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Forum Replies Created

Viewing 30 posts - 2,401 through 2,430 (of 13,141 total)

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Tony Rodriguez

Support staff

October 30, 2024 at 09:12

Hello, @plnewton,

We would like to provide some clarification regarding the product-added notification settings.

If you wish to display the product-added notification in the form of a popup, alert, or off-canvas cart, please ensure that the option “Redirect to the cart page after successful addition” is **unchecked**.

However, if this option is **checked**, the system will automatically redirect users to the cart page after a product is successfully added.

We hope this information proves helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#420957 Copied In reply to: add to cart confirmation not appearing on mobile

Tony Rodriguez

Support staff

October 30, 2024 at 05:53

Hello, @modestyestore,

Thank you for providing us with the wp-admin login credentials.

Upon reviewing your website, we noticed that you are utilizing a customizer layout for archive pages and a static block shop banner, which can be found under **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Banner Content**.

To display a banner for specific categories, you will need to add a static block shortcode. This can be done by navigating to **Edit Category > Description**, where you can insert the static block shortcode and save the settings.

For your convenience, we have included reference images in the private content area.

We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420934 Copied In reply to: Shop page than static banner is not displaying
Tony Rodriguez

Support staff

October 30, 2024 at 05:39
Hello, @GBDesignStudio,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to see the changes.

As part of the solution, we have added custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS** as follows:

@media only screen and (max-width: 767px) { .mobile-header-wrapper .header-top .et_column { padding-right: 0px !important; padding-left: 0px !important; } }

For your reference, we have also provided images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team
Please contact administrator
for this information.
#420933 Copied In reply to: promo text top banner is not shown as full-width?
Tony Rodriguez

Support staff

October 30, 2024 at 05:31

Hello, @Homeey,

1/ Thank you for reaching out to us. We would appreciate it if you could kindly provide more detailed information regarding your request, as it is currently a bit unclear. Please specify exactly what you are looking for or the goal you wish to achieve, so that we can better understand your needs and assist you accordingly.

Additionally, if applicable, please provide the URL of the relevant page for our reference.

We look forward to your response and are here to help.

2/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

Best regards,
8Theme Team

#420932 Copied In reply to: Remove free shipping wordings in dropdown menu

Tony Rodriguez

Support staff

October 30, 2024 at 05:23

Hello, @danny,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

To address the problem, we have disabled the site preloader under Elementor, which has effectively resolved the issue.

We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#420931 Copied In reply to: Off Canvas add to cart not showing but goes to cart page

Tony Rodriguez

Support staff

October 30, 2024 at 05:04

Hello, @alaa,

Thank you for providing the video.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

If the issue persists, please provide your site wp-admin access in the private content area so that we can check and help you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420930 Copied In reply to: Sales Booster Not responding to modification

Tony Rodriguez

Support staff

October 30, 2024 at 05:00

Hello, @OnlyCBD,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have disabled the following options under **XStore > Theme Options > Speed Optimization**:
– Static Block Cache
– Menu Cache
– Remove Query String

Please make sure to clear all caches and check your site again.

Additionally, we have recorded a video for your reference. You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420929 Copied In reply to: PROBLEM WITH MY STORE PAGE IN THE LATEST UPDATE

Tony Rodriguez

Support staff

October 29, 2024 at 13:16

Hello, @rdg__studio,

Thank you for your response.

It only appears ‘out of stock’ on the xstore pages.
The thing is that I have several pages edited with Elementor, so the changes I make in xstore are not saved.
What can I do?’

Please provide a video of the problem and what changes you made in Xstore are not saved and provide your site wp-admin access in private content area so that we can check your settings and help you.

2/ “Out of stock” text comes from WooCommerce plugin. You can contact WC support to get assistance with it, or use translation files to change the text: install Loco translate plugin, go to Loco translate > plugins > woocommerce > edit English translation > Save changes, then you can disable the Loco plugin. For example – http://prntscr.com/qma5vl > http://prntscr.com/qma5zj

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#420860 Copied In reply to: producto agotado en la pagina de catalogo

Tony Rodriguez

Support staff

October 29, 2024 at 11:16

Hello, @rdg__studio,

Thank you for reaching out to us. We are having some difficulty understanding your request, and we kindly ask that you provide more detailed information regarding the issue you’re facing or the specific goal you wish to achieve. This will help us better assess the situation and offer the appropriate assistance.

If possible, please include screenshots with relevant areas marked for clarity. This will greatly aid in our understanding of the issue.

Additionally, for any new concerns or issues, we kindly request that you create a new topic on our support forum. This will help us ensure that your queries are addressed promptly and efficiently, while also avoiding any confusion.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
8Theme Support Team

#420839 Copied In reply to: no puedo ver el carrito de compra, todo sale en blanco

Tony Rodriguez

Support staff

October 29, 2024 at 09:15

Hello, @WebConcreet,

Thank you for contacting us and for using XStore.

Please apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/ and check how it works then.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#420818 Copied In reply to: dubbie logo in header of cart page and checkout

Tony Rodriguez

Support staff

October 29, 2024 at 07:17

Hello, @liang,

Thank you for contacting us and for using XStore.

You can configure the variation attributes type by following these steps:

1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
2. Select the attribute you wish to edit.
3. Choose the desired type according to your requirements.
4. Save the settings.

For your convenience, we have provided reference images in the private content area.

2/ We kindly request you to navigate to **XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches** and select the design type as **(default)**. Once done, please ensure to publish the changes and check again.

For your convenience, we have provided reference images in the private content area.

3/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420808 Copied In reply to: regarding product single page template variation setting

Tony Rodriguez

Support staff

October 29, 2024 at 06:50

Hello, @Ray,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

#420804 Copied In reply to: Account page Issues always remains the same content

Tony Rodriguez

Support staff

October 29, 2024 at 06:30

Hello, @Donny,

Thank you for contacting us and for using XStore.

We recommend that you review the following article, which provides detailed instructions on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

Should you require any further assistance after reviewing the documentation, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#420803 Copied In reply to: I’m confused about how to find the my-account-2 page, and register

Tony Rodriguez

Support staff

October 29, 2024 at 06:06

Hello, @rdg__studio,

Thank you for contacting us and for using XStore.

We would like to inform you about the “Out of Stock” label setting. By enabling this option, the “Out of Stock” label will be displayed for products that have either been manually marked as “Out of Stock” or have already sold out.

For further details, please refer to our theme documentation available at the following link: [XStore Badges on Products Documentation]
https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

We hope this information is helpful.

Best regards,
The 8Theme Team

#420799 Copied In reply to: producto agotado en la pagina de catalogo

Tony Rodriguez

Support staff

October 29, 2024 at 05:31

Hello, @Booksavers,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import demo content.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If the issue persists, please delete demo content and let us know which demo you want to import on your website, so that we will import the demo on your website.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420794 Copied In reply to: I have imported the demo twice and both of them are live on website and making a mess.

Tony Rodriguez

Support staff

October 29, 2024 at 05:20

Hello, @Abdullah Hashmi,

Thank you so much for purchasing our theme and contacting our support center.

1/ & 2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

https://www.8theme.com/documentation/xstore/amp-plugin/footer-section/

https://www.8theme.com/documentation/xstore/amp-plugin/general-section/

https://www.8theme.com/documentation/xstore/amp-plugin/mobile-panel-section/

https://www.8theme.com/documentation/xstore/amp-plugin/appearance-section/

https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/

https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#420792 Copied In reply to: How to change “search in xstore” in Mobile Panel

Tony Rodriguez

Support staff

October 29, 2024 at 05:14

Hello, @alaa,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a detailed description of the issue you are experiencing, along with a clear explanation of your desired outcome? Additionally, to help us better understand the problem, we would appreciate it if you could record a video demonstrating the issue.

Please upload the video to a file-sharing service, such as [WeTransfer] https://wetransfer.com/ and share the download link with us.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420791 Copied In reply to: Sales Booster Not responding to modification

Tony Rodriguez

Support staff

October 29, 2024 at 05:08

Hello, @Bartek,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#420790 Copied In reply to: Can’t import demo data to my xstore theme

Tony Rodriguez

Support staff

October 29, 2024 at 05:04

Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

It appears that the issue may be related to caching. Kindly disable the cache plugin, CDN, and any server-side caching mechanisms temporarily, and then check if the issue persists.

If the problem continues, please provide us with access to your WordPress admin panel in the private content area, so we can investigate further and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420789 Copied In reply to: PROBLEM WITH MY STORE PAGE IN THE LATEST UPDATE

Tony Rodriguez

Support staff

October 28, 2024 at 13:02

Hello, @KSP ELECTRONICS,

We are currently unable to access the backend of your website. Kindly provide valid WP-Admin access in the private content area so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Please contact administrator
for this information.

#420702 Copied In reply to: website show static page after clicking home bottom in desktop version

Tony Rodriguez

Support staff

October 28, 2024 at 11:18

Hello, @KSP ELECTRONICS,

We are pleased to inform you that your issue has been successfully resolved. The sticky headers are now functioning as expected.

For your reference, we have included images in the private content area. Additionally, we have added a navigation menu widget and selected the main menu to address the previous issue you reported.

We hope this solution meets your expectations. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420689 Copied In reply to: website show static page after clicking home bottom in desktop version

Tony Rodriguez

Support staff

October 28, 2024 at 09:56

Hello, @JiPanditJI,

Thank you for sharing the video regarding the issue you encountered.

We have thoroughly reviewed your website and are pleased to inform you that we did not find any issues. The AJAX search functionality in the header appears to be working correctly. We kindly suggest clearing your browser cache or trying to access your website using a different browser.

For your reference, we have recorded a video demonstrating the functionality on your website. You can find the video link in the private content area.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#420676 Copied In reply to: after search suggestion product link not working

Tony Rodriguez

Support staff

October 28, 2024 at 09:40

Hello, @KSP ELECTRONICS,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To edit the main menu, please navigate to **Appearance > Menus > Main Menu**.

For header modifications, you can access the **Header Builder** via **XStore Builders > Header Builder** using Elementor.

For your convenience, we have provided a reference image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420671 Copied In reply to: website show static page after clicking home bottom in desktop version

Tony Rodriguez

Support staff

October 28, 2024 at 08:04

Hello, @Abdul Moiz,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, we have enabled the “Open Lightbox” feature under **XStore Builders > Single Product Builder** via Elementor. For your reference, we have provided an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420653 Copied In reply to: When we click on the product image there is no way to go no close icon.

Tony Rodriguez

Support staff

October 28, 2024 at 07:53

Hello, @Ali,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#420652 Copied In reply to: I have a problem if I opening the website on phone non-Amp Version

Tony Rodriguez

Support staff

October 28, 2024 at 07:45

Hello, @zoljargal,

Thank you for contacting us and for using XStore.

Our theme searches by title, description, SKU, posts, and pages https://prnt.sc/zVmSZgvgH_J2 , but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/ .

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Additionally, for any custom requirements, you are welcome to contact our customization department through the following link:
https://www.8theme.com/account/#etheme_customization_panel

We appreciate your understanding and are here to assist with any further inquiries you might have.

Best Regards,
The 8Theme Team

#420651 Copied In reply to: I wanna customize my Ajax search bar’s dropdown choice

Tony Rodriguez

Support staff

October 28, 2024 at 07:19

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

#420649 Copied In reply to: after search suggestion product link not working

Tony Rodriguez

Support staff

October 28, 2024 at 07:15

Hello, @Ralf E,

Thank you for reaching out to us with your request. We understand the importance of having your website available in german and are here to assist you with the language changes.

1/ In case you need to translate the site from English to german, the Loco translate plugin can be used to translate the theme and Core plugin. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

3/ Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#420648 Copied In reply to: Getting started with Dual-Language site/ Best Practice

Tony Rodriguez

Support staff

October 28, 2024 at 06:14

Hello, @modestyestore,

Thank you for contacting us and for using XStore.

To implement return and exchange functionality on your website, we recommend using a dedicated 3rd party plugin or extension that supports this feature at your own risk.

Additionally, you can contact support for the WooCommerce plugin and ask for suggestions from their side – https://wordpress.org/support/plugin/woocommerce/

We hope this helps.

Best Regards,
8Theme’s Team

#420646 Copied In reply to: I want to implement return and exchange functionality in to my website, Please suggest for this.

Tony Rodriguez

Support staff

October 28, 2024 at 05:54

Hello, @Nisha,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#420645 Copied In reply to: Not able to use the demos on my website.
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