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Viewing 30 posts - 2,581 through 2,610 (of 13,142 total)

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Tony Rodriguez

Support staff

October 17, 2024 at 08:30
Hello, @mecenas666,

Thank you for your response.

Please add the next Custom CSS code in XStore > Theme options > Theme Custom CSS > Global CSS.

form.woocommerce-form.woocommerce-form-track-order.track_order { font-family: 'DM Sans' !important; } .track_order .button { font-family: 'Museo' !important; }

You can change the font family as per your requirement.

We hope this helps.

Best regards,
8Theme Team
#419093 Copied In reply to: How can I add order tracking page to my current imported demo?
Tony Rodriguez

Support staff

October 17, 2024 at 07:39

Hello, @mecenas666,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues on our end. It appears that the problem may be related to cached data on your side. We kindly recommend clearing your browser cache and temporarily disabling any caching plugins on your website. After doing so, please check the site again.

For your reference, we have provided an image in the private content area.

We hope this resolves the issue. Should you need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419077 Copied In reply to: Problem with editing products in Woocommerce

Tony Rodriguez

Support staff

October 17, 2024 at 06:59

Hello, @creativesite,

We have thoroughly reviewed your website and did not encounter any issues. We kindly suggest clearing your browser cache and checking the site again. For your reference, please find the relevant images in the private content area.

Additionally, we recommend reviewing our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If the issue persists, to help us better understand the problem, we kindly request that you record a video showing the steps you are taking and the issue you are facing. Please upload the video to a file-sharing service and share the link with us.

We appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419062 Copied In reply to: New Customer Registration Not working, password is not sent

Tony Rodriguez

Support staff

October 17, 2024 at 06:51

Hello, @Kimmy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WP-admin access in the private content area? This will allow us to investigate the matter and assist you more effectively.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419061 Copied In reply to: Header builder templates not installing via Elementor

Tony Rodriguez

Support staff

October 17, 2024 at 06:46

Hello, @carliczyk,

Thank you for your prompt response.

Upon reviewing your website, we have identified that the issue arises due to the absence of variation gallery images. To resolve this, we kindly recommend adding the necessary variation gallery images and then checking the functionality again.

For your reference, we have provided an image in the private content area to assist you.

We hope this information proves helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419059 Copied In reply to: Variation image gallery showing wrong images

Tony Rodriguez

Support staff

October 17, 2024 at 06:27

Hello, @Trektor,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#419057 Copied In reply to: Infinite menu loading during customizing

Tony Rodriguez

Support staff

October 17, 2024 at 06:23

Hello, @lemc1414,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

We have applied a patch through the XStore patcher, which has successfully addressed the problem.

Thank you for your patience.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419056 Copied In reply to: Pop up won’t close when pressing the x. It closes when you press outside of it

Tony Rodriguez

Support staff

October 17, 2024 at 06:10

Hello, @mecenas666,

Thank you for your prompt response.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and revisit your website to see the updates. We have successfully added a “Track Order” page to your site.

For your reference, please find the relevant images in the private content area.

Should you have any further questions or require additional assistance, feel free to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419055 Copied In reply to: How can I add order tracking page to my current imported demo?

Tony Rodriguez

Support staff

October 17, 2024 at 05:27

Hello, @Drishti,

Thank you for your response.

We are currently unable to access your website as it appears to be in maintenance mode. In order to assist you further, could you kindly provide us with access to your WordPress admin panel in the private content area? This will allow us to review the issue and provide you with the necessary custom CSS code to hide the country/region field on the checkout page.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419053 Copied In reply to: Checkout Page Error and Fields Customization Request

Tony Rodriguez

Support staff

October 16, 2024 at 12:49

Hello, @mecenas666,

Thank you for your response.

Could you kindly provide the URL of the order tracking page that you would like to add to your website? Once we have this information, we will review it and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

#418973 Copied In reply to: How can I add order tracking page to my current imported demo?

Tony Rodriguez

Support staff

October 16, 2024 at 10:05

Hello, @hbsmedya,

Thank you for your response.

We have increased the memory limit to 512M, which has successfully resolved the issue you were experiencing. For your reference, please see the attached image in the private content area.

We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418934 Copied In reply to: Some problems persist, and the homepage crashes frequently.

Tony Rodriguez

Support staff

October 16, 2024 at 09:46

Hello, @hbsmedya,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check again.

If you encounter any further issues, please do not hesitate to reach out.

Best regards,
8Theme Support Team

#418926 Copied In reply to: Some problems persist, and the homepage crashes frequently.

Tony Rodriguez

Support staff

October 16, 2024 at 09:16

Hello, @AJ,

Thank you for contacting us and for using XStore.

You can modify the homepage using Elementor according to your requirements and update it accordingly.

If the issue persists, kindly provide your website’s WP-admin access in the private content area, so we can review your settings and assist you further.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418918 Copied In reply to: Where to edit main page items – Slider / Trending Items

Tony Rodriguez

Support staff

October 16, 2024 at 09:12

Hello, @hbsmedya,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your cPanel through the private content area. This will allow us to review the issue and assist you in resolving it.

Thank you for your cooperation.

Best regards,
8Theme Team

#418917 Copied In reply to: Some problems persist, and the homepage crashes frequently.

Tony Rodriguez

Support staff

October 16, 2024 at 08:24

Hello, @James,

Thank you for your response.

Please find the official documentation for the WP-Rocket plugin at the following link: [WP-Rocket Documentation](https://wp-rocket.me/wp-rocket-trial/). Should you have any further questions or require additional assistance, you may also reach out to their support team here: [WP-Rocket Contact](https://wp-rocket.me/contact/).

We hope this information is helpful.

Best regards,
The 8Theme Team

#418892 Copied In reply to: conflict elementor with xstore core plugin

Tony Rodriguez

Support staff

October 16, 2024 at 08:14

Hello, @James,

Thank you for your response.

Yes, please delete the LightSpeed cache if it is creating the issue on your site and yes the compatible plugin is WP Rocket you can use it for caching and optimizing the site. Check this article also: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#418888 Copied In reply to: conflict elementor with xstore core plugin

Tony Rodriguez

Support staff

October 16, 2024 at 08:06

Hello, @mecenas666,

Thank you for contacting us and for using XStore.

For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking]

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#418885 Copied In reply to: How can I add order tracking page to my current imported demo?

Tony Rodriguez

Support staff

October 16, 2024 at 07:57

Hello, @James,

Thank you for contacting us and for using XStore.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#418883 Copied In reply to: conflict elementor with xstore core plugin
Tony Rodriguez

Support staff

October 16, 2024 at 07:48
Hello, @creativesite,

Thank you for contacting us and for using XStore.

To address your request, kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.quick-view-popup .product-content .price { color: #ff4141 !important; }

We hope this solution meets your needs. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
Please contact administrator
for this information.
#418879 Copied In reply to: Changing the product price color on Quick view pop up
Tony Rodriguez

Support staff

October 16, 2024 at 07:36

Hello, @belen,

Thank you for contacting us and for using XStore.

1/ Regarding the Cart/Checkout functionality, these are default components provided by the WooCommerce plugin. Currently, there is no built-in option to change this behavior and add/edit the fields in these forms directly through the theme settings.

For further assistance or modifications related to these forms, please contact WooCommerce support directly at: [WooCommerce Support]
https://wordpress.org/support/plugin/woocommerce/

OR you may request additional customization through your account here: https://www.8theme.com/account/#etheme_customization_panel

We hope this information proves helpful to you.

Best regards,
The 8Theme Team

#418873 Copied In reply to: Agregar un campo despues del nombre en el checkout

Tony Rodriguez

Support staff

October 16, 2024 at 07:11

Hello, @hbsmedya,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ Please read our theme documentation here:

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

We hope this helps.

Best Regards,
8Theme’s Team

#418858 Copied In reply to: header or footer, the sidebar on the left doesn’t activate

Tony Rodriguez

Support staff

October 16, 2024 at 07:03

Hello, @carliczyk,

Thank you for contacting us and for using XStore.

1/ We are writing to inform you to add the Variations images you need to Enable Variation gallery Option in the Xstore > Theme Options > Woocommerce Shop> Single Product Page > Variation Gallery > Enable The Variation Gallery. Then you can add the Variations Images in Variations.

Please add the Variations Images in Variations and check again.

For Your Reference Please check out the images provided in the private content area.

2/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be helpful to you. Should you need any further assistance or have any questions, please feel free to contact us at any time.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#418855 Copied In reply to: Variation image gallery showing wrong images

Tony Rodriguez

Support staff

October 16, 2024 at 06:55

https://www.8theme.com/topic/issue-when-trying-to-edit-my-home-page-with-elementor/#post-418851

#418852 Copied In reply to: Repeated issue when trying to edit my Home Page with Elementor.

Tony Rodriguez

Support staff

October 16, 2024 at 06:55

Hello, @Intermarket Guest Amenities,

Thank you for your prompt response.

We have thoroughly reviewed your website and did not encounter any issues. The homepage, including the Elementor editing functionality, appears to be working correctly on our end.

For your reference, we have recorded a video demonstrating this. You can find the video link in the private content area.

It seems that the issue you are experiencing may be related to a caching problem on your side. We kindly suggest checking your website using a fresh browser or clearing your cache.

We hope this information is helpful.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418851 Copied In reply to: Issue when trying to edit my Home Page with Elementor.

Tony Rodriguez

Support staff

October 16, 2024 at 06:30

Hello, @belen,

Thank you for your response.

1/ We have not conducted official tests with these plugins and therefore, at this time, we are unable to provide recommendations.

2/ Please note that the order management functionality is provided by the WooCommerce plugin by default. Unfortunately, the specific option you are looking for is not available within the standard settings of WooCommerce.

For further information, we recommend reviewing the following resources:

– [Managing Orders](https://woocommerce.com/document/managing-orders/)
– [Order Statuses](https://woocommerce.com/document/managing-orders/order-statuses/)
– [Setting Custom Order Status for New Orders](https://www.businessbloomer.com/woocommerce-set-custom-order-status-for-new-orders/)

Additionally, we suggest contacting WooCommerce support for more detailed assistance: [WooCommerce Support] https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best regards,
The 8Theme Team

#418849 Copied In reply to: Consulta sobre boton de whatsapp y consulta sobre detalles de pedido

Tony Rodriguez

Support staff

October 16, 2024 at 06:08

Hello, @Rowan Keizer,

Thank you for your response.

We have reviewed your website on a personal mobile device and did not encounter any issues. Both the mobile menu and the bottom search panel are functioning correctly.

For your reference, we have recorded a video demonstrating this. You can find the video link in the private content area.

We kindly suggest clearing your mobile browser’s cache and checking the website again. If the issue persists, please let us know the specific mobile device you are using and provide a video of the problem. This will help us investigate further and assist you more effectively.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418847 Copied In reply to: Mobile view Hamburger menu as well as Search function in Mobile panel not working

Tony Rodriguez

Support staff

October 16, 2024 at 05:51

Hello, @Kimone,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#418846 Copied In reply to: Error installing demo – Pages, Post, Products etc. not installed

Tony Rodriguez

Support staff

October 15, 2024 at 12:57

Hello, @QaQako,

Thank you for your response.

To assist you with your issue, we have recorded a video demonstration on our test site. Please take a moment to watch the video and follow the steps outlined. You can find the video link in the private content area.

We would also like to clarify that the container width settings apply to both desktop and mobile devices, but not specifically to laptops. To adjust the container width for laptops, you may need to modify the margin and padding settings according to your preferences. Alternatively, You can contact Elementor support through the following link:
[Elementor Support] (https://wordpress.org/support/plugin/elementor/)

Thank you for your understanding.

We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#418752 Copied In reply to: unmodifiable container sizes (Responsive mode)

Tony Rodriguez

Support staff

October 15, 2024 at 08:59

Hello, @Rowan Keizer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

As part of the resolution, we have deactivated the “WP-Optimize – Clean, Compress, Cache” plugin on your website, which has addressed the problem.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#418717 Copied In reply to: Mobile view Hamburger menu as well as Search function in Mobile panel not working

Tony Rodriguez

Support staff

October 15, 2024 at 08:15

https://www.8theme.com/topic/unmodifiable-conatiner-size-responsive-mode-2/#post-418680

#418713 Copied In reply to: unmodifiable conatiner size (Responsive mode)
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Viewing 2,610 results - 2,581 through 2,610 (of 13,142 total)

Viewing 30 posts - 2,581 through 2,610 (of 13,142 total)

← 1 2 3 … 86 87 88 … 437 438 439 →

Forum Replies Created

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