Hello, @Milos,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a screenshot of the issue to help us better understand the problem? Additionally, please let us know which mobile device you are experiencing the issue on.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Gabriele,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is not so good. https://gtmetrix.com/reports/futuranail.it/r3dd8eqV/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @YT,

Thank you for your response.

Have you sorted it out?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Gianniskon,

Thank you for your response.

Could you kindly address the issue related to the account you provided to us? You can find the relevant details here: (https://prnt.sc/HQZB1RS-S5sI).

We appreciate your prompt attention to this matter.

Best regards,
8Theme Team

Hello, @Dave E,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @Goostaf,

Thank you for your response.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide more detailed information about the issue you’re experiencing and specify your desired outcome?

Additionally, to assist you more effectively, please share the URL of the page where the issue occurs, as well as your site’s WP-admin access in the private content area. This will allow us to investigate and provide the necessary support.

For future reference, we kindly ask that you create a new topic for each new issue on our support forum. This will help us avoid any confusion and ensure you receive prompt assistance.

Best regards,
The 8Theme Team

Hello, @DebbieC,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @bzzxzz,

Thank you for your response.

Kindly follow the steps below to configure the footer for the Cart page:

1. Navigate to **Xstore Builders** > **Footer Builder with Elementor**.
2. Set the condition as **Singular** > **Pages** > Select **Cart Page**.
3. Save the settings.

For your reference, please see the attached image in the private content area.

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @heygxrry,

Thank you for contacting us and for using XStore.

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Merin,

You are welcome!

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, @Carty,

Thank you for contacting us and for using XStore.

1/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Azza,

Thank you for contacting us and for using XStore.

We are currently unable to access your website. Kindly provide valid and working wp-admin access in the private content area so that we can review your settings and assist you accordingly.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is not good.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @cocofu,

Thank you for contacting us and for using XStore.

Have you sorted it out?

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @bzzxzz,

Thank you for reaching out to us with your concern.

To enable the default footer in your XStore theme, kindly follow the steps below:

1. Navigate to **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > Footer**.
2. Enable the option **”Use Default Footer”**.

For your reference, please find an image in the private content area.

Once this is done, you can proceed to customize the footer as per your requirements:

1. Go to **XStore Builders > Footer Builder with Elementor**.
2. Edit the footer according to your preferences and update it.

For further guidance, you may refer to the following documentation:
(https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/)

Should you have any questions or need additional assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Drishti,

Thank you for contacting us and for using XStore.

1/ Regarding the Cart/Checkout functionality, these are default components provided by the WooCommerce plugin. Currently, there is no built-in option to change this behavior and edit the fields in these forms directly through the theme settings.

For further assistance or modifications related to these forms, please contact WooCommerce support directly at: [WooCommerce Support]
https://wordpress.org/support/plugin/woocommerce/

OR you may request additional customization through your account here: https://www.8theme.com/account/#etheme_customization_panel

We hope this information proves helpful to you.

2/ A/ To remove or hide the Apartment fields on checkout, Please navigate to XStore > Theme options > Woocommerce > Checkout > Address line 2 field > Select hidden and publish it.

Please see the image for reference here: https://paste.pics/S5779

B/ If you wish to set the Country to “India” by default and should not be editable by the user. Please navigate to WordPress dashboard > Woocommerce > Settings > General > Select Country / State as (India) > Select Selling location(s) and Sell to specific countries > Select Shipping location(s) and Ship to specific countries and save changes.

Please see the image for reference here: https://paste.pics/S57BA

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team