Hello, @cheyingtan,

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, we have provided images in the private content area.

Additionally, You can edit the home page header and all other page headers under XStore > Theme options > Header builder as per your requirement and publish it.

We hope this helps.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Narka,

Thank you for your response.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team.

Hello, @Mohammed Alhammouri,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Rowan Keizer,

Thank you for your response and for your patience.

To help resolve the issue, please try the following steps:

Clear your browser cache and cookies on both devices.

Test in an incognito or private window to avoid interference from extensions or cached data.

Try a different browser (e.g., Chrome, Safari) to see if the issue is browser-related.

Check your internet connection, as slow speeds may cause delays in loading.

If the issue persists, please let us know your device model and browser version so we can investigate further. We’re here to help!

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for your response.

1/ We would like to inform you that we have reverted the banner position to its previous setting. Kindly review the shop page on your website to ensure everything is in order.

2/ If you are looking to set a banner on the product category page, similar to the one on the shop page, we regret to inform you that this is currently not possible.

On the shop page, you are utilizing the “Use custom banner above breadcrumbs” option available under the XStore settings. However, this specific option is not available on the product category edit page.

That said, there are alternative options available on the category edit page. You can either add a static block in the description or set a custom page heading image for the category.

For your reference, we have provided an image in the private content area.

We hope this information is helpful. Should you have any further questions or need assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Khan Arif,

Thank you for contacting us and for using XStore.

We would like to inform you about the Floating Menu feature included in our theme. For a comprehensive understanding and guidance on how to utilize this feature effectively, we kindly invite you to peruse our theme documentation.

Please follow the link below to access the relevant information:
https://www.8theme.com/documentation/xstore/xstore-features/floating-menu/

Additionally, We have added an SVG icon in the sale booster > Floating navigation panel and found no issue, It is appearing correctly, Please see the image for reference in the private content area.

Should you require any further assistance or have any inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Johan,

Thank you so much for purchasing our theme and contacting our support center.

1/ The translation should be done for the parent theme, and it will be automatically inherited by the child theme.

The child theme should be translated only in case you added custom code in the child theme that includes localization functions.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ Please rename xstore-es.po to xstore-es_ES.po, and xstore-core-es.po to xstore-core-es_ES.po

3/ Please navigate to WordPress dashboard > Settings > General > Site Language > Select language same as it is you are using in loco to translate website and save settings.

We trust that the provided solution will effectively address your concern.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @RapidClick,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. Kindly clear your browser cache and check your website to confirm the changes.

To address the issue, we have deactivated all caching and Autoptimize plugins, with the exception of the Slider Revolution plugin. The slider is now visible as expected.

For your reference, we have provided an image in the private content area.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Support Team

Hello, @david,

Thank you so much for purchasing our theme and contacting our support center.

Please deactivate the Grid Container in the Elementor Settings > Features > and check again.

If the issue persists, Please provide your site wp-admin access in the private content area so that we can check and help you.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @shalabi,

Thank you for your prompt response.

We have thoroughly reviewed your website and did not encounter any issues. To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

If the issue persists, we kindly request that you record a video demonstrating the steps you are taking and the problem you are experiencing. You may use the screen recording tool available at https://www.loom.com/, which allows you to record your screen and upload the video directly to their platform. Once done, please share the URL with us here.

We appreciate your cooperation and look forward to resolving this matter with you.

Best regards,
8Theme Team

Hello, @Peter,

Thank you for your response.

We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area, so we can review the issue and assist you accordingly.

Additionall,y To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

You can find the video link in the private content area designated for your access.

2/ You can select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, as the category description content takes the position option from there https://prnt.sc/jpx1YcBJ3H6v
If you decide to use static blocks for Descriptions, the full width can be set there.

We trust this resource will be helpful to you.

Best regards,
The 8Theme Team

Hello, @Woolwolf,

Thank you for contacting us and for using XStore.

The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:

Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.

We hope this helps.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm Regards,
The 8Theme Team

Hello, @cheyingtan,

Thank you for your response.

To resolve the issue you’re experiencing, kindly navigate to the “Edit” section, then proceed to “Advanced” > “Motion Effects” and select “None” under the entrance animation option. After making this adjustment, please update the settings.

For your reference, we have provided an image in the private content area.

We hope this solution addresses your concern. Additionally, we kindly request that you create a new topic for any future issues on our support forum. This will help us provide you with prompt and efficient assistance.

Best regards,
8Theme Support Team

Hello, @Gabriele,

Thank you for your response.

To load the elements fast, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

We appreciate your interest in customizing your products section. To achieve a layout similar to the one in the attached screenshot, where additional content is displayed between products, we recommend the following steps:

1. Edit the homepage using Elementor.
2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
3. Please review and adjust the widget settings as needed.
4. Once done, update the page.

For further guidance, please refer to the image provided in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team