience and understanding. We look forward to your confirmation.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 12:52

    Hello, @Kitab Ki Dukan,

    Thank you for providing us with the WP-admin access.

    We have prepared a detailed video tutorial for your convenience. Please take the time to watch it in its entirety and follow the steps outlined therein.

    Should you need to edit the maintenance page, you can do so using Elementor to meet your specific requirements.

    2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

    We hope this helps.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 12:00

    Hello, @Abdul Moiz,

    Thank you for reaching out to us with your query.

    You can create a new menu with desired links via Appearance > Menus and select it via Header Builder – https://prnt.sc/f_E2oqsmhhno

    Please navigate to XStore builders > MY account page builder > Edit My Account page using Elementor > delete default content > add My account element and edit settings according to your needs – https://prnt.sc/aS_8oGZ_7i9V

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 11:24

    Hello, @Kitab Ki Dukan,

    To assist you more effectively with your inquiry regarding the maintenance mode settings, we kindly request that you provide us with screenshots of the maintenance mode and grant us access to your site’s wp-admin area. Please ensure that this information is shared through a secure, private content area.

    Your cooperation in this matter will enable us to review your settings thoroughly and provide the necessary support.

    Thank you for your attention to this request. We look forward to assisting you promptly.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 08:51

    Hello, @Ram Yadav,

    Thank you for your response.

    1/ Unfortunately, we do not have the option you are looking for.

    2/ By default, the way the search works now is not a bug, but the behavior that is embedded in it at the moment, to change it, you need to rewrite the code to a large extent, and such customization will take a lot of time, and that additional customization is not covered by the basic support that we can provide here on the forum. should you require further customization, we invite you to submit your request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

    OR Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Additionally, You can try to use third-party search plugins that include the desired functionality.
    We don’t give a guarantee for full theme compatibility with all 3-rd party plugins.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 08:26

    Hello, @Kitab Ki Dukan,

    Thank you for contacting us and for using XStore.

    1/ Please set your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

    2/ Afterwards, To display an “Under Construction” or “Maintenance Mode” page while your website is being updated, and to ensure that only administrators have access to the site, you can follow these steps:

    1) To activate the maintenance mode on the site please follow the steps:
    Navigate to XStore > Maintenance Mode > On. https://imgur.com/a/0uQNppf

    You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.
    We hope this information is helpful.

    2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

    We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

    Should you not currently possess a maintenance page, you can easily create one by following these steps:

    1. Navigate to your Dashboard.
    2. Proceed to Pages and select ‘Add New’.
    3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

    For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

    For your convenience, a visual guide is available at the following link:
    https://ibb.co/RN2h5Mz
    https://imgur.com/a/CldYq4i

    Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

    A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

    We hope this helps.

    Warm regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 08:20

    Hello, @Imran Khalid,

    We kindly request that you contact your service provider at your earliest convenience to address and resolve the issue.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 08:02

    Hello, @Imran Khalid,

    Thank you for your response.

    Upon reviewing your website, we have observed that both server cache and the W3 Total Cache plugin are currently enabled. To prevent any potential conflicts and ensure optimal functionality, we kindly request that you disable the server cache and continue using only the W3 Total Cache plugin.

    We believe this adjustment will effectively address the issue at hand.

    Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 2,941 through 2,970 (of 13,145 total)
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