Hello, @Ramy1900,

Thank you so much for purchasing our theme and contacting our support center.

1/ There is no exact size required for the category page heading image. You can use any image for it. because it varies on the container size by adding the paddings. You can show a complete image on the category pages.

For Your Reference, Please see images here: https://paste.pics/R43RY & https://paste.pics/edit/R43TX

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Warshne,

Thank you for contacting us and for using XStore.

Regrettably, the customization you are requesting requires extensive coding, which falls outside the scope of the standard support services we offer.

If you would like to suggest the addition of new features or options, we kindly encourage you to submit your idea on our Taskboard via the following link: https://www.8theme.com/taskboard/
-Should your suggestion gain sufficient support from other customers, our development team will carefully consider its inclusion in a future update.

Alternatively, if you require a paid customization service, please feel free to contact the appropriate department through this link: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding!

Best regards,
The 8Theme Team

Hello, @tauseef khan,

Thank you for contacting us and for using XStore.

Unfortunately, at the moment, the Product Carousel widget does not have the specific option you are looking for. However, we encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/ -If your request gathers enough votes from other customers, our development team will consider implementing it in one of our future updates.

Alternatively, you may explore other widgets such as “Product List,” “Products Grid,” or “Product Masonry,” which can be customized to suit your specific requirements.

We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you for contacting us and for using XStore.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific request or the goal you wish to achieve? This will help us better understand your needs and assist you more effectively.

Additionally, we would appreciate it if you could share the following:
1. Access to your site’s WordPress admin panel (please provide this information in the private content area for security purposes).
2. Screenshots of the issue, with relevant areas marked, to help us gain a clearer understanding of the problem.

Once we have this information, we will promptly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @nm,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the WPCode Lite plugin on your site, which addressed the issue.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MEEMO SRL,

We would like to inform you that we have made adjustments to the Product Archive layout. Specifically, the following steps were taken:

1. Navigated to **XStore Builders > Product Archive Builder**.
2. Accessed **Edit Archive Layout** via Elementor.
3. Edited the **Archive Product Widget**.
4. Went to the **Advanced** tab.
5. Located the **XStore Condition** setting and turned it OFF.
6. Saved and updated the changes.

These modifications have successfully resolved the issue you were experiencing.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @AJ,

Thank you for contacting us and for using XStore.

Please add the next Custom CSS Code in XStore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .price ins .amount{
    color: red !important;
}

You may change the color in the code as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @2347281,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you follow the steps outlined below to insert the provided CSS code into your XStore theme:

1. Navigate to the “XStore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Click on the “Global CSS” tab.
5. Copy and paste the CSS code provided into the designated field.
6. Ensure to save your changes by clicking “Publish.”

Upon completion, the changes should be reflected on your website as intended check private content area.

.etheme-sales-booster-sticky-panel {
    background-color: transparent !important;
}
.etheme-sales-booster-sticky-panel ul li {
    margin-bottom: 8px;
    width: 75px;
    padding: 12px 6px;
    display: block;
    font-size: 1rem;
    overflow: hidden;
    -moz-border-radius: 20%;
    border-radius: 20%;
    background-color: #000 !important;
}

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you for contacting us and for using XStore.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @kay c,

Thank you so much for purchasing our theme and contacting our support center.

If you are using both Elementor Pro and Pro Elements plugins are active simultaneously, which causes a conflict. To avoid any inconvenience or compatibility issues, we recommend using only one of these plugins at a time.

We hope this resolves the matter to your satisfaction.

If the issue persists, Kindly provide your site wp-admin admin access in the private content area so we can check and help you.

Best regards,
The 8Theme Team

Hello, @nm,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Nakasa,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ben,

Thank you for your response.

We are currently unable to access your website. To assist you further, we kindly request that you provide the following details in the [private content area]:

– WordPress admin access URL
– Username
– Password

This will allow us to investigate the issue and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ben,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2/ If the issue persists, Please providethe URL of the page on which you are facing the issue and your site wp-admin access in the private content area so we can check and help you.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jennifer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your reported issue has been successfully resolved. To ensure the changes take effect, we kindly request that you clear your browser cache and check your website again.

As part of the resolution process, we have deactivated the **WP-Optimize – Clean, Compress, Cache** plugin on your site, which has effectively addressed the issue.

For your reference, we have provided an image in the private content area. Please review it at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team